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AceDepot Seller Profile 800-844-0962 Email This Seller See all products from AceDepot
We specialize in the sale of new and factory refurbished Office Machines and Supplies. Our company has been serving customers coast to coast since 1993. We invite you to take some time and look through our website. You will find that we offer hundreds of products at low prices.
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Standard Return Policy
If damaged or defective, please inform us immediately.
If item not exchanged, or returned for any other reason, shipping costs will be born by the customer and restocking fees will apply.
If an item is refused (Returned to Sender) there will be additional fees.
Please follow instructions and request an RMA # before returning any product. Not all products come back to our NJ warehouse, so this is very important to note.
Please call us for more details.
PLEASE NOTE: NOT ALL MANUFACTURERS ADHERE TO THE SAME RETURN POLICY. IF YOU HAVE A QUESTION IN REGARDS TO THE POLICY ON A SPECIFIC PRODUCT OR MANUFACTURER PLEASE CALL BEFORE ORDERING. SOME PRODUCTS ARE NON-RETURNABLE EVEN IF DEFECTIVE AS THE MANUFACTURER REQUIRES THE MACHINE TO BE REPAIRED THROUGH WARRANTY.FEEL FREE TO CALL US ABOUT YOUR PRODUCT OF INTEREST AND WE WILL BE HAPPY TO ASSIST YOU.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.