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Seller#: 0UHIQWIKHCCV5739F

AceDepot Seller Profile 800-844-0962 Email This SellerEmail This Seller  See all products from AceDepot See all products from AceDepot

We specialize in the sale of new and factory refurbished Office Machines and Supplies. Our company has been serving customers coast to coast since 1993. We invite you to take some time and look through our website. You will find that we offer hundreds of products at low prices.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (28 Reviews ): Rating + 3
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 10 Reviews
newegg
35%
Good Rating + 4 1 Reviews
newegg
4%
Average Rating + 3 0 Reviews
0%
Poor Rating + 2 0 Reviews
0%
Very Poor Rating + 1 17 Reviews
newegg
61%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Jaime
Order Date : 5/24/2015

Rating + 1 DO NOT ORDER

I had ordered a bill counter RBC3100 and received an older model
RBC-1003, which by the way does not work properly. I have tried contacting customer service with no luck. requested a RMA on may 30th same day i received it, since i have not yet received an answer i sent another request. to this day june 17 2015 i have not received a response.

Did you find this review helpful? Yes No

gilaloan
Order Date : 5/19/2015

Rating + 1 Solar Flashlights

none of them worked. I left them in a window, charging for over a week and none of the lit up when the button was pressed.

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S.O. 2006
Order Date : 4/13/2015

Rating + 1 AceDepot is HORRIBLE!

Placed order on April 14, 2015. Customer representative called several time requesting that we call them regarding our order. After we were able to contact them (different time zones), they informed us that they had an upgraded model since the one we ordered was out of stock. I requested to cancel it since it was hard to get a hold of them in the first place (didn't specify an upgraded model was available and no emails were sent - just left a very general VM for us to call them back). She stated that they would cancel the order and refund the money. That hasn't happened yet and the status for the shipment still states that shipping info has been sent to FedEx since April 14, 2015. It is now May 7, 2015.

1 out of 2 people found this review helpful. Did you? Yes No

Buyer Beware
Order Date : 1/21/2015

Rating + 1 Never Order from AceDepot !

I would "not" recommend buying from this seller. Newegg should remove them from their vendor list immediately. I did not receive the correct item I ordered and now I am waiting on an RMA so I can get my money back. I should have looked into to AceDepot's rating before ordering. Never again!

1 out of 2 people found this review helpful. Did you? Yes No

Kaedyn
Order Date : 1/20/2015

Rating + 5 Love them!

they look and work great!

2 out of 3 people found this review helpful. Did you? Yes No

cpamonra
Order Date : 9/16/2014

Rating + 1 DON'T ORDER FROM THIS SELLER!!!

The item showed "in stock" when I ordered, but it took them over a week to actually ship it. I had to call them to find out that they don't stock anything but order from a 3rd party. "In stock" to them means their supplier has it in stock. But they don't say anything about the extra ordering time. When I tried to complain, I got transferred throughout their call center hell and then pushed to some anonymous voicemail. DO NOT ORDER FOR THESE PEOPLE! I wish I paid attention to the reviews before ordering.

1 out of 2 people found this review helpful. Did you? Yes No

N/A
Order Date : 8/18/2014

Rating + 1 Never Again

This company doesn't deserve an egg at all. I purchased a laminator on 8/18/14 and received tracking number on 8/19/14 and tracking states the label was created but no item presented for shipment. I called Newegg who gave me AceDepot's number instead of handling the issue with their vendor. I have called their 800 number at Ace 5 times and each time when I select customer service promt 3 it rings then disconnects automatically. I am in the process of trying to reach Newegg now to request a refund and I will never do business with either again. I will also send info to other purchasers within our company on this experience.

0 out of 1 people found this review helpful. Did you? Yes No

Dissatisfied Buyer
Order Date : 8/5/2014

Rating + 1 Do Not Buy Anything From AceDepot

Again!...Do Not Buy Anything from AceDepot

0 out of 1 people found this review helpful. Did you? Yes No

N/A
Order Date : 7/3/2014

Rating + 1 Never buy from this company

I would rate this marketplace company with 0 eggs if possible. Never received the product after multiple tracking numbers were issued. These were bogus tracking numbers and the company was not truthful when talking with them. They promised delivery several times only to never ship and never communicate. Newegg did the right thing in crediting back for the product that was never shipped after 6 weeks. This vendor should be dropped from the marketplace by Newegg.

0 out of 1 people found this review helpful. Did you? Yes No

Lalah
Order Date : 7/14/2014

Rating + 1 not happy

I ordered a paper shreader July 14, 2014
after a couple weeks i finally was able to contact them, they said that the shreader was not available and were going to send an upgraded one at no additional charge.
they said it would be here in 3-5 days. its been another 2 weeks and its still not here. no response from them at all

0 out of 1 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    All returns must be made within 30 days.

    If damaged or defective, please inform us immediately.
    If item not exchanged, or returned for any other reason, shipping costs will be born by the customer and restocking fees will apply.

    If an item is refused (Returned to Sender) there will be additional fees.

    Please follow instructions and request an RMA # before returning any product. Not all products come back to our NJ warehouse, so this is very important to note.

    Please call us for more details.

    PLEASE NOTE: NOT ALL MANUFACTURERS ADHERE TO THE SAME RETURN POLICY. IF YOU HAVE A QUESTION IN REGARDS TO THE POLICY ON A SPECIFIC PRODUCT OR MANUFACTURER PLEASE CALL BEFORE ORDERING. SOME PRODUCTS ARE NON-RETURNABLE EVEN IF DEFECTIVE AS THE MANUFACTURER REQUIRES THE MACHINE TO BE REPAIRED THROUGH WARRANTY.FEEL FREE TO CALL US ABOUT YOUR PRODUCT OF INTEREST AND WE WILL BE HAPPY TO ASSIST YOU.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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