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VIVITEQ Seller Profile 888-986-9988 Email This Seller See all products from VIVITEQ
VIVITEQ is a California-based company focused on LILLIPUT Camera-top monitor for broadcast,multimedia,video ,film and fvp and rack monitor ,we are leading on mini touch screen and embedded systems ,all-in-one pc and OEM lcd monitor .the majority of our products are designed ,engineered and assembled in China and provide customer service in the USA .we thank you for visiting our store and considering our products as an affordable solution.
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Standard Return Policy
• Return for refund within: 30 days
• Return for replacement within: 30 days
• Restocking Fee: Yes
This is our Standard Return Policy. Items covered by this policy must be returned to us with 30 days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by us, and not the mere issuance of an RMA.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.