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Seller#: 0UHIQWIKU6LNJJ326

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For returns only, please have seller name and RMA number ready when you call the number listed above. For other inquires, click “Email This Seller” button above.

We supply many high quality electronics with competive price, such as computer accessories, laptop parts, MP3/4/5, Tablet PC & accessories , game controllers, phone accessories, home electronics, and so on. Our goal is to provide high quality luxury products at affordable prices. We are able to accomplish this by sourcing products directly from the factories that produce these items and offer them to you at very deep discounts.

Our friendly and knowledgeable staff is ready to assist you with your order and any product related questions.
Hope you have a satisfied experience and build a long term cooperative relationship or friend-ship with us.

About Shipping
Most domestic orders are shipped via USPS Standard shipping. Most items leave our warehouse within 2 business days after we got your full payment. As soon as it ships, we inform you shipping details, including a tracking number. The delivery takes 3~7 business days based on your location. Please make sure you provide valid physical address when you check out.

About Customer Service
You can shop with confidence because we are dedicated to quality and customer service. If you need an immediately help, please send a message. Your question will be answered in very short time.
Our Tel: 213-283-7788 (Note: Since there is time difference, if you called us without any response, please contact us through Newegg message. Then we will call back)
Email: newapex2013@yahoo.com
Office hours: 9:30 AM-5:00 PM pacific time. Mon-Fri. Office closes on holidays.

Return Policy
We accept return or exchange within 30 days after package delivered. Contact us first for Return Merchandise Authorization (RMA) before you ship back the package.
If buyer places the wrong order or just don't need the item, we accept return with 15% restocking applied.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (444 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 291 Reviews
newegg
65%
Good Rating + 4 66 Reviews
newegg
15%
Average Rating + 3 35 Reviews
newegg
8%
Poor Rating + 2 8 Reviews
newegg
2%
Very Poor Rating + 1 44 Reviews
newegg
10%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Arthur M.
Order Date : 4/16/2016

Rating + 1 BUYER BEWARE!!!

I purchased this product on the Newegg.com website. My Credit Card was charged the entire amount of the purchase price and my Order Status on the Newegg Website stated that my order has been "SHIPPED" from "SHOPBEST". Newegg provided me with an Order Number and a FedEx Tracking Number. The FedEx Tracker Website has no record of this Tracking Number and "SHOPBEST" has never sent me any type of confirmation that my purchased product has indeed been shipped. SHAME ON YOU! SHOPBEST! I will never purchase anything from you ever again.
Seller Response:really sorry for making such inconvenient, we sincerly apologize for this mistake ,we always hope to provide better service to every customer,but sometimes the shipping system was breakdown by accident which caused provide wrong tracking#,once you found the tracking # was wrong,you can contact if you are convenient,we will issue your problem immidiately and promise try our best to resolve your concerns.
and for this issue the shipping carrier is DHL Global Mail and the right tracking# is 9274899996351060519389,you can track your item easily.Hoping you can understand.


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Travis C.
Order Date : 3/27/2016

Rating + 1 The WORST graphics card ever!

I will never buy a product from this seller again. The graphic card does not perform up to the standards as listed in the advertisement and specs. At best it is a cheap knockoff overclocked to make it appear better than it is, but it fails at both. I can't even update the device driver--the enclosed dvd does not work nor is there a support website or address listed to contact for technical support. If you're going to sell a product from another country at least take the time to have proper english instructions created and included. The product won't even work with direct x 10 let alone 11 like it advertised. A complete let down and a complete piece of garbage! I only gave a one egg rating because in order to submit a review I had to.
Seller Response:Dear customer,really sorry for making you inconvenient, we sincerly apologize for this mistake. In fact,we always hope to provide better service to every customer,indeed, we have examined every product work well when item is ready to ship,It is possible damage or function problem by shipping,and If you found quality problem,pls contact me at you feel free,but it is a pity that you do not contact with us, If you would like ,pls give us a chance to correct this mistake .You can return this item and once we recieve return item,will give you full refund.Hoping you can understand,morever,wish you have a nice day,thanks.

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salvador g.
Order Date : 2/1/2016

Rating + 1 not the good

The seller don't take responsibility for the product.
Seller Response:we did send this package to your address,it might be lost by shipping carrier,in this case,we will be responsible for it ,let me know,thanks.

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Roger N.
Order Date : 12/1/2015

Rating + 1 Shipped the wrong product

I ordered an apple laptop battery and received an HP battery.
Basically they confirmed my Apple laptop order and sent me something completely & utterly wrong item.
I will absolutely avoid this vendor from Newegg, and will need to be more vigilant.

Did you find this review helpful? Yes No

Robert L.
Order Date : 12/18/2015

Rating + 1 Never delivered

Order before Christmas, it is now Feb. 18, no cables delivered. Will never use them again. Email not returned.

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GLENN D.
Order Date : 1/20/2016

Rating + 5

I had to ship back my power supply as it was not what I needed. I am waiting now for my refund (credit to me credit card) and as such, when that happens, I'll be better able to answer any and all questions, regarding this seller.

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Anonymous
Order Date : 12/31/2015

Rating + 4 Quick Shipping

everything arrived quite fast with standard shipping. All was intact and in working you cant ask for much more!

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wei c.
Order Date : 12/4/2015

Rating + 1 The goods is not good

I have no good opinion of the solar charger Because this item is a used part of the solar energy has a lot of scratches and wear marks Should be used But I that day is a new things stated above Is not used Why send me a solar charger wear with scratches

1 out of 1 people found this review helpful. Did you? Yes No

N/A
Order Date : 11/17/2015

Rating + 5 Excellent Service

I purchased from this seller and received what I ordered promptly and exactly what I asked for. The External USB case I ordered exactly matched the description. It worked so well that I went ahead and ordered another one.

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N/A
Order Date : 10/22/2015

Rating + 4 I accidentally ordered two of the same product

Within a day of my order the seller contacted me and asked if I'd intended to order both and canceled the second one when I told them I'd only meant to get one. The product arrived when expected.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

    Return for refund within: 30 days
    Return for replacement within: 30 days
    Restocking Fee: Yes

Return Instruction
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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