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Standard Return Policy
*”As new” condition is unused and in resaleable condition. Ichigear strongly recommends you store your item in its original packaging while you make a decision about the product. Goods are considered faulty where a manufacturing fault occurs within 30 days of purchase. Ichigear will assess whether or not the product has suffered a manufacturing fault and will return or refund the product as required. Please note that items that are damaged as a result of excessive or long term usage are not considered to be faulty.
If you would like to exchange a faulty item, please be aware that it can only be replaced for the same product in the same size, subject to availability. Where possible Ichigear will offer to repair faulty items.
Please fill out this Return Merchandise Form and enclose a copy of your receipt.
Repackage your item wherever possible in the original packaging.
Please post the package back to:
RMA Department - Ichigear
14274 Valley Blvd., Unit-A
La Puente, CA 91746
Please note that we do not refund postage. When Ichigear receive your return we will aim to process it within 7 working days.
For international returns - Ichigear will not accept customs charges incurred when returning items. All packages must be marked “Goods returned under warranty".
If you do have any enquiries about your return once it has been posted, email firstname.lastname@example.org. Please include the date the item was posted, which address it was sent back to, the name it was sent under and the item’s tracking number if applicable.
Ichigear will try to process your return as soon as it arrives, although it can take up to a week for us to process a return during busy periods.