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Seller#: 0UHIQWIKC3BQ68D03

EPMUSA Seller Profile 626-508-1218 Email This SellerEmail This Seller  See all products from EPMUSA See all products from EPMUSA

EPMUSA specializes in Laptop Netbook Ultrabook AC DC Adapters, Laptop Notebook Batteries, Digital Camera Batteries, Digital Camcorder Batteries and Battery Chargers. All our products are brand new third party compatible batteries and chargers with 30 days money back guarantee and 1 year replacement warranty. With our extensive facilities throughout Pacific Rim area, we are able to provide you a great variety of products at wholesale prices.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (161 Reviews ): Rating + 5
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 128 Reviews
newegg
80%
Good Rating + 4 19 Reviews
newegg
12%
Average Rating + 3 5 Reviews
newegg
3%
Poor Rating + 2 5 Reviews
newegg
3%
Very Poor Rating + 1 4 Reviews
newegg
2%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Tessa B.
Order Date : 5/22/2016

Rating + 5 Amazing seller, GREAT service.

I ordered the wrong replacement charger for my laptop! One quick email and the correct tip was in the mail! Can't say enough good things about this seller.

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Clayton S.
Order Date : 5/4/2016

Rating + 5 Good honest seller

Sent the power supply I needed for my Chromebook fast well packed, and at a fair price, would use this seller again if needed.

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Michael G.
Order Date : 4/18/2016

Rating + 5

Tried a couple of different chargers and they would supply power but not charge. Ordered this and have had no issues. Appears to be at least as good or better quality than the original, and a good price. Ordered and received within a week. No complaints at all.

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Michael A.
Order Date : 2/24/2016

Rating + 5 Very impressive seller!

I ordered a charger/ adapter for my laptop. I had a problem and thought the new charger was at fault. I sent them an email and they replied the same day, and was very helpful in trying to solve my problem. As it turned out the charger socket was shattered.
The charger works great I got a free gift and they shipped quickly!

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Kenneth L.
Order Date : 11/20/2015

Rating + 3 NO help from Newegg

I purchased a camera battery from Newegg's Marketplace via EPMUSA which was DOA. NEWEGG refused to help me get the battery replaced or refunded, and I discovered that Newegg's warranty terms DO NOT APPLY to Marketplace items. This contradicted what was stated in the items' Newegg listing.
My dissatisfaction is with Newegg, not EPM, for not standing behind products in their "Marketplace". EPM, to their credit, did refund my money for the item, but Newegg washed their hands of the whole transaction (except for taking their "cut" of the sale, I'm sure).and refused to acknowledge that their listings in Marketplace are very misleading re: warranty terms. I'm VERY UNHAPPY with Newegg.

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Donald V.
Order Date : 2/16/2016

Rating + 5 G74sx Power Supply Came Fast! Woks!

I opened the box, plugged it in, and it is working. Fast delivery, and even had a cool little multi adapater USB cable in the box as a gift I guess. Looks like the power supply is of good quality.

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Anonymous
Order Date : 12/10/2015

Rating + 5 awesome dealer

awesome seller, very fast response

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Denise L.
Order Date : 1/11/2016

Rating + 5 Great

I received my order much faster then I though, very pleased.

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Rod
Order Date : 11/18/2015

Rating + 5 Great service

I have ordered a power adapter for my laptop it came faster than I have expected, so far it's working great.

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MLT
Order Date : 11/24/2015

Rating + 1 Customer Support # does not pickup

No answer, no voicemail, no "number not in service". Tried calling for a defective adapter replacement and could not even confirm # valid.
Seller Response:We received the customer's inquiry on the late night of 11/25/15 and responded to the message on the early morning of 11/26/15. We found out the customer ordered a 120W adapter instead of 150W adapter due to Newegg's wrong information. For customer's satisfaction, we did not require the customer to return the wrong adapter. Moreover, we shipped a correct 150W adapter to the customer on 11/27/15 without letting him pay the $9.99 difference.

We contacted the customer and he said he could not modify the service rating here due to the limitation by Newegg, and below is his reply:

Review:
This is updated review. The seller responded quickly (3am on Thanksgiving) over email to an issue that was technically entirely the fault of misinformation provided by NewEgg. Despite this they sent a proper adapter, without requiring any additional actions on my part. Was unable to use adapter on vacation, which was why I paid for overnight shipping, but EPM handled the issue as professionally as one could ever hope. Raised from 1 to 5 eggs. Wish I could give NewEgg -1 and EPM 6 eggs.


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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

    We provide 30 days money back guarantee. If, for any reason, you're not completely satisfied with your purchase, return the product to us within 30 days and we will refund the full product price (shipping charge excluded). Furthermore, we offer full one year replacement warranty against defects in material and workmanship for our products. It means if the product gets defective within 1 year, you send it back to us and we will ship you a new replacement at no cost immediately after we get your returned one. Please note for any reason of return, you must request a RMA number, you will have to pay one way shipping and we pay another way shipping.

Return Instruction
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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