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Seller#: 0UHZRBI9OPJNWHBDD

Zorro Sounds Seller Profile 877-464-7311 Email This SellerEmail This Seller  See all products from Zorro Sounds See all products from Zorro Sounds

Greetings from the Zorro Sounds team, your one-stop shop for all things audio and music. From car audio, personal audio, headphones, receivers, speakers, guitars, drums, and DJ equipment, we carry it all. At Zorro Sounds our commitment is always to you, the customer. We know you have numerous options of places to purchase your products from, and we just appreciate the chance to show you why we are different. From the parent buying their child's first instrument, to the performer purchasing audio gig equipment, down to the music enthusiastic trying to recreate the sound they heard at their favorite concert, Zorro Sounds is here to help. We understand that music is the beat of your life. The Zorro Sounds Team just wants to make sure it sounds awesome.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (13 Reviews ): Rating + 3
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 5 Reviews
newegg
39%
Good Rating + 4 2 Reviews
newegg
15%
Average Rating + 3 0 Reviews
0%
Poor Rating + 2 0 Reviews
0%
Very Poor Rating + 1 6 Reviews
newegg
46%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
hewy
Order Date : 6/19/2014

Rating + 1 BAD SERVICE

Zorro Sounds would not replace bad headphones I received from them.

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John
Order Date : 6/18/2014

Rating + 4 Problems dealth with

We ordered a Goodtime Classic Banjo, but they sent a Goodtime Classic. It turns out the inventory listing was wrong. That was bad, but when I talked to customer service, Denisse figured out the problem in seconds, and we got everything straightened out in short order.

At first, I was angry that I didn't get the right item, but thanks to great customer service, I'm comfortable ordering from them again.

Note: the listings for the banjos is still wrong. Be wary if you are ordering a deering banjo today.

Did you find this review helpful? Yes No

spike50
Order Date : 5/1/2014

Rating + 1 Not what you stated!

Item clearly states:3sets of guitar strings. When I received only one set I emailed back and they replied "I have looked thru your order and it shows you only ordered 1 not 3. We don't carry 3 in one bundles for the single priced item." That is not what your ad said. You lie for personal gain,and should be removed from this sellers list.

1 out of 1 people found this review helpful. Did you? Yes No

KPH
Order Date : 5/14/2014

Rating + 1 No cables No case

Well I received the package relatively fast, however, it arrived with no audio cable and no case for the headphones. I called and they are offering a replacement, but now that means no headphones on my plane ride to and fro NY. An advanced replacement would be nice.

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Someguy133
Order Date : 4/13/2014

Rating + 1 Bad customer service

Product came damaged. I email them for RMA for a replacement. They haven't contacted me until in 3 to 4 business days. Agent in email said she will issue RMA. Never got RMA. Contacted Newegg after 2 weeks and very quickly gotten RMA within 5 minutes for a refund. Wouldn't do business with Zorro Sounds again. Although, I'm very disappointed I won't get to enjoy the Ah-D400.

Did you find this review helpful? Yes No

N/A
Order Date : 3/31/2014

Rating + 5

Didn't have any problems with the order. I ordered the item at night, received a shipping notice email the next morning, and I received the item within 3 days.

Shipping was fast, I live on the western coast and the item was shipped from the eastern coast. Also, shipping was free when I purchased the item.

Packaging was acceptable. Item was protected with air bubble sleeves.

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awindrider
Order Date : 12/5/2013

Rating + 1 Avoid this seller

Horrible company!

They never answer their phone or return customer’s email.

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N/A
Order Date : 11/29/2013

Rating + 1 Denon headphone-not new -used

The box is open. The item is not new for sure as advertised.
I am very much dissappointed. There is no connector.
I could not use the headphone. Please provide RMA and give me the FULL REFUND.

I hope there is no restocking fee as advertised.

1 out of 1 people found this review helpful. Did you? Yes No

N/A
Order Date : 11/17/2013

Rating + 5 No Complaints

Price was competitive on a set of Denon headphones.

My order was shipped as promised, and arrived undamaged in a reasonable amount of time.

Inquiry email regarding shipment tracking was responded to promptly and honestly.

Based on the experience I had, I wouldn't hesitate to do business with them again.

1 out of 1 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    We want you to be completely satisfied with your purchase at Zorro Sounds. If you are not completely satisfied with your purchase within the first 30 days from the date of purchase, we will gladly offer a full refund or exchange minus shipping cost**.

    You must first contact Zorro Sounds to receive a Return Merchandise Authorization Number (or RMA #) before sending back product for a return or exchange. If an RMA is not created beforehand the order will not be refunded. All returned items must be in their original condition, unopened with the original packaging intact and all warranty cards, manuals and paperwork included. Any items not returned in new condition will be assessed a restocking fee.
    Returning shipping is at customer's expense. Shipping fees will not be refunded. For your protection, you may wish to insure the package when you mail or ship it back to us. Zorro Sounds is not responsible for the loss of or damage to any returned merchandise. Items returned that were offered with free shipping, will have the actual shipping charges deducted from the amount. Shipping charges are not refundable.

    **The following products will not be accepted for any reason once opened or used due to sanitary/hygiene reasons.
    • Copyrighted materials cannot be returned once opened due to copyright law. This includes books, videotapes, DVDs, sample libraries, style disks, sound expansion boards, and software (which may also include software bundled with hardware).
    • Disposable products cannot be returned once opened. This includes cleaning supplies, care products, and rosin.
    • Personal use items that are used in your mouth or in your ear cannot be returned once opened due to health laws. This includes guitar talk boxes, ear plugs, and in-ear earphones.
    • All instrument parts cannot be returned once opened due to the possibility that they have been used. This includes all guitar, amplifier, and turntable parts.
    • All clothing cannot be returned once opened. This includes shirts, hats, and gloves.
    • Certain items must be exchanged directly through the manufacturer if they are found to be defective. This includes tubes, strings, pickups, raw frame speakers, drum heads, drumsticks, cymbals, cowbells, and harmonicas. These items can only be returned to us if they are unopened.


    If the items that you received are damaged or defective, please contact us immediately by phone or e-mail for return instructions. If the items were damaged during shipping, we are required to contact UPS and UPS may have to inspect the package.
    Due to the high cost of shipping truck and white glove freight, returns for these items are in most cases prohibitively expensive. Please make sure all of your questions are answered before ordering. Our customer service team is more than willing to answer any and all product questions. Of course, unforeseen problems with your orders will be handled free of charge. Please see our replacement policy below for more details.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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