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Seller#: 0UHIQWIKOTBDHM69A

Floureon Seller Profile 929-2505951 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from Floureon See all products from Floureon

Floureon company was formed in 2005. Through organic growth the company has expanded its Market presence and capabilities as represented in its four locations across North America.

Floureon company offers a broad range of battery products which are supported by some of the most advanced battery manufacturers of the world.

Floureon company has recently become ISO certified in order to maintain its commitment to continual quality improvement.

Our customers are the reason why we exist. Our mission as a company is to provide the highest quality products that our customers can expect. We are driven to meet and exceed our customer expectations for quality and service.

Floureon company strives to provide a growth oriented, technically innovative and stable work environment for our employees. The company has a 25 year commitment to maintaining safe injury free workplace environment for its staff.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (570 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 356 Reviews
newegg
62%
Good Rating + 4 83 Reviews
newegg
15%
Average Rating + 3 36 Reviews
newegg
6%
Poor Rating + 2 18 Reviews
newegg
3%
Very Poor Rating + 1 77 Reviews
newegg
14%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Anonymous
Order Date : 12/21/2015

Rating + 1 Sold me all broken items, long shipping times

Don't buy here. Items come broken after extremely long shipping times.

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Austin B.
Order Date : 12/26/2015

Rating + 5 great job

works great, great rich sound ,deep bass ,love the foldable design in the headphones and it charges quickly in about 15 to 30 minutes

soild pair of headphones and i was a great buy

Did you find this review helpful? Yes No

Jeremy N.
Order Date : 11/27/2015

Rating + 5 Super Customer Service

We purchased this before Christmas and it seemed like it sitting at UPS for a long time. I contacted Floureon and they took care of everything. Later they let me know that UPS lost the package. This happened twice and both times UPS lost the item. They shipped a replacement as soon as it was in stock each time. This is fun little drone and the WiFi connection is great coming into my phone. Cool first drone.

0 out of 1 people found this review helpful. Did you? Yes No

circle e.
Order Date : 1/13/2016

Rating + 5

Ordered a mouse shipping was pretty quick. Mouse worked right out of the box no problems all an all it was great deal.

0 out of 1 people found this review helpful. Did you? Yes No

David R.
Order Date : 11/22/2015

Rating + 1

I purchased a smartwatch from this seller. It did not come with a manual, so they emailed a picture that was sort of helpful. Then I tried to get the software for my phone. The first link was to a page entirely in Chinese (?), and the only thing different with the second was "smartwatch" on the page. I asked why the software was not available on Google Play (where it could be verified as malware free, virus free, and compatible with my phone) and was never given an answer. I asked for a link to software I could "trust" and not have to override my phone's security to install, and I was sent a QR code to the same unreadable pages and was simply told that I could trust their software. No way! I asked to return it for a refund and received no answer.

1 out of 1 people found this review helpful. Did you? Yes No

scott M.
Order Date : 12/30/2015

Rating + 1 Another over seas company you have no contact with.

This is another company over seas that sells junk and has no real contact information. When will New Egg learn to stop reselling for these companies.

1 out of 1 people found this review helpful. Did you? Yes No

Aaron S.
Order Date : 12/18/2015

Rating + 1 no response from customer service

This devices does not work so I requested an RMA from the seller and 3 weeks later, still no reply. I contacted neweeg and am waiting for their response. Do not buy from this buyer!

1 out of 1 people found this review helpful. Did you? Yes No

Anonymous
Order Date : 11/12/2015

Rating + 1 False Advertising

They sold me a Bluetooth Gamepad advertised as 'for PC'. It doesn't work on PC and when I emailed them about this they responded about how you have to jailbreak your Android phone for it to work. Doesn't seem to understand or know their product.

1 out of 1 people found this review helpful. Did you? Yes No

David H.
Order Date : 12/29/2015

Rating + 3 They are eh..

The seller shipped the product in perfect condition, it arrived in perfect condition but the tracking is extremely lacking. I would use them again if they fixed their tracking info and gave a link to a tracking site as well as a working tracking number but beyond that no. I'll spend the extra money to buy my products here in the USA till then.

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Tae H.
Order Date : 12/16/2015

Rating + 1 Worst seller ever!

I order three sets of earphones on December 16 and still have not received anything (Jan 4). They do not give you a tracking number either! I would recommend staying away from this seller!!

1 out of 1 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    Floureon Store offers only fine quality merchandise. If you are not completely satisfied, we will gladly accept returns within 30 days from receipt of merchandise. At your request, we will issue you a credit back to your account, or exchange the merchandise.

    By placing an order, you agree to the following policies:
    Your return must meet the following criteria or it will be rejected and returned back to you at your cost.

    Basic Criteria:
    All returns must include the following:
    * Original Condition
    * All accessories
    * Manuals, warranty registration, etc.
    * Return Merchandise Authorization (RMA) obtained from site or customer service for the correct product and not yet expired

    Basic Policy
    Check the Special Returns Policy below to see if it applies to your return. If not, then the following Basic Returns Policy applies:

    (1) An RMA number included Damaged/DOA/Defective shipments must be requested within (30) days of the delivery date. Shipping and handling fees are the costs of us sending the product to you and will not be refunded. In the event an item is sold with "free shipping", Floureon will refund the amount of sale.


    (2) All returns with missing part (including, but not limited to, original manufacturer packing materials) will not be processed until the part is received.

    (3) Customer is responsible for return shipping expenses unless the item is defective/ damaged. Replacements will be shipped at our expense.


    (4) Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and basic returns policy, the purchase price will be credited to the credit card used for the original purchase.

    (5) Refund will be issued after our warehouse receives, inspects, and processes your return. Newegg will refund back to your method of payment.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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