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Seller#: 0UHIQWIKOTBDEJE6A

VOXOA Seller Profile 510-972-8670 Email This SellerEmail This Seller  See all products from VOXOA See all products from VOXOA

VOXOA Inc., the specialist in wireless audio headphones, strives to provide CD quality streaming headphones which are easy to pair with bluetooth devices, and to enrich your music listening experience.

Customer Service Commitment

VOXOA is committed to providing excellent customer service to each of our customers. We welcome your comments and questions about our service.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (6 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 5 Reviews
newegg
83%
Good Rating + 4 0 Reviews
0%
Average Rating + 3 0 Reviews
0%
Poor Rating + 2 0 Reviews
0%
Very Poor Rating + 1 1 Reviews
newegg
17%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Moweryman
Order Date : 12/11/2014

Rating + 1 Item never arrived

I ordered Bluetooth headphones they never arrived and customer support was no help at all !!!!

Did you find this review helpful? Yes No

Hailey
Order Date : 11/22/2013

Rating + 5 Great seller

Great seller, very satisfied shopping experience

0 out of 1 people found this review helpful. Did you? Yes No

Ashley
Order Date : 11/20/2013

Rating + 5 Fast shipping and response

Great, very fast shipping and response

0 out of 1 people found this review helpful. Did you? Yes No

N/A
Order Date : 11/13/2013

Rating + 5 Very satisfied

Fast shipping, prompt communication, excellent service. Will recommend to my friends.

0 out of 1 people found this review helpful. Did you? Yes No

David
Order Date : 11/13/2013

Rating + 5 A+++++ Seller

Very happy shopping experience with this seller. Prompt response to my questions and very fast shipping.

0 out of 1 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 12.00%

RMA Policy
    When returning product to VOXOA for any reason, you must first obtain an RMA (Return Merchandise Authorization) number from the RMA department.

    This can be initiated by calling 510-972-8670 or by completing the RMA request form on our website.

    The following information is required in order to complete the RMA request:

    Contact name
    Company name (optional)
    Postal address
    Phone number
    Email
    VOXOA part number

    A brief description of the problem that is occurring with the product(s) to be returned. All requests are processed within 48 hours.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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