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Seller#: 0UHIQWIKANJWU37AC

Audio Surplus Seller Profile 215-302-7222 Email This SellerEmail This Seller  See all products from Audio Surplus See all products from Audio Surplus

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (2 Reviews ): Rating + 1
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 0 Reviews
0%
Good Rating + 4 0 Reviews
0%
Average Rating + 3 0 Reviews
0%
Poor Rating + 2 0 Reviews
0%
Very Poor Rating + 1 2 Reviews
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100%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
N/A
Order Date : 1/20/2014

Rating + 1 Awful (nonexistent) service

This seller took my money but never bothered to actually ship the product --- a UPS tracking number was generated, but UPS has no record of ever receiving the package. Avoid this seller.

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N/A
Order Date : 11/8/2013

Rating + 1 Poor

Audio Surplus charged me for a received but never shipped it; I asked them what happened and they claimed that UPS lost the shipment, although UPS showed that they only received the billing info, and never actually received the product from the seller.

Audio Surplus asked if I'd like a refund or a replacement of the item (which never shipped); I asked them for a refund, as it was already several weeks past when I first ordered. Several days later, I have still not received a refund. I will never do business with this seller again.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    Products can be returned or exchanged within 30 days. All opened items will have a 15% restocking fee. Items must be shipped double boxed and must be in sellable condition if it has not been opened. Buyer is responsible for all returned shipping charges. If product is defective and customer is exchanging for same item, we will provide a return label. Original Shipping charges is non refundable.
RMA instructions
    Returns/Exchanges- Please print this email and put it inside the box that you are using to return the product and send it to:

    Returns Dept
    1933 Hwy 35 Suite 188
    Wall NJ 07719

    Make sure you include all parts, manuals, etc or else we will refuse to accept the return. **SEND WITH A TRACKING NUMBER***
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