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Seller#: 0UHIQWIK3O2LU3B77

Newedge US Seller Profile 949-381-9022 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from Newedge US See all products from Newedge US

Welcome to Newedge US, we are DXRacer authorized Retail Outlets and the largest DXRacer dealer in US. Our categories includes gaming chairs, office suppliers and computer accessories etc. You will find a great selection of exercise and gaming facilities at unbeatable price.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (369 Reviews ): Rating + 5
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 320 Reviews
newegg
88%
Good Rating + 4 26 Reviews
newegg
7%
Average Rating + 3 9 Reviews
newegg
2%
Poor Rating + 2 5 Reviews
newegg
1%
Very Poor Rating + 1 9 Reviews
newegg
2%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Daniel S.
Order Date : 1/29/2016

Rating + 5 Fast Shipping

On the standard free shipping, received the next day. Box came in very good shape, a little dirty, but no holes or dents in packaging. EGG-cellent seller (see what I did there).

Did you find this review helpful? Yes No

Wolvekev
Order Date : 12/1/2015

Rating + 4 DX Racer Chair

I am loving the chair, if you can afford the chair well worth it... But I have to give 4 stars for 2 reasons. 1 some of the paint was chipped or scratched, not sure why... 2 the pillows were damaged, looks as if they were crushed by something during packaging and are deformed, I have sent in a report to newegg hopefully they get replaced. Still waiting...

1 out of 1 people found this review helpful. Did you? Yes No

NPCKiller
Order Date : 11/25/2015

Rating + 5 Fast as Lighting

My order came before the est delivery date. Super fast shipping thanks.

1 out of 1 people found this review helpful. Did you? Yes No

Schoolmom
Order Date : 10/29/2015

Rating + 5 Amazing

This chair is amazing. My son does much of his school work on his computer and also enjoys gaming. He was having significant problems with back pain because of his desk chair. Within a week of receiving his DX Racer his back pain was nearly gone. Very comfortable, looks awesome.

1 out of 1 people found this review helpful. Did you? Yes No

N/A
Order Date : 10/24/2015

Rating + 5 Best chair ever!

I have played games in my old chair for 2-3 years and just recently got this chair, it was way worth and half off so how could I say no! The only flaw so far and I've had it for a month now is that I have a dog and he sheds so it gets caught in the chair and it's a pain to clean off all of it but that is the ONLY flaw.

Ps: Every moment I'm home I'm on my computer and I play at least 5 hours everyday so the comfort last forever and I have yet to notice any difference

1 out of 1 people found this review helpful. Did you? Yes No

Yami
Order Date : 11/16/2015

Rating + 5 Great seller

My DXRacer arrived very quickly and just as described. I was at first disappointed to learn that the model I ordered didn't actually come with the lower cushion. However, after contacting the seller they decided to order the cushion for me free of charge. What great guys! Thanks!

2 out of 2 people found this review helpful. Did you? Yes No

Sam
Order Date : 9/15/2015

Rating + 5 Got it in 3 days instead of the 5-7 listed

Got here faster than expected and good shipping information provided

1 out of 1 people found this review helpful. Did you? Yes No

NT
Order Date : 6/15/2015

Rating + 5 Prompt Reply. Excellent service.

I had a small problem with my order, I only needed one part rather than an entire assembly. I sent out an email and received a reply very shortly after. The representative understood my issue and issued a claim for me. I was given a tracking number for the part which ended up arriving the very next day. Virtually little to no downtime which is always a relief. The customer service here is top notch in a world where many online sellers typically hide away from resolving matters. Exemplary customer service, with genuine interests in resolving issues. Prompt and quick execution. Lastly, understanding, identifying, and solving customer needs. Proper service that I highly recommend and will do business again as I love the product.

1 out of 1 people found this review helpful. Did you? Yes No

Chris P
Order Date : 6/27/2015

Rating + 5 DXRacer US Chair

Great chair at a great price and fast delivery

1 out of 1 people found this review helpful. Did you? Yes No

Deadlock
Order Date : 6/26/2015

Rating + 5 SUPER SUPER FAST!!

I ordered my chair on 6/26/15 and it arrived on 6/27/15. It took less than 24 hours to get to me. This was the fastest I've ever gotten a package in my life! On top of that, it arrived in great condition. 5 eggs all day!! Great seller. Great experience.

3 out of 3 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    We accept return in 14 days. Return must be in original condition and original package.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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