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Seller#: 0UHIQWIKU6LN3VD17

VIVITEQ Seller Profile 888-986-9988 Email This SellerEmail This Seller  See all products from VIVITEQ See all products from VIVITEQ

VIVITEQ is a California-based company focused on LILLIPUT Camera-top monitor for broadcast,multimedia,video ,film and fvp and rack monitor ,we are leading on mini touch screen and embedded systems ,all-in-one pc and OEM lcd monitor .the majority of our products are designed ,engineered and assembled in China and provide customer service in the USA .we thank you for visiting our store and considering our products as an affordable solution.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (15 Reviews ): Rating + 5
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 12 Reviews
newegg
80%
Good Rating + 4 2 Reviews
newegg
13%
Average Rating + 3 0 Reviews
0%
Poor Rating + 2 0 Reviews
0%
Very Poor Rating + 1 1 Reviews
newegg
7%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Video jim
Order Date : 12/29/2014

Rating + 4 Great Monitor

The monitor is perfect the only problem was shipping the case was shipped inside a priority mail box and someone smashed the edge of the box and the case came dented, such is life good thing the monitor is well protected in the case. This is the second monitor I purchased and like the extras the one comes with including a stand.

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Funspeech
Order Date : 2/11/2014

Rating + 5 A pleasant experience.

This was the first time I have made a purchase through Newegg with an outside source. My initial concerns were unfounded. VIVITEQ lived up to the high standard I have come to expect from Newegg. This order required contact with the seller to choose an option and not only was it fast it was also seamless. I won’t hesitate the next time I have a need that they can meet.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 5.00%

Used Item Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 5.00%

    All returns must include the following or it will be rejected and returned back to you at your cost:
    . Product purchased from VIVITEQ
    . Original Condition, no physical damage (exclude damages sustained during transportation)
    . All accessories, manuals, warranty registration card, etc.
    . Original UPC/serial# intact on product and on retail package (Proof of Purchase)
    . Valid RMA number obtained from website or customer service for the correct product and order
    Additional Return Requirements and Policy:
    1. An RMA number must be requested within thirty (30) calendar days of the delivery date. Shipping charge is the cost of us sending the product to you and will not be refunded. No restocking fee will be applied on return for DOA/Defective and shipping damaged product. Shipment received with visible damages must be reported to us within seven (7) calendar days of the delivery date. In the event an item is sold with "free shipping", VIVITEQ will refund the amount of sale.
    2. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
    3. Customer is responsible for return shipping expenses unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
    4. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation. Customer is responsible for any loss and damages in return shipping.
    5. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
    6. Refund will be issued after our warehouse receives, inspects, and processes your return. VIVITEQ will refund back to your method of payment.

Return Instruction
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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