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Seller#: 0UHIQWIK3O2LU3B77

newedge Seller Profile 949-381-9022 Email This SellerEmail This Seller  See all products from newedge See all products from newedge

Welcome to Newedge, we are one of LAX's leading DXRacer Factory Outlets and Discount Retail Outlets. Newedge categories includes gaming chairs, office suppliers and computer accessories etc. You will find a great selection of exercise and gaming facilities at unbeatable price.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (5 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 4 Reviews
Good Rating + 4 0 Reviews
Average Rating + 3 0 Reviews
Poor Rating + 2 0 Reviews
Very Poor Rating + 1 1 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Order Date : 8/14/2014

Rating + 5 Had a few problems but they were fixed insanely fast

Order a Dxracer chair, 8/14/14, tracking # stated a 8/16/14 delivery. 8/16 came and no progress on shipment of package, called Newedge to see what was going on. Echo picked up at newedge on a Saturday and helped me figure out what was going on. Echo discovered that the chair was damaged prior to shipping @ the Dxracer warehouse and she offered me an exchange. I decided to pick out a different chair that was in stock. She approved the new chair and offered me a check for the difference in price and also offered a dxracer mouse pad that attaches to the chair arm. (All this was worked out on a Sunday btw) Chair showed up 8/21/14 with everything in perfect condition.

The reason I decided to write about the damaged chair was to prove that Newedge is loyal to their customers and are willing to go the extra mile to keep those customers happy. 5/5 Eggs for sure. Thanks again.

Did you find this review helpful? Yes No

Order Date : 5/20/2014

Rating + 5 Fast Fast Fast

Got to me in two days. Followed the tracking info.

Did you find this review helpful? Yes No

Order Date : 4/12/2014

Rating + 5 Great Chair!

I had my eyes on one of these for quite a while but wasn't sure if it was worth it. I finally made the investment and it was great. Very comfortable!

1 out of 1 people found this review helpful. Did you? Yes No

Order Date : 4/29/2014

Rating + 1 bad

Its been a week since it said shipped and have no information on the item gonna cancel and order from azon it will get here faster
Seller Response:we are sorry that we sent you UPS tracking number has one digit mistake, correct tracking number is 1ZA5A3764294668180, it was delivered on 5/7. Sorry about the trouble

1 out of 6 people found this review helpful. Did you? Yes No

Order Date : 4/3/2014

Rating + 5 Great!

I got the product in a timely fashion! Much better than I expected.

2 out of 3 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    We accept return in 14 days. Return must be in original condition and original package.
RMA instructions
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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