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Seller#: 0UHIQWIKH68J9263D

Smays Seller Profile 626-2804888 Email This SellerEmail This Seller  See all products from Smays See all products from Smays

For returns only, please have seller name and RMA number ready when you call the number listed above. For other inquires, click “Email This Seller” button above.

My customer service phone number is 086-13510655441

Smays watches limited company is established at Hongkong at year of 2004. Smays® brand is owned by Smays watches limited company and registered at Swiss, Hongkong and China. Smays watches limited company dedicated in women's watches, luxury style. Part of Smays watches rhinestone adopt Swarovski rhinestone element.

Smays has it's own watch design studio. It implement produce, supply and marketing to a integration.

Elegant novel Smays watch fuses design, modern, fashion sense and Switzerland craftsmanship all in one. It's luxury and ultimate perfection surface design exudes modern nobility.

Nowadays, Smays has affiliate sites in Singapore, Malaysia, Thailand, Korea, Vietnam, Japan, Saudi Arabia and other places. Smays LTD has offices in Dubai.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (4 Reviews ): Rating + 1
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 0 Reviews
0%
Good Rating + 4 0 Reviews
0%
Average Rating + 3 0 Reviews
0%
Poor Rating + 2 1 Reviews
newegg
25%
Very Poor Rating + 1 3 Reviews
newegg
75%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
N/A
Order Date : 1/17/2014

Rating + 2 Slack seller.

Ok, my first review of Smays was 1-star, because my item never arrived and Smays did not respond to e-mails or calls. It finally arrived 1 month after I ordered it and Smays gave a lame excuse that it was the Chinese New Year and the entire country was shut down. Now he's begging me to remove the 1-star, so I will now give him 2 out of pure mercy. But save yourself lots of headaches and don't order his stuff, because I sure won't be using him again.
Seller Response:Thank you for your review.
We will improve our service.

Please don't call 626-2804888, this is NOT our service phone number. our contact phone number is 086-13510655441.
We welcome emails.
I wish you a nice day.

Regards,

Smays


Did you find this review helpful? Yes No

A-Vossler
Order Date : 4/3/2014

Rating + 1 Horrible Experience!

I never received anything. They are fake.
Read the other reviews... because nobody else ever received anything either.
Seller Response:but it says delivered at USPS website tracking with your number LN289958670CN. can you double confirm?
we care our customer always, for any problem can you please contact us throught email and we can find a way to resolve it.

Thanks you,

Smays


Did you find this review helpful? Yes No

James
Order Date : 1/17/2014

Rating + 1 Don't trust this seller.

Ordered a small item that shipped from China. My credit card was immediately charged, and that's the last I heard of Smays. The tracking # given was useless with no shipping company linked to it. No response to e-mail or phone calls.
Seller Response:Dear customer,
but it says delivered. please can you track at USPS website with your tracking number LN224878014CN.
Email us if you have further questions on the order.
If you confirm that item delivered, can you please reomve this 1-star rating?

we are glad to help. we care our customers.

Smays


2 out of 2 people found this review helpful. Did you? Yes No

Bones
Order Date : 11/25/2013

Rating + 1 CY U2-057-LE 1.8M Mini USB B type Male Left Angled 90 degree to USB 2.0 male data cable 6ft

DOA
Seller Response:Sorry about that.

we ship our package via USPS. most of time it will arrive in time.
Thanks for your feedback, we will improve our handling time to make it arrive ealier at our customer's shipping address.

Regards,
Smays


2 out of 4 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: Yes

RMA Policy
    Return for refund within: 30 days
    Return for replacement within: 30 days
    Restocking Fee: Yes
RMA instructions
    (1)Please contact our Customer Service Department for your returning inquiry.
    (2)Please provide your name, email address, invoice number or sales order number when you submit return inquiry.
    (3)After our Customer Service Representatives verify your order information, you will be given an RMA number and seller store name for your return. Please mark "Newegg + Store Name + RMA#(we offer to you)¡±outside of the return package as it will be our reference during receiving. Please provide similar packaging method for returns as they were delivered to you.
    (4)Re-using the original package is acceptable, as long as the packaging is in good condition. Any previous addresses, tracking information and labels must be removed. You can select the same carrier when original orders were placed (e.g. USPS or UPS).
    (5)If you were NOT satisfied with our RMA handling, please send us the dispute to ks_ne@4px.com with email title "seller store name + DISPUTE". We will handle the dispute with Newegg.
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