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VOXOA Seller Profile 510-972-8670 Email This Seller See all products from VOXOA
VOXOA Inc., the specialist in wireless audio headphones, strives to provide CD quality streaming headphones which are easy to pair with bluetooth devices, and to enrich your music listening experience.
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Standard Return Policy
This can be initiated by calling 510-972-8670 or by completing the RMA request form on our website.
The following information is required in order to complete the RMA request:
Company name (optional)
VOXOA part number
A brief description of the problem that is occurring with the product(s) to be returned. All requests are processed within 48 hours.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.