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ROE DOK Seller Profile 800-390-1119 Email This SellerEmail This Seller  See all products from ROE DOK See all products from ROE DOK

SELLER ACCOUNT DEACTIVATED: This seller is no longer affiliated with

ROE DOK Inc. offers a large variety of phone, phone Accessories, jewelry and more cheap high quality products. We strive to offer you the best shopping experience online with fast shipping and customer service.

Delivery Time

Note: This information is offered for refernce only,and has some declination fact.Shipping Time will be Country changed due to the Holiday,weather,local post,local natural disaster&Custom passing.

working days+weekends 3-7 8-11 12-14 15-19 20-26 30-up

United States Rate(Item arrived) 5.2% 50% 29.7% 10.4% 4.7% refund or resend

How to Track Your Package
We use different shipping method and normally it will take 5-15 business day, please follow below to track your package

(1) If your tracking number is"LN........",please visit the website below to track the information(this is EUB tracking number,we ship by this)

(2) If your tracking number is "*********CN“,please visit the website below to track the information

(3) If your tracking number is"*********DE", please visit the website below to track the information



Note:if you see the item location first time is in GERMANY ,it is normal,we cooperate with a germany logistics company

(4) Other shipping method is easy,please visit their official website to track the package

We always ship out packages as soon as possible, but please note there may be delays due to international customs and local postal offices. Charmjewel apologizes for any inconvience this may have caused but we are doing our best to provide you factory direct prices as soon as possible.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (29 Reviews ): Rating + 2
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 5 Reviews
Good Rating + 4 1 Reviews
Average Rating + 3 2 Reviews
Poor Rating + 2 2 Reviews
Very Poor Rating + 1 19 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Order Date : 1/2/2015

Rating + 1 poor/slow service

I have yet to recieve my order and I am not sure I will. After reading some other reviews, I am very worried I may be asking for a refund in the near future.

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Order Date : 9/29/2014



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Order Date : 9/30/2014

Rating + 1 poor

I still have yet to receive this item song with another I purchased. Im very disappointed.

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Order Date : 9/19/2014

Rating + 1 Shipping time

I ordered the item on 9/19, it was shipped on 9/24, and it has still not arrived. No useable tracking info was given.

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alpha geek
Order Date : 9/3/2014

Rating + 1 2870chip fake.real alfa 8187chip

ordered alfa 1000 mw 1 watt chip set 8187.. receved ralinlk..2870 chipset I knew this was not right mfg.conf. it was a fake from china tracking # Xiamen china looked with light 1 I got last week from the jungle blue pcb that used entire housing ..1 from newegg green pcb 1/2 inch wide 4 inchs long could fit in usb stick very disappointed !!!!!!!!

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Zachary Abrams
Order Date : 6/11/2014

Rating + 5

Is very appropriate
Seller Response:Thank you for your support, welcome to our shop next time.

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J Lawson
Order Date : 5/6/2014

Rating + 5 Bought Keyboard and Mouse

Items came in good packaging and in a good time, especially considering that the item was shipped from outside the US. Everything is in great shape and working order. I love the service and item I received.

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Order Date : 1/12/2014

Rating + 1 Didn't even last 6 months.

The mouse worked fine in the beginning and then the sensor stopped working a few times. Had to re-plug the mouse multiple times to get it working again. Then it finally died on me. Avoid this mouse if possible.

0 out of 1 people found this review helpful. Did you? Yes No

Order Date : 5/5/2014

Rating + 5 Good Service

I ordered the keyboard/mouse combo from this seller and recieved this in a few days with no issues.

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Order Date : 3/19/2014

Rating + 1 ;(

I still have not recieved what I order going on week # 3, this seller is terrible, telling everyone there was a delay somewhere this company really needs to take a look at it's Logistics.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 90 days
  • Restocking Fee: 15.00%

RMA Policy
    We offer only fine quality merchandise. If you are not completely satisfied, we will gladly accept returns within 30 days from receipt of merchandise. At your request, we will issue you a credit back to your account, or exchange the merchandise. By placing an order, you agree to the following return policies and Instructions.

    All returns must include the following or it will be rejected and returned back to you at your cost:
    • Product purchased from our Newegg Marketplace store ONLY
    • Original Condition, no physical damage (exclude damages sustained during transportation)
    • All accessories, manuals, warranty registration card, etc.
    • Original UPC/serial# intact on product and on retail package (Proof of Purchase)
    • Valid RMA number obtained from website or customer service for the correct product and order (follow below return instruction to apply RMA#)

    Additional Return Requirements and Policy:
    1. An RMA number must be requested within thirty (30) calendar days of the delivery date. Shipping charge is the cost of us sending the product to you and will not be refunded. No restocking fee will be applied on return for DOA/Defective and shipping damaged product. Shipment received with visible damages must be reported to us within seven (7) calendar days of the delivery date. In the event an item is sold with "free-shipping", we will refund the amount of sale.

    2. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.

    3. Customer is responsible for return shipping expenses unless otherwise explicitly states on the product. Replacements will be shipped at our expense.

    4. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation. Customer is responsible for any loss and damages in return shipping.

    5. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.

    6. Refund will be issued after our warehouse receives, inspects, and processes your return. We will refund back to your method of payment.
RMA instructions
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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