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Seller#: 0UHIQWIKOTBDGQA4A

Geek Alliance Seller Profile 305-717-0993 Email This SellerEmail This Seller  See all products from Geek Alliance See all products from Geek Alliance

Geek Alliance, a one-stop shop for all things geek. Video games, consoles, gaming gear, accessories, clothing, and toys.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (1 Reviews ): Rating + 1
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 0 Reviews
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Good Rating + 4 0 Reviews
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Average Rating + 3 0 Reviews
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Poor Rating + 2 0 Reviews
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Very Poor Rating + 1 1 Reviews
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Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
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Order Date : 11/15/2013

Rating + 1 Geek Alliance has a terrible return policy

I purchased the wrong Nintendo 3DS and was going to buy another larger one with a game purchase. When I attempted to return it , unopened and pay for the shipping myself. I am hit with a 21.00 charge. I haven't had the device 1 day and I am being hit with a restocking charge.

3 out of 12 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 10.00%

RMA Policy
    Returns
    Our policy lasts 30 days for unopened items and 15 days for opened items, which are in working condition or undamaged. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange on either type of return.

    To be eligible for a 30-day return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To be eligible for a 15-day return, your item may be opened but must be in working condition or undamaged. If reasonable proof is provided (including photographs or video) proving the item was delivered damaged, a 15-day refund will be granted.

    To complete your return, we require a receipt or proof of purchase.

    There are certain situations where only partial refunds are granted: (if applicable)
    Book with obvious signs of use
    CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
    Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
    Any item that is returned more than 30 days after delivery

    Refunds (if applicable)
    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

    Late or missing refunds (if applicable)
    If you haven’t received a refund yet, first check your bank account again.
    Then contact your credit card company, it may take some time before your refund is officially posted.
    Next contact your bank. There is often some processing time before a refund is posted.
    If you’ve done all of this and you still have not received your refund yet, please contact us at
    info@geek-alliance.com.

    Sale items (if applicable)
    Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

    Exchanges (if applicable)
    We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@geek-alliance.com and send your item to: 8562 NW 64th Street Miami US 33166.

    Gifts
    If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

    If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will found out about your return.

    Shipping
    To return your product, you should mail your product to: 8562 NW 64th Street Miami, FL US 33166

    We will provide a shipping label for returns.

    Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

    If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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