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Seller#: 0UHIQWIKRZ5WXW0F6

DVRDeal USA Inc. Seller Profile 330-558-1688 Email This SellerEmail This Seller  See all products from DVRDeal USA Inc. See all products from DVRDeal USA Inc.

DVRDeal is manufacturer for high quality electronics accessories and surveillance products. Our factory is located in China, we import our products after 3 times testing and strict quality control. Many of our products are produced in ISO9001 and ISO14001 facilities and maintain the highest standards for production and work environment.
Our USA office was established in 2009, we offer you the best customer service and technical support.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (19 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 15 Reviews
newegg
79%
Good Rating + 4 1 Reviews
newegg
5%
Average Rating + 3 0 Reviews
0%
Poor Rating + 2 0 Reviews
0%
Very Poor Rating + 1 3 Reviews
newegg
16%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Bad DVR deals
Order Date : 4/27/2015

Rating + 1 Poor Customer service/deceptive product description

Got a "Hikvision" NVR from DVRdeals. All photos and descriptions led one to believe it was an actual Hik product. After they missed my 2 day shipping ($19.99 extra) by a week, the NVR that arrived was a generic, unbranded, possible counterfeit version of a real Hikvision NVR. The label on front even said "NVR" where the actual Hik logo was supposed to go. Boot screen and menus of this unit were also generic and like no other HIK product I've seen.

After calling Newegg & getting a RMA, it took numerous calls to Newegg to get DVRdeals to respond. After they received the generic NVR back (UPS tracking confirmed), it took almost 2 weeks more without a response/refund from them.

In the end, Newegg provided the return and bypassed them altogether. High marks for Newegg customer service for always trying to keep up with this issue. Zero points for DVRdeals.

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N/A
Order Date : 9/17/2014

Rating + 5

Excellent seller, fast shipping and excellent customer support even long after the item was purchased.

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Wabesabe
Order Date : 11/7/2014

Rating + 5 Awesome Customer Service!!

Either I ordered the wrong adapter, or I was sent one, it didn't matter. These were the friendliest, most attentive people I have Ever dealt with, and I've been buying online for 12 years. I wrote them, and explained the error might have been on my end. No matter! They wrote me a Very nice letter, saying, just send it back, and I'd be refunded. I sent it, and I was refunded Immediately! None of this 2- week nonesense. I will use this seller every chance I get. One of the best online experiences I've had. Well done, and thank you for your Excellent business practices.

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N/A
Order Date : 6/7/2014

Rating + 1

I never received switch. I forgot about it because I bought from someone else I need a credit

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Vic
Order Date : 5/19/2014

Rating + 5 Happy Customer

Great company, Would buy from again, Thank You, A+

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SteveO
Order Date : 2/19/2014

Rating + 5 Awesome

High quality Vonnic cable, shipped quick. Great pricing.

1 out of 1 people found this review helpful. Did you? Yes No

N/A
Order Date : 11/29/2013

Rating + 5 DVRDeal and Kiniko Switch

Excellent product, does just what I want, and it was shipped VERY quickly and packaging was fine.

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ellis
Order Date : 10/22/2013

Rating + 5 good experience

cheap, functioning cable; quick delivery; good communication

1 out of 1 people found this review helpful. Did you? Yes No

II Technology
Order Date : 10/12/2013

Rating + 5 Awesome Product!!

Great product, even greater company! A true asset to the Newegg and technology community. Thank you.

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jenny
Order Date : 10/27/2013

Rating + 5 good quality

good quality stuff. will buy again

1 out of 1 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: No

RMA Policy
    If the return item is new, no restocking fee.
    If the return item is used, 10%-25% restocking fee will be applied.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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