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Seller#: 0UHIQWIKU0FNWH1AB

Front Row Electronics Seller Profile 866-693-7693 Email This SellerEmail This Seller  See all products from Front Row Electronics See all products from Front Row Electronics

Front Row Electronics is located in New York City. For over 30 years, Front Row Electronics has been dedicated to delivering the highest quality products and world-class customer service. All of our audio products are new and factory fresh, not used, reconditioned or refurbished, which means you can shop with us knowing you will receive the full manufacturer warranty.

We are an Authorized Dealer of every brand name we carry including AIAIAI, Audio-Technica, Beyma, Bose, FiiO, iOttie, KRK, Mackie, Ortofon, Polk Audio, Samson, Shure, Yorkville and Zoom. If you find another authorized dealer with a lower price, we will MATCH it. With every purchase, you will receive FREE Ground Shipping.

We want to make your online audio shopping experience with us something you enjoy doing and make a habit of. This is why we make it our mission to seek out the most appealing, cutting edge products for your entertainment and business needs.

If you have any questions, concerns or need technical assistance, please do not hesitate to call us Toll Free at 866-693-7693.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (13 Reviews ): Rating + 5
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 11 Reviews
newegg
84%
Good Rating + 4 1 Reviews
newegg
8%
Average Rating + 3 1 Reviews
newegg
8%
Poor Rating + 2 0 Reviews
0%
Very Poor Rating + 1 0 Reviews
0%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Hassan
Order Date : 10/25/2014

Rating + 5 Very good seller

Fast shipping. No hassles. Item packed well and works flawlessly. No complaints at all so far.

Did you find this review helpful? Yes No

JP
Order Date : 9/26/2014

Rating + 5 Satisfied

Fast Shipping, Perfect Conditions, Perfect Qualities.

100% Satisfied... Thank You...

Did you find this review helpful? Yes No

N/A
Order Date : 8/15/2014

Rating + 5 Fast Fast Fast

I live in California, Front Row Electronics is located in New York. The stated delivery time was 5-7 days, I received my order in 2 days! I have purchased items here in California that took longer. My package came in pristine condition in spite of being sent through USPS. I am a very happy camper and would recommend Front Row Electronics, of all the sellers they had the highest rating and now I have first hand experience that proves why.

Did you find this review helpful? Yes No

Wizard09
Order Date : 6/25/2014

Rating + 5 Quick order processing and delivery

Front Row Electronics shipped the order the same day is was ordered and it arrived the next day even though I selected the free delivery option which is normally over 5 days. Everything arrived in excellent condition. I would not hesitate to order from them again.

1 out of 1 people found this review helpful. Did you? Yes No

JohnG
Order Date : 4/1/2014

Rating + 5 Great Seller

I was unhappy with my purchase from this seller, They called me and I explained that the description of the item in question was incorrect and it did not fit my Tablet. She apologized and immediately sent me a new one of the correct size at No Cost with Expedited Shipping! I would not hesitate to purchase from them again knowing that they stand behind what they sell. Outstanding! Thank You!

1 out of 1 people found this review helpful. Did you? Yes No

Mr. Lewis
Order Date : 3/23/2014

Rating + 5 Great service!

Super fast shipping on my pair of black Audio Techinica ATH-M50x's! Happy with my purchase!

1 out of 1 people found this review helpful. Did you? Yes No

Albert
Order Date : 12/20/2013

Rating + 5 Fast and Accurate

Very pleased in the processing and accuracy of the estimate for shipment being received.

1 out of 1 people found this review helpful. Did you? Yes No

juanitosway
Order Date : 12/15/2013

Rating + 5 Amazing

I got standard shipping but i was pleasantly surpised to see that the package came in on priority 2 day shipping. excellent seller

1 out of 1 people found this review helpful. Did you? Yes No

N/A
Order Date : 10/4/2013

Rating + 5 Excellent A+++ Service!

I received my item the day after placing my order! Great service, fast shipping, they has exactly what I needed at a price you cannot beat! Definitely will be buying from them again!

2 out of 2 people found this review helpful. Did you? Yes No

N/A
Order Date : 11/4/2013

Rating + 3 Good Customer Service - Ok Ordering

Ordered a Set of Red Headphones
Got a telephone call from Customer Service indicating that they had "oversold" the Red ones. I could switch to another color (black or white). This was unexpected from an online-vendor so was appreciated.

Ok ordering, because I would have liked to know up front that the Red were sold out.

0 out of 1 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    Return Policy:

    You must obtain a RMA number within the applicable Return Policy period. Front Row Electronics will not accept returns without prior authorization and an RMA number. RMA numbers are valid for 30 days. Front Row Electronics must receive the products within this timeframe.

    What products are returnable?

    Front Row Electronics accepts returns of products that are in like new condition, with original packaging intact and all accessories, and all documentation, if returned within 30 days of delivery.
    In addition, the following products are non-returnable, unless Front Row Electronics Customer Service declares a product defective:

    Recorders with built-in microphones
    Microphones/accessories
    Ear buds, headphones, and headsets
    Raw-framed speakers
    Software

    How do I return a product?

    To return a product, please follow these steps carefully:

    1. If you think an item you ordered may be defective, contact manufacturer's technical support to confirm that the product is defective. Then, if the manufacturer declares the item defective, call Front Row Electronics Customer Service with the specific diagnosis from the manufacturer.

    2. If you would like to return a product(s) or if product is declared defective, request a RMA number by phone from Front Row Electronics Customer Service. You will usually receive the RMA by email within 24 hours of your request.

    3. Please pack your returned product carefully. Include all original packing materials, all manuals and all accessories with the product.

    4. Include the return label with your product, and indicate the reason for your return.

    5. Front Row Electronics recommend that products be returned via UPS or insured parcel post for proof of delivery. You are responsible for the return shipping costs. However, if the return is the result of our error, Front Row Electronics will credit you with your cost of return shipping. Please include the postal receipt in your return package.

    6. Frontrowelectronics LLC customer service will contact you with an address to return your product once your return has been processed and approved.

    7. Items returned must include an RA (Return Authorization) number attached for tracking purposes. Returns without this could be lost or delayed. All returns must include original packing, accessories, and manuals to avoid additional restock fees. Please contact our customer service with any questions relating to your RA.

    Do not write the RMA number directly on the product packaging.
    Is it necessary to return each individual accessory when I send in a return?

    Yes. Front Row Electronics cannot process RMA returns that are incomplete; incomplete RMAs will be returned to you.

    When will my return be processed?

    Front Row Electronics will notify you by email that your RMA Request has been received within 2-5 business days of receipt. RMA will only be processed if it meets these criteria:

    Return with RMA number clearly identified.
    Return with all original equipment, manuals, cables, and packaging.
    No physical damage caused by customer or by carrier.

    Please allow 14-21 days for processing. Refunds, less any restocking fees that apply, will be credited to the original purchasing credit card account number only.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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