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Seller#: 0UHZRBI9OPJN6C155

Splash Super Center Seller Profile 877-527-4881 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from Splash Super Center See all products from Splash Super Center

At Splash Super Center, our aim is to bring you a better on-line shopping experience, with the best products at great savings and complete customer service satisfaction. We researched the biggest pool supply web sites, and found they fell far short of what you, our pool supply customer, deserve for your pool supply dollar.
Savings

We work hard at keeping our prices low. We've eliminated shipping charges (for standard shipping). We also offer money-saving super offers to save you even more money. How can we do this? Our 70,000 sq. ft. warehouse allows us to buy better so we can sell for less. Our 30 years of retail pool supply experience gives us superior buying power, product knowledge and product research techniques.

Selection

The products you buy from Splash Super Center are researched and tested for superior quality and effectiveness. We sell Robelle brand chemicals because they are the most dependable for your pool. Our other products are available from Splash Super Center because they, too, have passed our rigorous standards. We want only the best for you, our pool supply customer. We're constantly on the look out for new and innovative products for you. Leave the research and testing to us and be assured of the best product for the money.

Convenience

At Splash Super Center you get the comfort of 24-hour shopping in your own home. If you place your order by 1:00 PM EST, Monday through Friday, we will ship out your order the same day, as long as the item is in stock.
Service

The products shown on this Web site are replenished and rotated as trucks deliver, so you can be assured of new, fresh stock in every order you place with us. Watch for our new Splash Learning Center for answers to questions about pool chemicals, pool maintenance, new pool products and pool safety. If you don't find the answer there, contact us Monday through Friday, 9:00 am to 5:00 PM EST. We are eager to serve you.

Satisfaction

Splash Super Center wants you to have a better on-line shopping experience than you have ever had before. You should not have to pay exorbitant shipping charges. You should always have confidence in the effectiveness of your pool chemicals, and in the reliability of your other pool product purchases. Your pool supply shopping should be easy, convenient and save you money!

Commitment

We are committed to bringing a fresh new breeze to the pool supply business. We want to save you money, time and effort while making your on-line shopping experience easy, fun and as convenient as possible. We bring you the best pool products at the lowest prices, special offers, no shipping costs (standard shipping, see shipping for details), and fast, courteous customer service.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    Return Policy

    In the event you are not satisfied with your purchase, you may return it within 14 days of the receipt of your order, provided that the item is unopened, clean and in resalable condition. To receive a refund all return requests must be initiated by calling our Customer Care Center at 1-8-SPLASH-881 (Toll Free)! A Return of Merchandise Authorization (RMA) number will be issued and must be clearly visible on the return package. The return shipping cost is the responsibility of the original purchaser and the original handling fee will be deducted from the refund amount. Returns without an RMA will result in your credit for that order being delayed or denied. Please allow 21 business days from the date you return your package for your refund to be credited to your original form of payment. Please note that not all items may be returned. These items include: opened solar and winter covers, custom safety covers, pool liners, robotic pool cleaners, drop ship items (items not stocked), pool or spa chemicals and swimming pools.

    Damaged/Defective Orders

    Occasionally, an order may be received damaged in transit or may be defective in nature. If this should occur, please report the incidence to a Customer Care Representative at 1-8-SPLASH-881 (Toll Free!) within 24 hours. We will issue a Return Merchandise Authorization (RMA) for the damaged/defective goods. Once the returned order is inspected and deemed damaged or defective a replacement will be sent out immediately.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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