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AuthenticWatches Seller Profile 800-808-9928 Email This Seller See all products from AuthenticWatches
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AuthenticWatches.com is a family owned and operated business in Southern California. Since 1979 we have specialized in jewelry and watch sales from a retail store by the name of McPherson Jewelers. We have now transferred our business online and specialize in quality timepieces. All timepieces we offer for sale originate from Authorized dealers. These are the same timepieces which the local authorized "Retail Stores" sell at "Retail Prices". We purchase our timepieces in large quantities and resell them with low mark-ups. Furthermore, by strictly specializing in top quality Swiss timepieces we are capable of offering even lower prices. All timepieces are new and authentic. We highly believe in the products we sell and would not offer any timepiece which we do not approve of. We look forward to making your online experience as pleasant as possible. Current brands we carry are TAG Heuer, Breitling, Omega, Baume & Mercier, Gucci, Longines, Oris, Rolex, Cartier, Rado, Zenith, Chopard, Movado, Ebel, Tissot, Michele, Hamilton, MontBlanc, Raymond Weil, Jaeger LeCoultre, Audemars Piguet, Blancpain, Chanel, Christian Dior, IWC, Ulysse Nardin, as well as Jewelry.
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Standard Return Policy
Items must be returned UNWORN, unaltered, in their original, unused condition, in their original boxes and with all paperwork (this includes warranties), parts and accessories to insure any credit. "New and unused" means that there are no scratches, marks, or blemishes on the item; tags and protective stickers have not been removed; there are no signs of wear on the product or the case; and the product must not have been sized or altered in any way. Note that dings and scratches will happen even if a watch has only been worn for a few hours. We cannot accept a return of any item with any indication that it has been used if a full refund is expected (before restocking fees). Any used or altered timepiece will be refunded an amount equal to what we consider to be its current value with a minimum restocking fee of 20% (minimum $100).
All items being returned or exchanged must have an RMA number. Please request a Return Merchandise Authorization (RMA) number by phone prior to returning the item. Any item returned without an RMA number will not be accepted and sent back at the buyers' expense. RMA numbers expire 5 business days after being issued.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.