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Seller#: 0UHIQWIKH68J9263D

Smays Seller Profile 626-2804888 Email This SellerEmail This Seller  See all products from Smays See all products from Smays

For returns only, please have seller name and RMA number ready when you call the number listed above. For other inquires, click “Email This Seller” button above.

My customer service phone number is 086-13510655441

Smays watches limited company is established at Hongkong at year of 2004. Smays® brand is owned by Smays watches limited company and registered at Swiss, Hongkong and China. Smays watches limited company dedicated in women's watches, luxury style. Part of Smays watches rhinestone adopt Swarovski rhinestone element.

Smays has it's own watch design studio. It implement produce, supply and marketing to a integration.

Elegant novel Smays watch fuses design, modern, fashion sense and Switzerland craftsmanship all in one. It's luxury and ultimate perfection surface design exudes modern nobility.

Nowadays, Smays has affiliate sites in Singapore, Malaysia, Thailand, Korea, Vietnam, Japan, Saudi Arabia and other places. Smays LTD has offices in Dubai.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (5 Reviews ): Rating + 1
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 0 Reviews
0%
Good Rating + 4 0 Reviews
0%
Average Rating + 3 0 Reviews
0%
Poor Rating + 2 1 Reviews
newegg
20%
Very Poor Rating + 1 4 Reviews
newegg
80%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Venimous
Order Date : 9/23/2014

Rating + 1 Poor Quality of Business

I ordered an item from this company. I received an email stating that it shipped on the 25th of September. I was given a tracking number for USPS that is INVALID. I actually called USPS, gave them the number I was given and was told that it is not a number that THEY are tracking. I also paid the fee for 2 day shipping. Here it is the 4th of October and still no product or any other information to tell me otherwise. VERY disappointed in this transaction. I now understand the low ratings for this supplier.

Did you find this review helpful? Yes No

N/A
Order Date : 1/17/2014

Rating + 2 Slack seller.

Ok, my first review of Smays was 1-star, because my item never arrived and Smays did not respond to e-mails or calls. It finally arrived 1 month after I ordered it and Smays gave a lame excuse that it was the Chinese New Year and the entire country was shut down. Now he's begging me to remove the 1-star, so I will now give him 2 out of pure mercy. But save yourself lots of headaches and don't order his stuff, because I sure won't be using him again.
Seller Response:Thank you for your review.
We will improve our service.

Please don't call 626-2804888, this is NOT our service phone number. our contact phone number is 086-13510655441.
We welcome emails.
I wish you a nice day.

Regards,

Smays


Did you find this review helpful? Yes No

A-Vossler
Order Date : 4/3/2014

Rating + 1 Horrible Experience!

I never received anything. They are fake.
Read the other reviews... because nobody else ever received anything either.
Seller Response:but it says delivered at USPS website tracking with your number LN289958670CN. can you double confirm?
we care our customer always, for any problem can you please contact us throught email and we can find a way to resolve it.

Thanks you,

Smays


Did you find this review helpful? Yes No

James
Order Date : 1/17/2014

Rating + 1 Don't trust this seller.

Ordered a small item that shipped from China. My credit card was immediately charged, and that's the last I heard of Smays. The tracking # given was useless with no shipping company linked to it. No response to e-mail or phone calls.
Seller Response:Dear customer,
but it says delivered. please can you track at USPS website with your tracking number LN224878014CN.
Email us if you have further questions on the order.
If you confirm that item delivered, can you please reomve this 1-star rating?

we are glad to help. we care our customers.

Smays


2 out of 2 people found this review helpful. Did you? Yes No

Bones
Order Date : 11/25/2013

Rating + 1 CY U2-057-LE 1.8M Mini USB B type Male Left Angled 90 degree to USB 2.0 male data cable 6ft

DOA
Seller Response:Sorry about that.

we ship our package via USPS. most of time it will arrive in time.
Thanks for your feedback, we will improve our handling time to make it arrive ealier at our customer's shipping address.

Regards,
Smays


2 out of 4 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: Yes

RMA Policy
    Return for refund within: 30 days
    Return for replacement within: 30 days
    Restocking Fee: Yes
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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