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Seller#: 0UHIQWIKH68JMM23A

123Stores Seller Profile 646-798-4712 Email This SellerEmail This Seller  See all products from 123Stores See all products from 123Stores

Welcome to the 123Stores, The Online Mega Store, where you will always find the top brands at the most affordable prices.

We strive to be the one stop destination for all your online shopping. With our wide range of products across hundreds of categories ranging from fragrances and furniture to pet supplies, home and garden, sporting goods, electronics and watches, we got it all covered.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (208 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 132 Reviews
newegg
63%
Good Rating + 4 26 Reviews
newegg
13%
Average Rating + 3 14 Reviews
newegg
7%
Poor Rating + 2 8 Reviews
newegg
4%
Very Poor Rating + 1 28 Reviews
newegg
13%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
N/A
Order Date : 7/22/2015

Rating + 1 Bad Partner

I ordered a patio door doggie door panel. I assumed that my door was a standard height. Turns out I needed what the manufacturer refers to as a "shorty," my frame and door is about 2 inches too short. There were NO instructions on taking measurements before ordering. 123Stores said it was MY fault for ordering the wrong item and I would have to pay for return shipping PLUS a 15% restock fee. I am absolutely disappointed in Newegg for partnering with a company that is not willing to fully stand behind a product. I have bought a decent amount of electronics from Newegg and been very satisfied. After this experience, I don't think I'll be doing anymore business with Newegg.

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Satified buyer
Order Date : 7/2/2015

Rating + 5 Dehumidifier

My package arrived in stated time, no issues with anything. This dehumidifier is awesome. I have an extremely wet basement and now it is dry.

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Stimpy
Order Date : 6/9/2015

Rating + 5 123Stores

Hi: Some worrying reviews here. I ordered a dehumidifier. The only disadvantage I could find is they seemed to have updated the free shipping info after it left the warehouse. So after 2 days or so it was marked as not even processed. Day three it was marked as shipped and I got it that evening. As far as my order went, all was great! Thank you 123Stores for low prices!

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Scooter
Order Date : 7/9/2015

Rating + 5

The seller had a great price on the toolkit I ordered and shipped the package rather quickly. Sadly the quality of the tools I ordered were not of five egg quality. I give the toolkit 3.5 eggs.

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N/A
Order Date : 6/26/2015

Rating + 5 No Problems

Item arrived quickly and undamaged. No complaints here. Thanks! :)

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Chris
Order Date : 6/14/2015

Rating + 1 Ships broken hardware, drags feet to make it right

STAY AWAY FROM 123Stores.

I ordered a portable A/C unit from 123Stores and the overall experience has been just awful. It arrived after over a week in transit and then had been dropped and repackaged when I opened it. For a $500 machine purchased new, I'm very disappointed. Their customer service did not help the situation. It took them three days to figure out how to receive the photos of the damage and I had the send the email three separate times (newegg received them just fine initially). I had to get newegg, UPS, and my credit card company involved just to get a refund for the damaged unit that they still have not refunded me or come to pick up the damaged machine. Very dissatisfied, Newegg can do better in its seller selection. Still very happy with Newegg customer service, but 123Stores can take a hike. They've left me for weeks with no A/C and have yet to offer a solution

1 out of 1 people found this review helpful. Did you? Yes No

morezan
Order Date : 6/4/2015

Rating + 5 Much Better than Expected

After reading some of the reviews about this seller I was a bit skeptical about ordering from them, especially the large item I wanted. I placed an order for a 65 lbs. convection oven, which included free shipping at around noon on 6-4-2015. The item was on my doorstep at 1:00pm on 6-5-2015. I am very pleased with this transaction. Thank you.

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N/A
Order Date : 2/22/2015

Rating + 1 don't deserve a single egg

this company is terrible do not buy. got a defective product, 3 months dozens of emails and phone calls and still no rma, no label. newegg has not helped at all either as they keep saying "its a third party vendor". an almost $200 item that I had to do a charge back on my credit card to get a refund and my credit card company can't reach them either. how in the world is this company on newegg? newegg normally has excellent customer service but not this time.

2 out of 2 people found this review helpful. Did you? Yes No

N/A
Order Date : 4/20/2015

Rating + 1 slow to respond

The items that I bought were slow in being shipped. Then when that were shipped it didn't make it to me before it was damaged in shipment. At that point FedEx indicated that they were following the shippers instruction. I was not notified of anything. As I kept tracking the shipment it went back to the shipper. I attempted on several occasions to contact 123Stores but only got voice main and they never called me back until I complained through Newegg. It was returned to the shipper on 4 May and now after 9 days I still do not have tracking information on the new shipment.

2 out of 2 people found this review helpful. Did you? Yes No

Pat
Order Date : 4/10/2015

Rating + 1 Order 228139356

I purchased the Luxor cart through Newegg and trying to deal with 123Stores is impossible. The merchandise is damaged and I have sent them pictures three times and they say they are not getting the pictures and I need to contact you. I will think twice before placing another order with Newegg. I should be dealing with you - not them - they can barely speak English.

2 out of 2 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    All unopened unused items can be returned to us for a refund within 30 days from the date of delivery subject to a 15% restocking fee. We do not accept any opened or used items, even if the item has been wrongly ordered by you.

    In case of a damaged/defective item you can return the item to us for a replacement/refund within 30 days from the date of delivery, subject to us verifying the damage/defect.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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