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Seller#: 0UHIQWIK3O2L54E48

Toys"R"Us & Babies"R"Us Seller Profile 866-909-3505 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from Toys See all products from Toys"R"Us & Babies"R"Us

Welcome to the official Toys "R" Us Newegg store. Toys "R" Us, Inc. is the world's leading dedicated toy and juvenile products retailer, offering a differentiated shopping experience through its family of brands. It currently sells merchandise in more than 1,560 stores, including 845 Toys "R" Us® and Babies "R" Us® stores in the United States, and more than 510 international stores and 200 licensed stores in 33 countries and jurisdictions. In addition, it exclusively operates the legendary FAO Schwarz® brand and sells extraordinary toys in the brand's flagship store on Fifth Avenue in New York City.

With its strong portfolio of e-commerce sites including Toysrus.com, Babiesrus.com, eToys.com, FAO.com and babyuniverse.com, Toys "R" Us, Inc. provides shoppers with a broad online selection of distinctive toys and baby products. The company also operates Toys.com, which offers customers exclusive deals from the company's e-commerce sites.

For more than 60 years, Toys "R" Us has been a favorite destination for kids and grown-ups alike with its impressive assortment of toys, games, sporting goods, electronics, software, baby products, children's apparel and juvenile furniture. With such a broad selection Toys "R" Us is THE authority when it comes to finding the perfect toy.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (271 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 208 Reviews
newegg
77%
Good Rating + 4 25 Reviews
newegg
9%
Average Rating + 3 12 Reviews
newegg
4%
Poor Rating + 2 2 Reviews
newegg
1%
Very Poor Rating + 1 24 Reviews
newegg
9%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Larry J.
Order Date : 4/23/2016

Rating + 3 As advertised, but with slow shipping

I received my order, in tact and priced well among the major online competitors. If time is of little issue, there isn't much to complain about. I ordered a birthday gift, which took about 12 days from "Submit Order" to "Delivered". As such, it arrived 2 days before my deadline. For contrast, I recently ordered from the big "Azn", and received my package in 6 days ... FROM CHINA W/free shipping.

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Robert T.
Order Date : 4/15/2016

Rating + 5 Did their job

Came quick, came correct, wasn't damaged. Can't complain

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Ryan K.
Order Date : 4/12/2016

Rating + 5 30 Years Late

It took thirty years, but I finally bought one of these things. When I was kid in the 80's, my folks absolutely refused to have Nerf guns in the house. Too violent, they said. So I grew up playing old Atari games and building up what would become an unholy library of NES cartridges. All the while, I spent the nineties watching commercials for ever-more-awesome-looking Nerf guns, bows and cannons. "Nerf or Nuthin'" was something I heard all the time as a teenager yet I was stuck firmly in the "Nuthin'" crowd. Once in a blue moon, my friends would break out their Nerf arsenal and I would inevitably get the half-broken peashooter with the bent darts. Never would I know the wonders of the Nerf Bow & Arrow or Nerf Bazooka.

Then college rolled around and I ended up getting a career job. No time for toys. Nerf became something that popped into my head maybe once in a few years because someone's kid was going on about the new line of toys. Something I missed.

And then I came to NewEgg to build a computer.

Everything started innocently enough. Parts were fine, except I got nailed with a shipping error. NewEgg gave me a $15 gift card for the trouble. What do you buy on NewEgg for $15? For nearly a month, I couldn't find anything that didn't require me to shell out another fifty bucks or just waste the card entirely.

Then it hit me.

NewEgg sells freaking Nerf guns.

Dang it all, I'm middle-aged but I will buy one of these danged things if its the last thing I do. The window is shutting. So I bought this little sucker and waited a week.

I've been sitting in my house peppering the walls with foam bullets for upwards of a month. I can't rightly afford to buy attachments or other guns, but this will do just fine. Yessir, just fine.

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Diana K.
Order Date : 4/3/2016

Rating + 1

My littele girl still waiting for her doll that never came in. What happend to my order? Newegg if you do not have a doll you should have a note Not in Stuck or sebt e mail that we not getting a doll. Its has been weeks and this is NOT OK!!!

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Vonley B.
Order Date : 3/14/2016

Rating + 5 Excellent product

Prompt shipping, highly recommend

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Brian B.
Order Date : 3/13/2016

Rating + 1 Guitar Hero Live XBox One

Horrible shipping time frame..Had to wait 4 days to get shipped after they took my $

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Wade M.
Order Date : 1/27/2016

Rating + 5 Very quick and to the point

Shipping was fast
Payment was taken with zero issues

Recommend buying from this seller.

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Mike
Order Date : 12/1/2015

Rating + 1 Very poor

i ordered 2 tablets on Dec. 1st. I was told 1-3 days for processing. Here it on Dec. 11th. and it still hasn't even made it to the shipper (Fedex) yet!! We have ordered plenty of stuff from Newegg.com and NEVER had we had an issue like this. As a matter of fact, every other order arrived at least 24 hrs ahead of time!

1 out of 1 people found this review helpful. Did you? Yes No

Percy
Order Date : 11/13/2015

Rating + 1 HOPELESSLY POOR SELLER - Toys"R"Us & Babies"R"Us

I have never seen such an irresponsible Seller. I cancelled my order within an hour, but they still despatched the item after 36 hours! I was billed despite cancellation. Because I subsequently changed my mind, I reordered the item after a few hours of cancellation. I got both the Items by post without adequate postage which I had to pay! My first purchase has not been taken back and my second purchase turned out defective, with the memory card not staying in place. I complained about this and was referred to a Tel.No. of yet another inernet seller. They promised to send me a refund instead of replacement. Even that replacement slip has not been emailed. The worst part is Newegg is not taking any action despite their Return Policy.

0 out of 1 people found this review helpful. Did you? Yes No

sharkvolution
Order Date : 7/8/2015

Rating + 5 On time and great in great shape on arrival!

I ordered 2 Skylanders from them and both came 2 days early and the products did not suffer any damage on the package sweet!

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: No

    We hope that you are fully satisfied with your purchase however if you are not, you may return the item within 90 days from the order date for a full refund of the purchase price, minus the shipping and handling. (See below for certain restrictions.) The item must be returned, in new or like-new condition, and in its original packaging, and with all paperwork including manuals, assembly instructions and your packing slip, as well as all accessories to ensure full credit.

    Online purchases returned within 90 days to our online Returns Center by mail will receive a refund of the price of the item and any applicable taxes will be issued in the original form of payment used to purchase the item except when returning an online item to a store and when returning an item paid for with our Pay in Store payment option.

    Items must be returned, in new, or like-new condition, and in its original packaging, and with all paperwork including manuals, assembly instructions and your packing slip, as well as all accessories to ensure full credit.

    Please note the following items: Pre-recorded movies & music; computer & video game software; trading cards; and breast pumps must be returned in its original, sealed and unopened packages along with an in-store receipt or online packing slip for refund. If the packages have been opened, the items may only be exchanged for the identical items or titles.

    Exceptions to 90-Day Policy Return Guidelines for Computer Hardware, Cameras, Camcorders, Digital Audible Players, Video Game Hardware, Personal DVD Player, No Contract Cell Phones and Baby Monitors.

    We will accept returns of the following items within 30 days, from the date of purchase: Computer hardware (eReaders, Netbooks, Tablets); cameras; camcorders; digital audio players; video game hardware; personal DVD player; no-contract cell phones and baby monitors. The original in-store receipt or online packing slip is required and the item must be returned in its original package for a refund or exchange.

    The packing slip in your package will contain detailed instructions for returning an item.

    Unless your packing slip directs you to ship the item to a different address (and if so, follow such directions), you may choose to return your item to your local Toys "R" Us location or ship the return package to:

    Instructions for Returns to our Online Returns Center

    There are 2 easy ways to return your item(s) to our Online Returns Center! Regardless of which method you use, please follow these simple instructions (It's important to note that the instructions below must be followed in order to allow us the opportunity to process your return).

    1. Send the item in its original packaging.

    Bundles
    • Items purchased as part of a build your own bundle must be returned as a group. The individual items that make up the bundle cannot be returned individually.

    Personal Data
    • Please remove all personal data (e.g., computer or wireless phone data, videotapes), from any returned items. Toysrus.com/Babiesrus.com is not responsible for any personal data left on or in these items.

    Promotional Items
    • Any product that is returned without a promotional item(s) that was included with the original transaction (e.g., buy a TV, get a free DVD player; buy a TV, get a free gift card; or buy a TV, get a DVD player half off) will have the value of the promotional item deducted from the refund amount.

    2. Pack the item carefully so that it will not be damaged during the shipping process. No credit will be issued for items missing components, parts, original box, packaging material, contents, accessories and/or manuals (i.e., any product not in "like new" condition).

    3. Include your original packing slip. We will not be able to process a return for any shipment received without a packing slip.

    IMPORTANT: You must check the reason for your return from the list provided on your packing slip in order for your return to

Return Instruction
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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