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Seller#: 0UHIQWIKUWTDV1403

Super Power Supply Seller Profile 317-643-2392 Email This SellerEmail This Seller  See all products from Super Power Supply See all products from Super Power Supply

Super Power Supply(R) is a manufacturer of aftermarket power supplies and computer and networking accessories and other electronics.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (424 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 266 Reviews
newegg
64%
Good Rating + 4 61 Reviews
newegg
14%
Average Rating + 3 21 Reviews
newegg
5%
Poor Rating + 2 19 Reviews
newegg
4%
Very Poor Rating + 1 57 Reviews
newegg
13%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Angelica V.
Order Date : 6/1/2016

Rating + 2 Sales order number: 266613136 Seller: Super Power Supply

they sent me the wrong product.
I requested a replacement and still havent got it yet.
when I called Kevin was very professional went above and beyond and helped me greately. :)
however my product still hasn't arrived. :(

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Mark L.
Order Date : 4/21/2016

Rating + 5 Great Seller!

Great items and quick shiping

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Anonymous
Order Date : 12/25/2015

Rating + 3

Product was larger than life. Ended up with a different solution entirely. No harm done thanks to NewEgg Premier membership. Worth every penny.

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Travis B.
Order Date : 11/23/2015

Rating + 1 Awful

I bought a 5 pack of coax adapters and was only sent one. Then the item was removed from the marketplace. I never could get ahold of the seller to correct it. NewEgg ended up crediting me back for the order.

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Dan
Order Date : 11/9/2015

Rating + 1 No Tracking and slow

I received a tracking number for package being shipped DHL but It never supplied any information when it might arrive. It arrived over a week later by US mail not DHL. It in a unprotected envelope that could have easily been damage. If I had read the reviews on this vender before hand, I would have never placed my order. Normally I am very pleased with newegg.

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N/A
Order Date : 11/11/2015

Rating + 1 Worse Order in 10 years

It has been 8 days on a 3-5 day shipping. I have never had this problem with new egg. Do not use the marketplace if you can help it as New Egg does not control the shipping.

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Forester
Order Date : 10/14/2015

Rating + 5 Great Service!

This product was lost in the mail, in shipping. After notifying Newegg, who notified the supplier, Super Power Supply immediately followed up. They attempted to track the package, and when it could not be found, immediately offered a replacement or a refund. They stayed on top of the issue until it was resolved. Wonderful Service from a great staff!

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N/A
Order Date : 10/9/2015

Rating + 1 Really poor!

The antennas ordered were in stock and to be shipped 2nd day air. They weren't actually shipped for 7 days! Then took 3 days after that. When they did arrive the box had not been taped hardly at all the the antenna was hanging out of the box. I'm surprised the other antenna even stayed in the open box. I haven't tested the antennas, but won't be buying anything from this company again. Newegg needs to drop this company fast. Previous purchases from Newegg have been problem free.

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N/A
Order Date : 7/30/2015

Rating + 1 Customer service & product horrible

Power adapter almost caught fire after using this adapter a few times. I heard a recording that states they are not taking any calls right now after being told by newegg that I would have to contact them

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Lava
Order Date : 9/18/2015

Rating + 1 Worst online purchase to date

I didn't buy this product because I wanted it. I bought it because I need it. My cord is dying, it's a miracle I am currently forcing it to work but I feel completely ripped off and foolish for buying a replacement here. I have waited weeks for a cord that still hasn't come and that's a lot of stress knowing that my grades in school rely on a company that isn't doing their job to do their job. I already gave up and bought the cord I need from the official site-- clearly this company cares very little about customers as I see that I am not the first to not receive a product.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: No

    Please email the seller for instructions for an RMA or return. For faster return processing and support with your purchase email the manufacturer directly support@superpowersupply.com and reference your invoice number.

    Items may be returned for a full refund or exchange within 30 days after invoice.

    Most Super Power Supply(R) brand items also include a 1 year warranty period starting after payment is submitted. This warranty covers manufacturer defects causing the item to become nonfunctional in which case a replacement will be sent to the customer with a return label.

Return Instruction
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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