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Seller#: 0UHIQWIKC3BQ68D03

EPMUSA Seller Profile 626-508-1218 Email This SellerEmail This Seller  See all products from EPMUSA See all products from EPMUSA

EPMUSA specializes in Laptop Netbook Ultrabook AC DC Adapters, Laptop Notebook Batteries, Digital Camera Batteries, Digital Camcorder Batteries and Battery Chargers. All our products are brand new third party compatible batteries and chargers with 30 days money back guarantee and 1 year replacement warranty. With our extensive facilities throughout Pacific Rim area, we are able to provide you a great variety of products at wholesale prices.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (129 Reviews ): Rating + 5
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 101 Reviews
newegg
78%
Good Rating + 4 14 Reviews
newegg
11%
Average Rating + 3 4 Reviews
newegg
3%
Poor Rating + 2 4 Reviews
newegg
3%
Very Poor Rating + 1 6 Reviews
newegg
5%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Anonymous
Order Date : 12/10/2015

Rating + 5 awesome dealer

awesome seller, very fast response

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Denise L.
Order Date : 1/11/2016

Rating + 5 Great

I received my order much faster then I though, very pleased.

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Rod
Order Date : 11/18/2015

Rating + 5 Great service

I have ordered a power adapter for my laptop it came faster than I have expected, so far it's working great.

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MLT
Order Date : 11/24/2015

Rating + 1 Customer Support # does not pickup

No answer, no voicemail, no "number not in service". Tried calling for a defective adapter replacement and could not even confirm # valid.
Seller Response:We received the customer's inquiry on the late night of 11/25/15 and responded to the message on the early morning of 11/26/15. We found out the customer ordered a 120W adapter instead of 150W adapter due to Newegg's wrong information. For customer's satisfaction, we did not require the customer to return the wrong adapter. Moreover, we shipped a correct 150W adapter to the customer on 11/27/15 without letting him pay the $9.99 difference.

We contacted the customer and he said he could not modify the service rating here due to the limitation by Newegg, and below is his reply:

Review:
This is updated review. The seller responded quickly (3am on Thanksgiving) over email to an issue that was technically entirely the fault of misinformation provided by NewEgg. Despite this they sent a proper adapter, without requiring any additional actions on my part. Was unable to use adapter on vacation, which was why I paid for overnight shipping, but EPM handled the issue as professionally as one could ever hope. Raised from 1 to 5 eggs. Wish I could give NewEgg -1 and EPM 6 eggs.


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Andrew
Order Date : 9/21/2015

Rating + 1 DOA & slow response

I ordered a power brick to replace one for my MSi laptop. The power supply arrived quickly, but failed within three days. I have messaged EPMUSA, but have heard no response; it has been two days since I emailed EPMUSA about my failed product.

I believe a seller should be in contact with their customers within 24 hours of receiving an email about a failed product, especially when it comes to items that are essential to being able to use a computer.
Seller Response:On 10/3/15, the customer sent us the first inquiry about the product, on the same day, we replied to the customer and requested the product's serial number to ship him a new adapter in advance. On 10/6/15, we got the serial number from the customer then we shipped him a new adapter immediately and emailed him the tracking number. We did not have any delay to handle this case on our side.

We contacted the customer and the customer accepted he posted the review in haste without realizing we had already been in touch with him. He hoped to remove this review and post a positive one that reflected the great service he received from EPMUSA.


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N/A
Order Date : 9/13/2015

Rating + 5

Fast delivery to an APO address

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Shnaig
Order Date : 7/25/2015

Rating + 5 Corrected my mistake

I bought an adapter with the wrong plug and they identified the correct plug an quickly shipped it to me.

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N/A
Order Date : 8/8/2015

Rating + 2

arrived much sooner
was just as described
Very satisfied

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JohnP
Order Date : 6/11/2015

Rating + 5 Replacement Power Adapter

Bought a replacement power adapter from this company for a Toshiba laptop. So far (one month) the adapter is working fine. Price was fair. Shipment was fast, even though it came form across the country. The free gift of a multi-usb adapter was a nice touch also.

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N/A
Order Date : 4/20/2015

Rating + 5 Small, compact does the job

Does what chargers do

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    We provide 30 days money back guarantee. If, for any reason, you're not completely satisfied with your purchase, return the product to us within 30 days and we will refund the full product price (shipping charge excluded). Furthermore, we offer full one year replacement warranty against defects in material and workmanship for our products. It means if the product gets defective within 1 year, you send it back to us and we will ship you a new replacement at no cost immediately after we get your returned one. Please note for any reason of return, you must request a RMA number, you will have to pay one way shipping and we pay another way shipping.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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