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Seller#: 0UHIQWIK4UKC3E275

27 Korea Monitors Seller Profile 503-7467666 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from 27 Korea Monitors See all products from 27 Korea Monitors

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[RMA INFO]
You must inform us before shipping back to us. Do Not Return Item to Newegg Address.
All returns prior to authorization request will be rejected and returned back to you at your cost.
Required tracking number for all return items.
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Thank you for visiting 27 Korea Monitors Store.
Since the first 27 KOREA MONITORS store opened over 10 years ago, 27 Korea Monitors has grown to South Korea’s largest retailer
and e-tailer of consumer electronics and various goods with remarkable price.
We have been jumping up to be a global Multi-brand Online Retailer.
Like our slogan 'You want? We have.', we are dedicated to provide the best sevice to our customers.
Primarily Shipped by FedEx, UPS and EMS and Wrapped the package really good.
Guarantee Great Quality and Low Price with Honesty.

Gladly accept any feedbacks.
Customer Sevice E-mail: Go to 'Seller Profile' - Click 'Email this seller' (Mon-Fri 9AM-6PM GMT+9)
Return for Refund & Replacement : Within 30days
Please contact us before request replacement RMA.

*IMPORTANT Shipping Information*
-Required actual receiver name, phone number (no accept PO BOX) - Monitors and other items by chosen Expedited Shipping.
-Unavailable shipping to APO/FPO address - Items shipped by seller (ship from overseas)

****Standard Shipping 5-15 WORKING DAYS ***
Type: Registered Mail with Tracking number
Carrier: Korea Post - USPS(or national postal service)
Caution: REQUIRED SIGNATURE OF RECIPIENT for Standard shipping by registered Mail(USPS)
KEEP YOUR INVOICE with tracking numbr. Visit www.usps.com to track your item. USPS keep your item for only about 3 weeks. after then it may return to sender for reason of UNCLAIMED item by addressee.

**Expedited Shipping 2-5 business days**
Carrier: FedEx / UPS
Required actual receiver name, phone number (no accept PO BOX)

*Shipping Time Frame*
All orders are subject to a 1-3 business days processing time prior to shipping.
-Standard Shipping 5-15 business days
-Expedited Shipping 2-5 business days
Once your order is shipped, your delivery date will depend on the shipping method, which is unrelated to the processing time.
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Any customer service and RMA inquiries are available via email taplanet.inc@gmail.com
Please contact us, taplanet.inc@gmail.com before request RMA or any return/refund process.
Please do not return the item to Newegg shipping address.

27 Korea Monitors Store offers only fine quality merchandise. If you are not completely satisfied, we will gladly accept returns within 30 days from receipt of merchandise. At your request, we will issue you a conditional credit back to your account, or resend the merchandise. Any customer service and RMA inquiries are available via email taplanet.inc@gmail.com Please contact us taplanet.inc@gmail.com before request RMA or any return/refund process. Attached some pictures or a video will be better to have us make out the problem and to solve it promptly.
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Please tap 'Return Policy' below for more details and instructions of RMA.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (29 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 23 Reviews
newegg
80%
Good Rating + 4 1 Reviews
newegg
3%
Average Rating + 3 0 Reviews
0%
Poor Rating + 2 1 Reviews
newegg
3%
Very Poor Rating + 1 4 Reviews
newegg
14%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
N/A
Order Date : 6/18/2014

Rating + 5 Very good

Excellent quality. Product was delivered from Korea in 1 day with a handwritten thank you attached. Can't recommend this company enough!

Did you find this review helpful? Yes No

Chris
Order Date : 6/15/2014

Rating + 5 Fast shipping and very nice

I love newegg because of the fast shipping and no hassle buying process. BUT I have never gotten a personal note from newegg. This seller left a nice personal note with some Korean writing on it. Nice touch.

Did you find this review helpful? Yes No

nick
Order Date : 5/3/2014

Rating + 5 excellent service

not only did i get an immediate response to my e-mail , i got my package from Korea to Philadelphia in 3 days!

Did you find this review helpful? Yes No

Vince
Order Date : 3/18/2014

Rating + 5 Great Products and Service

I bought an external battery charger for my Samsung Galaxy S4. Product came in when promised.

고맙습니다!

Did you find this review helpful? Yes No

leozbass
Order Date : 5/7/2014

Rating + 5 super fast shipping!

came within 48hours !

Did you find this review helpful? Yes No

Walter cossa
Order Date : 4/1/2014

Rating + 1 I did not received my item yet

Dear seller, I bought an item from you on April 2nd and so far on April 16 it never arrived. Is this normal? When should I receive it? Do you detail tracking information to provide?
Seller Response:Responded to Email.

Did you find this review helpful? Yes No

N/A
Order Date : 3/14/2014

Rating + 5 Excellent

Great service. Didn't take to long to get adaptor from Korea. Bought two times from this vendor and both times, great product, fast service good price. Don't be afraid to shop here

Did you find this review helpful? Yes No

braino
Order Date : 3/13/2014

Rating + 5 QX2710LED 4K monitor

Only issue was getting Nvidia proprietary drivers to run on linux.
tunrns out one must install the recommended driver using the DEFAULT desktop etc (don't change from UNITY to Cinnamon or MATE until AFTER the drivers are installed. The monitor did not implement the EDID whatever so the plug and play did not work, so this added confusion. google for 2560x1440 EDID and there are instructions. All in all it was worth the effort.

After that, its perfect

Did you find this review helpful? Yes No

aggro
Order Date : 3/13/2014

Rating + 5 Microsoft mouse

delivered on time and in great condition

Did you find this review helpful? Yes No

Replaces
Order Date : 2/27/2014

Rating + 4 Great

I would've given this 5 star at just how quick they shipped the product!
However... i may be wrong... but my assumption was that this company checks the product (in my case, the monitor) for pixels before sending them out. Maybe in this process... my one and only screw to attach the monitor to the base went missing.

I received the monitor without the screw and it is just sitting on the base wobbling sideways.
I have yet to find a screw that fits into the thread...
Seller Response:I apologize for your inconvenience.
Did you check the stand arm of monitor? Usually the screw places around the stand arm. Please check again and If you have any more concerns, questions, please feel free to contact us.
I'll be happy to assist in any way that I can.
Thank you and have a great day.

Best Regards,

Joy Hong
Customer Service, 27 Korea Monitors


Did you find this review helpful? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: Yes

RMA Policy
    By placing an order, you agree to the following policies:
    Your return must meet the following criteria or it will be rejected and returned back to you at your cost.
    Basic Criteria:

    All returns must include the following:
    1) Original Condition
    2) All accessories
    3) Manuals, warranty registration, etc.
    4) Return Merchandise Authorization (RMA) obtained from site or customer service for the correct product and not yet expired
    Basic Policy
    Check the Special Returns Policy below to see if it applies to your return. If not, then the following Basic Returns Policy applies:
    (1) Defective product should be reported within 14 days of delivery. An RMA number included Damaged/DOA/Defective shipments must be requested to taplanet.inc@gmail.com within (30) days of the delivery date. Items should be returned in their original product packaging. Shipping and handling fees are the costs of us sending the product to you and will not be refunded. In the event an item is sold with "free-shipping", we will refund the amount of sale deducted shipping cost.
    (2) 15% handling fees will be charged from the selling price and not refundable. All original return items will have to be packed and shipped back to our warehouse at buyer cost.
    (3) All returns with missing part (including, but not limited to, original manufacturer packing materials) will not be processed until all part is received. Return item may be subject to 20% or more restocking fee based on item condition.
    (4) Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and basic returns policy, the purchase price will be credited to the credit card used for the original purchase.
    (5) Refund will be issued after we receive, inspect, and process your return. Newegg will refund back to your method of payment.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on ‘Request RMA from Seller’ Button next to the order information.
    2. On ‘Compose Message’ Page, verify the order number you want to request return with, choose ‘RMA Inquiry’ from the drop down menu, provide the item# and the reason you want to return, and indicate the return is for replacement or refund before click ‘send message’ button.
    3. It will take our customer service 24–48 hours to respond to your inquiry. Upon the approval of your RMA request, you will be provided with Return Merchandise Authorization (RMA) number through e-mail. The e-mail contains RMA#, RMA details and important return instruction. Read the instruction carefully before you ship your return merchandise back to us.
    4. Please include all the original parts, accessories and menu/documentation included with your return. Any missing parts or accessories may result your return being rejected or your refund/replacement being delayed.
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