Skip to: |

Newegg.com - A great place to buy computers, computer parts, electronics, software, accessories, and DVDs online. With great prices, fast shipping, and top-rated customer service - once you know, you Newegg.

If you are reading this message, Please click this link to reload this page.(Do not use your browser's "Refresh" button). Please email us if you're running the latest version of your browser and you still see this message.

Newegg.com - Computer Parts, Laptops, Electronics, HDTVs, Digital Cameras and More!

Sign up today for a 30-day free trial of Newegg Premier
  • | Wish List
  • Help
Search all
Search
Home
Home > 
Review Center > 
Seller#: 0UHZRBI9OPJNWHBDD

Zorro Sounds Seller Profile 877-464-7311 Email This SellerEmail This Seller  See all products from Zorro Sounds See all products from Zorro Sounds

Greetings from the Zorro Sounds team, your one-stop shop for all things audio and music. From car audio, personal audio, headphones, receivers, speakers, guitars, drums, and DJ equipment, we carry it all. At Zorro Sounds our commitment is always to you, the customer. We know you have numerous options of places to purchase your products from, and we just appreciate the chance to show you why we are different. From the parent buying their child's first instrument, to the performer purchasing audio gig equipment, down to the music enthusiastic trying to recreate the sound they heard at their favorite concert, Zorro Sounds is here to help. We understand that music is the beat of your life. The Zorro Sounds Team just wants to make sure it sounds awesome.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (8 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 5 Reviews
newegg
62%
Good Rating + 4 1 Reviews
newegg
13%
Average Rating + 3 0 Reviews
0%
Poor Rating + 2 0 Reviews
0%
Very Poor Rating + 1 2 Reviews
newegg
25%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

Filter Results     apply changes
Reviewer Seller Review
N/A
Order Date : 3/31/2014

Rating + 5

Didn't have any problems with the order. I ordered the item at night, received a shipping notice email the next morning, and I received the item within 3 days.

Shipping was fast, I live on the western coast and the item was shipped from the eastern coast. Also, shipping was free when I purchased the item.

Packaging was acceptable. Item was protected with air bubble sleeves.

Did you find this review helpful? Yes No

awindrider
Order Date : 12/5/2013

Rating + 1 Avoid this seller

Horrible company!

They never answer their phone or return customer’s email.

Did you find this review helpful? Yes No

N/A
Order Date : 11/29/2013

Rating + 1 Denon headphone-not new -used

The box is open. The item is not new for sure as advertised.
I am very much dissappointed. There is no connector.
I could not use the headphone. Please provide RMA and give me the FULL REFUND.

I hope there is no restocking fee as advertised.

Did you find this review helpful? Yes No

N/A
Order Date : 11/17/2013

Rating + 5 No Complaints

Price was competitive on a set of Denon headphones.

My order was shipped as promised, and arrived undamaged in a reasonable amount of time.

Inquiry email regarding shipment tracking was responded to promptly and honestly.

Based on the experience I had, I wouldn't hesitate to do business with them again.

1 out of 1 people found this review helpful. Did you? Yes No

Filter Results     apply changes
Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    We want you to be completely satisfied with your purchase at Zorro Sounds. If you are not completely satisfied with your purchase within the first 30 days from the date of purchase, we will gladly offer a full refund or exchange minus shipping cost**.

    You must first contact Zorro Sounds to receive a Return Merchandise Authorization Number (or RMA #) before sending back product for a return or exchange. If an RMA is not created beforehand the order will not be refunded. All returned items must be in their original condition, unopened with the original packaging intact and all warranty cards, manuals and paperwork included. Any items not returned in new condition will be assessed a restocking fee.
    Returning shipping is at customer's expense. Shipping fees will not be refunded. For your protection, you may wish to insure the package when you mail or ship it back to us. Zorro Sounds is not responsible for the loss of or damage to any returned merchandise. Items returned that were offered with free shipping, will have the actual shipping charges deducted from the amount. Shipping charges are not refundable.

    **The following products will not be accepted for any reason once opened or used due to sanitary/hygiene reasons.
    • Copyrighted materials cannot be returned once opened due to copyright law. This includes books, videotapes, DVDs, sample libraries, style disks, sound expansion boards, and software (which may also include software bundled with hardware).
    • Disposable products cannot be returned once opened. This includes cleaning supplies, care products, and rosin.
    • Personal use items that are used in your mouth or in your ear cannot be returned once opened due to health laws. This includes guitar talk boxes, ear plugs, and in-ear earphones.
    • All instrument parts cannot be returned once opened due to the possibility that they have been used. This includes all guitar, amplifier, and turntable parts.
    • All clothing cannot be returned once opened. This includes shirts, hats, and gloves.
    • Certain items must be exchanged directly through the manufacturer if they are found to be defective. This includes tubes, strings, pickups, raw frame speakers, drum heads, drumsticks, cymbals, cowbells, and harmonicas. These items can only be returned to us if they are unopened.


    If the items that you received are damaged or defective, please contact us immediately by phone or e-mail for return instructions. If the items were damaged during shipping, we are required to contact UPS and UPS may have to inspect the package.
    Due to the high cost of shipping truck and white glove freight, returns for these items are in most cases prohibitively expensive. Please make sure all of your questions are answered before ordering. Our customer service team is more than willing to answer any and all product questions. Of course, unforeseen problems with your orders will be handled free of charge. Please see our replacement policy below for more details.
RMA instructions
    Replacements
    In the unlikely event that you receive a product that is incorrect, missing parts, or damaged we will send you replacements free of charge. Please call the toll-free phone number on your order receipt and our customer service team will arrange this for you.

    Replacements generally leave the warehouse within two weeks of being ordered. Even if the package appears only slightly damaged, write "Package Damaged" when you sign for delivery. This is VERY important. If the package looks significantly damaged, you may refuse delivery of the package. The damaged package will be returned to us and we will send you a new one. If you refuse delivery, please notify us so that we can expect the return shipment.

    If you have already accepted the package and find that parts are missing or damaged, please contact us right away and we will ship you the replacement parts free of charge. Speed matters since most carriers only let us file freight claims within 48 hours of delivery.
Shop by Region: United States | Canada | China
VeriSign Click for the BBB Business Review of this Computers - Supplies & Parts in Whittier CAThis site protected by Trustwave's Trusted Commerce program Inc500
Policy & Agreement | Privacy Policy  © 2000-2014 Newegg Inc.  All rights reserved.
If the Adobe Reader does not appear when you click on a link for a PDF file, you can download Adobe Reader from the Adobe web site. nassau