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RoxiesPetDen-KG Enterprise Seller Profile 570-412-4565 Email This SellerEmail This Seller  See all products from RoxiesPetDen-KG Enterprise See all products from RoxiesPetDen-KG Enterprise

Roxies Pet Den is a family owned business. We offer the lowest prices possible. We have a large array of pet products. We carry the best quality products available only from top quality manufacturers. We have everything you need for your pet friends. We promise you 100% customer satisfaction. Thank You for shopping with us.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (3 Reviews ): Rating + 3
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 1 Reviews
Good Rating + 4 1 Reviews
Average Rating + 3 0 Reviews
Poor Rating + 2 0 Reviews
Very Poor Rating + 1 1 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Order Date : 11/4/2013

Rating + 5 Product Replacement

I puchased an incubator that in two weeks stopped working and seller responded within 24 hours and sent out a replacement that same day. This is want a good seller does for their customers. Great job!

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B Shepard
Order Date : 10/14/2013

Rating + 1 poor shipping

Cannot rate a 0?

I ordered 2 50 / 60 dollar bulbs from these guys. The box came to my door like someone sat on it.. no side of the box was not crushed in. While i blame UPS for that, the bulbs themselves were barely protected.. For a fragile glass object they should have had foam or bubble package.. instead there was just a piece of paper to prevent them from moving around - that offers no impact protection at all.

0 out of 1 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 0.00%

RMA Policy
    Roxies Pet Den Returns and Adjustment Policy A)Shortages, Damages or Wrong Item Shipped All must be reported within 30 days of invoice for full credit. Shortage/Wrong item shipped If a consumer receives a shipment with an item missing or an incorrect item shipped, Roxies Pet Den will re-ship the correct or missing item prepaid. Defective or concealed damage If an item is defective or has concealed damage when received (no visible damage to the outer shipping box) notify Roxies Pet Den with an explanation of the issue. Roxies Pet Den will determine, based on Manufacturer guidelines, whether the item needs to be returned to Roxies Pet Den. Roxies Pet Den will reship prepaid freight at the consumers request. B)Return to stock items All product returns must be in their original packaging and in resalable condition, clean and without signs of use within 30 days of invoice for full credit, less shipping charges. Product returned that is not in resalable condition or the packaging is damaged or missing, will not be eligible for credit. A Product Return form is included with every shipment that leaves Roxies Pet Den and must be completed and sent back with any returns from the consumer, detailing why the item(s) are being returned, invoice number and PO number. It is the consumers responsibility to pay freight for items being returned.
RMA instructions
    Contact for RMA instructions. No returns will be excepted with prior approval.
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