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Seller#: 0UHIQWIKH68JLW3F6

Hot Spot Seller Profile 347-746-8063 Email This SellerEmail This Seller  See all products from Hot Spot See all products from Hot Spot

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (40 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 30 Reviews
newegg
74%
Good Rating + 4 1 Reviews
newegg
3%
Average Rating + 3 1 Reviews
newegg
3%
Poor Rating + 2 0 Reviews
0%
Very Poor Rating + 1 8 Reviews
newegg
20%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Anonymous
Order Date : 4/3/2016

Rating + 1 This should be less than 1 egg and Newegg itself shares part of the responsibility

I'll start by saying that I think the messaging with the Marketplace Sellers is broken. Giving the benefit of the doubt, I can't see any other reason besides POOR SERVICE as to why the seller would ignore my message from April 7th (and as of 4/26 has still not responded to me). When you look up the process for an RMA and follow it, you have an expectation of a response. Because I did not get a response, I contacted Newegg for help. Newegg fabricated a story about me not receiving the item, which the seller points out that I asked for an RMA and said the item was dead, so no, they did receive the item. I have maintained in all my emails to Newegg that I got a DOA product and am happy with a refund or replacement. So 20 days in and I don't have the product and am out the money, with simply a promise that we might get a plan for resolution in 2-3 business days.

Several years of happy shopping at Newegg, but this experience has me considering a different online store. Certainly NOT buying from any Newegg Marketplace Sellers ever again.

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casey d.
Order Date : 4/8/2016

Rating + 1 SLOW SHIPPING!

I bought a Raspberry Pi 3 model B 6 days ago, and it it still in it's original state of New York. Usually when i buy from Newegg i get my product 1 week to the day (if not a day early), but this seller's shipping is aweful. Like i said, i bought the item 6 days ago and they didn't even start the shipping process until yesterday. I don't know the quality of the item because of course i haven't gotten it yet, but i am VERY regretful of this purchase already. Would not recommend this seller.

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John B.
Order Date : 4/7/2016

Rating + 5 Excellent

Timely shipping, excellent purchase.

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N/A
Order Date : 6/23/2015

Rating + 5

I was a bit worried about so many other reviews stating a long shipping time, but I got the HD I ordered within the second day after ordering.

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Steve
Order Date : 3/2/2015

Rating + 1 slgorin

very slow to ship and very long delivery time via fedex to usps. Over a week to receive ssd drive

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Steve
Order Date : 3/2/2015

Rating + 1 Steve

Ordered Samsung 840 ssd drive on 3/2/15 and will be delivered tomorrow 03/11/15. They did not ship it for two days. They shipped it via fed ex who transfers it to usps. Over a week going from NJ to MS.

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Ty
Order Date : 2/9/2015

Rating + 1 Horrible Shipping

Ok so first off, the product I got was a Samung 840 EVO. Not only did it take forever to get to me with little to no updates on tracking. It was shipped to the wrong address. I have yet to receive this product due to me working the same time the Post Office is open

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N/A
Order Date : 12/2/2014

Rating + 1 Incomplete Order

I ordered 2 android G-box units and only received 1. I contacted newegg and hotspot by phone and email to resolve the problem. I'm was waiting for some kind of response but got none. So... I ordered another unit from another company. I'll be contacting my crediot card company to be reimbursed for the unit I didn't recieve.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: No

    All returns are accepted within 30 days of purchase.
    We must be contacted first, purchase must have all original contents, with original packaging and unused to get the full refund minus original shipping fees.
    If item is not in original content and or used we have the right to refuse any refund and or charge a restocking fee up to 15%

Return Instruction
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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