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IT Vendor Central Seller Profile 866-585-9996EXT1 Email This Seller See all products from IT Vendor Central
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IT VENDOR CENTRAL, LLC.
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Standard Return Policy
We want to make sure you are completely satisfied with your purchase. Any product we sell can be returned for a refund within 30 days of receipt.
For products that are offered with Free Shipping, please be aware that if you return one of these products our actual outbound shipping costs will be deducted from your return refund. In addition our items carry a restocking fee which will be deducted from your refund should you wish to make a return.
10% to 15% Restocking Fee is applicable for all Returns
Furniture and Home Decor Items - Defective and Damaged products must be notified to us within 3 to 5 days of receiving the item. Replacement or Repairs will be provided in such cases. However, if refund is expected instead of replacement or repairs, restocking fee will apply. See also Returns Policy Notes below for complete details.
20% to 30% Restocking Fee is applicable for all Returns, except defective or damaged items.
Shipping charges are non-refundable. If the Returned Item meets our Returns Criteria, Full Refund of the item selling price is issued, however the shipping charges will not be refunded.
Defective or damaged items can be returned within 30 days, and restocking fee will not be applicable. However, return shipping charges will not be reimbursed, because we in turn return the defective or damaged item to the manufacturer and we incur shipping charges for ALL returns.
Exchanges for damaged or defective items can be shipped at no extra shipping cost, this is applicable on a case by case basis.
Return Shipping charges will not be reimbursed. This policy applies to ALL Returns, including defective or damaged items.
Returns will not be accepted without a valid RMA (Return Merchandise Authorization) from us. You must contact us to obtain a valid RMA.
In some cases, GPS units, digital cameras, camcorders and cell phones are not returnable once factory sealed package is opened. Please contact manufacturer directly for warranty service of these items.
Basic Criteria for Returns
All items returned must include the following:
Same product (matching model and serial number) in same condition as purchased.
Any retail packaging and accessories received with the item must be returned (cables, manuals, instructions booklets, warranty information, etc).
A valid RMA (Return Merchandise Authorization) number must be on the shipping label.
Items must be shipped back within 30 days of the original delivery date.
If applicable, items returned must use our carrier (and shipping label) to qualify for free return shipping.
Items returned more than 30 days after original delivery date will be denied a refund.
Returned items that are damaged in transit as a result of improper of insufficient packaging will be denied. Be sure to package your return properly!
Refunds may take 7 to 10 business days to be processed after the receipt of your RMA. It may take even longer to receive your funds depending on the policies of your bank, credit card , or other source of funds.
All products are sold with the manufacturer warranty, and customers are encouraged to contact the manufacturer for any product questions or concerns, including service and repair matters, also as related to defective or damaged products.
Custom orders (i.e. products that are built-to-order or personalized in any way)
Any items labeled non-returnable on the product page of our website
Any item that has been modified or used in any way, assembled, installed, etc
- Any item that is not in resalable condition
- Any personal use products (for reasons surrounding Health & Sanitation)
- Any item that is not in the original box with sufficient packaging materials
- Large Quantities, Special Orders or Project Quotations: When ordering large quantities or special orders for large projects, we suggest ordering a sample for evaluation, some manufacturers will not allow returns on large quantities
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.