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Seller#: 0UHIQWIKC3BQ68D03

EPMUSA Seller Profile 626-508-1218 Email This SellerEmail This Seller  See all products from EPMUSA See all products from EPMUSA

EPMUSA specializes in Laptop Netbook Ultrabook AC DC Adapters, Laptop Notebook Batteries, Digital Camera Batteries, Digital Camcorder Batteries and Battery Chargers. All our products are brand new third party compatible batteries and chargers with 30 days money back guarantee and 1 year replacement warranty. With our extensive facilities throughout Pacific Rim area, we are able to provide you a great variety of products at wholesale prices.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (11 Reviews ): Rating + 5
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 10 Reviews
newegg
91%
Good Rating + 4 0 Reviews
0%
Average Rating + 3 1 Reviews
newegg
9%
Poor Rating + 2 0 Reviews
0%
Very Poor Rating + 1 0 Reviews
0%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Ashley T.
Order Date : 3/24/2014

Rating + 5 Received promptly and it works

Good price, good product, I will be ordering AC Adapters again from EPMUSA.

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Fred B
Order Date : 1/26/2014

Rating + 5

Very fast shipping and great communication. At first I thought the wrong item had been sent. Seller was quick to do whatever was necessary to correct things. In rechecking, I found the item was correct and I was wrong. I highly recommend this seller.

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N/A
Order Date : 12/9/2013

Rating + 5 Got here fast, works as advertised

I ordered this on a Monday and it was at my house by Wednesday, even though I only payed for standard shipping.

It works as advertised, it seemed a bit expensive, but I couldn't find anything cheaper from any reputable site.

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Tony
Order Date : 12/3/2013

Rating + 5 A+ Seller

Fast shipping of item as described. Thanks

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Sang
Order Date : 11/11/2013

Rating + 5 Excellent customer service

The product i received did not work with my camera HDR-CX700V, however the customer service provided was exceptionally good. The package was routed to MD by USPS and I contacted seller and a replacement was shipped out immediately via Fedex.

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N/A
Order Date : 11/10/2013

Rating + 3 Laptop Charger

First and foremost, I must say that that was the slowest shipping ever. I was told 3-5 days. It was almost 2 weeks. I cannot fully blame the seller, but I needed it asap and it's arrival was late. That being said, the charger works perfectly. I am a little bit upset on 1 part though. " Laptop AC power adapter ultrabook charger with right angle DC connector, the elbow tip is better than straight tip to protect your laptop power jack and the adapter itself from damage." It did not have the elbow tip. It is a pretty small thing, so I don't mind too much. Again, the charger works and that is what counts.
Seller Response:Thanks for your detailed comments. We fully understand what you felt about the late delivery. For your information, your order placed on 11/10/13 was processed on 11/11/13 and the package was picked up by USPS on the morning of 11/12/13. Usually, a priority package takes 3-4 business days to deliver. But USPS did not open on 11/11/13 due to Veterans Day, there was a huge spike of outbound packages after the holiday, then it took much more time for USPS to deliver the packages. All our shipments on 11/12/13 were affected and could not be delivered on time. Thanks to point out the discrepancy of product description, we already updated the content and now the description is accurate.

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Sarasota Jerry
Order Date : 11/4/2013

Rating + 5 Awesome Service

I ordered my Lenovo charger on Monday and received it on Wed. Works perfect. Great job guys!

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N/A
Order Date : 9/28/2013

Rating + 5 Excellent

Quick shipping. It's a power adapter. Nothing else to say.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    We provide 30 days money back guarantee. If, for any reason, you're not completely satisfied with your purchase, return the product to us within 30 days and we will refund the full product price (shipping charge excluded). Furthermore, we offer full one year replacement warranty against defects in material and workmanship for our products. It means if the product gets defective within 1 year, you send it back to us and we will ship you a new replacement at no cost immediately after we get your returned one. Please note for any reason of return, you must request a RMA number, you will have to pay one way shipping and we pay another way shipping.
RMA instructions
    If your battery, power adapter, or charger gets defective, please make sure it is still in one-year warranty period, then email us to request a RMA number. We will issue you the RMA number and return instruction in 1 or 2 days after we get your request. You must send the defective product back to us within 15 days since the RMA nubmer issued date with the number clearly written on the return package. We will ship you a new replacement once we receive your returned product.
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