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Seller#: 0UHIQWIK3O2LU3B77

DXRacer US Dealer Seller Profile 949-381-9022 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from DXRacer US Dealer See all products from DXRacer US Dealer

Welcome to DXRacer-US-Dealer, we are one of LAX's leading DXRacer Factory Outlets and DXRacer authorized Retail Outlets. Our categories includes gaming chairs, office suppliers and computer accessories etc. You will find a great selection of exercise and gaming facilities at unbeatable price.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (182 Reviews ): Rating + 5
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 156 Reviews
newegg
85%
Good Rating + 4 16 Reviews
newegg
9%
Average Rating + 3 2 Reviews
newegg
1%
Poor Rating + 2 3 Reviews
newegg
2%
Very Poor Rating + 1 5 Reviews
newegg
3%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
NT
Order Date : 6/15/2015

Rating + 5 Prompt Reply. Excellent service.

I had a small problem with my order, I only needed one part rather than an entire assembly. I sent out an email and received a reply very shortly after. The representative understood my issue and issued a claim for me. I was given a tracking number for the part which ended up arriving the very next day. Virtually little to no downtime which is always a relief. The customer service here is top notch in a world where many online sellers typically hide away from resolving matters. Exemplary customer service, with genuine interests in resolving issues. Prompt and quick execution. Lastly, understanding, identifying, and solving customer needs. Proper service that I highly recommend and will do business again as I love the product.

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Chris P
Order Date : 6/27/2015

Rating + 5 DXRacer US Chair

Great chair at a great price and fast delivery

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Deadlock
Order Date : 6/26/2015

Rating + 5 SUPER SUPER FAST!!

I ordered my chair on 6/26/15 and it arrived on 6/27/15. It took less than 24 hours to get to me. This was the fastest I've ever gotten a package in my life! On top of that, it arrived in great condition. 5 eggs all day!! Great seller. Great experience.

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HabsFan15
Order Date : 5/26/2015

Rating + 5 Fast shipping and delivery!

I ordered this on 5/26/2015 and it arrived on 5/28/2015. I was expecting this shipment to arrive next week but they shipped it very quickly!

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Joker808
Order Date : 5/12/2015

Rating + 3 Order placed, order received.

This is a pretty straight forward seller and what I might expect ordering from Sears online. I added to cart, paid, got authorization email, then shipping email a couple of days later. Seller has not contact me to ensure that I received the item, or that everything was received in good condition. There is no after the sale contact so no extra stars for that. All in all, like I said, I bought it, I got it.

I contact all of my buyers after the sale to ensure that I met their expectations and provide service after the sale. I imagine that these folks only do that if an issue arises. I hope I have no issues.

1 out of 2 people found this review helpful. Did you? Yes No

oreoswin
Order Date : 3/20/2015

Rating + 5 Great Service

Item was delivered promptly, After opening the package and putting together my new DXRacer chair I noticed that part of the fabric appeared to be pinched & cut at the top of the headrest. I emailed DXRacer US Dealer about it and within a few hours they got in contact with me and let me know that they would ship out the replacement part and that I didn't even need to bother with the hassle of returning the damaged piece. Within a week the replacement part was received and I couldn't be happier with the customer service, it was quick and didn't inconvenience me at all.

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Gary C
Order Date : 4/1/2015

Rating + 1 Look out!

Racer uses FedEx to ship and they require a signature.
It has taken a week (7 days) to get to my address.
I had to take a day off of work to be home for the delivery, making my chair cost a lot more than expected.

I will never buy anything from this company again!!!
Seller Response:For safety reason, we use Fedex home delivery with direct signature required. We put this service method on listings and inform every buyer Fedex tracking number with the shipping service type when we dispatched the order. The buyer can customize the delivery on www.fedex.com so they arrive when it's convenient for you, or you can book Saturday delivery, or call Fedex to pickup from your nearest Fedex store. Direct signatrure required costs us more, but protect your order very well. DXRacer is Fedex premier customer, please contact us directly if you have any problem with Fedex, thank you!

2 out of 10 people found this review helpful. Did you? Yes No

Nitrowildal
Order Date : 3/15/2015

Rating + 5 Greatest Chair Ever!

Is this the greatest chair ever ? I think so.
Excellent quality through out. Very comfortable and adjustable. This is hands down the very best computer chair I`ve ever had. Great back and head support.
Plus it`s the best looking chair too.

Very easy to put together with the supplied hex wrench.
In a few minutes I had my brand new beauty up and adjusted just for me. Then I got to ditch the old back braking chair I`ve had for eight years.
It was truly a win win.

1 out of 1 people found this review helpful. Did you? Yes No

fury radeus
Order Date : 2/21/2015

Rating + 5 awesome

i m very happy with this seller. i orderd 2
DXRacer Office Chair got one but thats because the warehouse messed up on the order .but thay fixed that fast for me with no issus . other one will be here in 3-4-15 .only a 1 week waite . the frist Chair was easy to put tograther and looks awesome.any gamer that wont's a good looking and fill's good . this is the one to get

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rockst4r
Order Date : 1/2/2015

Rating + 5 Amazing

Chairs arrived next day even though I didn't order them next day. Perfect condition and fitting my wife and I very well!

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    We accept return in 14 days. Return must be in original condition and original package.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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