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Seller#: 0UHIQWIKC3BQ68D03

EPMUSA Seller Profile 626-508-1218 Email This SellerEmail This Seller  See all products from EPMUSA See all products from EPMUSA

EPMUSA specializes in Laptop Netbook Ultrabook AC DC Adapters, Laptop Notebook Batteries, Digital Camera Batteries, Digital Camcorder Batteries and Battery Chargers. All our products are brand new third party compatible batteries and chargers with 30 days money back guarantee and 1 year replacement warranty. With our extensive facilities throughout Pacific Rim area, we are able to provide you a great variety of products at wholesale prices.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (104 Reviews ): Rating + 5
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 81 Reviews
Good Rating + 4 11 Reviews
Average Rating + 3 4 Reviews
Poor Rating + 2 4 Reviews
Very Poor Rating + 1 4 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Order Date : 9/13/2015

Rating + 5

Fast delivery to an APO address

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Order Date : 7/25/2015

Rating + 5 Corrected my mistake

I bought an adapter with the wrong plug and they identified the correct plug an quickly shipped it to me.

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Order Date : 8/8/2015

Rating + 2

arrived much sooner
was just as described
Very satisfied

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Order Date : 6/11/2015

Rating + 5 Replacement Power Adapter

Bought a replacement power adapter from this company for a Toshiba laptop. So far (one month) the adapter is working fine. Price was fair. Shipment was fast, even though it came form across the country. The free gift of a multi-usb adapter was a nice touch also.

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Order Date : 4/20/2015

Rating + 5 Small, compact does the job

Does what chargers do

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Order Date : 1/22/2015

Rating + 5 DC/DVAC-Adapter

Thank you for getting the video charging unit to me as quickly as you did. It works fine

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Order Date : 12/18/2014

Rating + 5 Quick Service, freebie in the box

I got exactly the adapter I ordered, delivered 2 days earlier than I expected it. And there was a freebie in the box...a spaghetti monster USB to everything-under-the-sun adapter thingie - which will be perfect to take to work for those co-worker, "do you have a charger I can borrow?" moments. Thanks!

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Dave Rose
Order Date : 11/2/2014

Rating + 5 Very pleased and would shop through these guys again.

I bought this charger and it worked for one day and died. When shopping electronics there's always a chance of this happening. I emailed EMPUSA and was responded to the same day. Not only that but I was offered to sent a replacement free of charge without even having to send my defective one in as prof. A week later I received my charger and it works great and I am very pleased with the service and functionality of the product. If there is a definition of customer service. It's EMPUSA.! Thanks again :)

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Order Date : 8/24/2014

Rating + 5 Great, Fast and Easy

Arrive Quick in nice packaging. Been using the adapter for about a month and great so far. No complaints

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Order Date : 8/30/2014

Rating + 5 Great seller.

Wonderful product. I received it in less than a week. Packaged well and very professional. Thanks

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 0 days
  • Restocking Fee: 15.00%

RMA Policy
    We provide 30 days money back guarantee. If, for any reason, you're not completely satisfied with your purchase, return the product to us within 30 days and we will refund the full product price (shipping charge excluded). Please note for any reason of return, you must request a RMA number before sending anything back and you will have to pay the return shipping charge. Remember: As one of our valuable customers, we always stand by you. Please let us know if you have any questions, we will try our best to assist you.
RMA instructions
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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