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Seller#: 0UHIQWIKOTBDK02F7

Alton USA Seller Profile 714-600-9141 Email This SellerEmail This Seller  See all products from Alton USA See all products from Alton USA

Alton Sports was founded in 1994 selling to domestic market in South Korea. In 1995 Alton Sports established their first factory in Shenzhen, China to build Alton bicycles. Then in 2008, 13 years later, Alton Sports continued to experience rapid growth in Korea. We had the urgent calling to expand, therefore, Alton Sports built a larger factory in Tianjin, China. This new factory is built to handle their total sales at this point for the following markets: South Korea, Europe, Japan, South America, and now the USA market. With Alton Sports factory in 2011, Alton Sports began to produce bicycles for the USA market with the following brands: ALTON, CORSA, and INFIZA.

We are proud to announce that we are now currently ranked No. 1 bicycle brand in Korea, and hope to bring that success here in the States. Our line of bikes brings newly trending fashionable design that gathers attention from customers; in addition, the core uniqueness of Alton USA is our new steel frame: DP-780 FRAME.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 5.00%

RMA Policy
    For all bicycle returns, customers will hold accountable for all costs associated with the returning shipment, such as: packaging, repacking, shipping and handling, and so forth.
    Except for defective or damaged items that pertain the issue as our problem, which is on behalf of our manufacturers, we will grant full replacement on the item.

    DAMAGED ITEMS in a situation when the item arrives damaged or with missing parts, contact our customer service (service@altonus.com) within 3 days of the item arrival period, we will provide replacement in the parts or a full bicycle replacement. Damaged replacements or damage replacement parts are provided with no additional cost to our customers. However, requests for full or partial refund will not be granted.

    CANCELLATION POLICY – You will need to cancel BEFORE we ship the item out to customers; it is usually by 5:00PM PT.

    Returned items must be returned in new condition and in the original box, however, a 5% restocking fee will be assessed. In case of an OPEN BOX item: If any wear and tear, damages, or tool marks are evident, up to 40% restocking fee will be assessed according to the level of wear on the bike(s). Further information will be provided via email (service@altonus.com).

    Customers will be credited in the amount charged minus any applied restocking fees.
RMA instructions
    Please email service@altonus.com stating your issue of return and other important information/feedbacks. Also include your original order number, the item(s) you are returning, and your contact info including your name. We will then issue an RMA# to confirm your request of return. NOTE: RMA # will indicate return service team that the item will be returned, therefore, it is important to receive an RMA #.

    Return item using your preferred shipping method to this address:

    Alton USA Corp.
    11005 Shoemaker Ave.
    Santa Fe Springs, Ca., 90670

    Please inform us via email with the return tracking number. It is important to insure the return item in case there are any issues regarding the shipment.
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