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Seller#: 0UHIQWIK4UKC3E275

27 Korea Monitors Seller Profile 503-7467666 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from 27 Korea Monitors See all products from 27 Korea Monitors

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[RMA INFO]
You must inform us before shipping back to us. Do Not Return Item to Newegg Address.
All returns prior to authorization request will be rejected and returned back to you at your cost.
Required tracking number for all return items.
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Thank you for visiting 27 Korea Monitors Store.
Since the first 27 KOREA MONITORS store opened over 10 years ago, 27 Korea Monitors has grown to South Korea’s largest retailer and e-tailer of consumer electronics and various goods with remarkable price. We have been jumping up to be a global Multi-brand Online Retailer. Like our slogan 'You want? We have.', we are dedicated to provide the best sevice to our customers. Primarily Shipped by FedEx, UPS and EMS and Wrapped the package really good. Guarantee Great Quality and Low Price with Honesty.
-Gladly accept any feedbacks.
Customer Sevice E-mail: Go to 'Seller Profile' - Click 'Email this seller' (Mon-Fri 9AM-6PM GMT+9)
Please contact us before request replacement RMA.
***IMPORTANT Shipping Information(Items Shipped by Seller)***
*Shipping Time Frame: All orders are subject to a 1-3 business days processing time prior to shipping. Once your order is shipped, your delivery date will depend on the shipping method, which is unrelated to the processing time.
*Expedited Shipping 2-5 business days
-Carrier: FedEx / UPS
-Required actual receiver name, phone number (no accept PO BOX) - Monitors and other items by chosen Expedited Shipping.
-Unavailable shipping to APO/FPO address - Items shipped by seller (ship from overseas)
*Standard Shipping 5-15 WORKING DAYS ***
-Type: Registered Mail with Tracking number
-Carrier: Korea Post - USPS(or national postal service)
-Caution: REQUIRED SIGNATURE OF RECIPIENT for Standard shipping by registered Mail(USPS)
-KEEP YOUR INVOICE with tracking numbr. Visit www.usps.com to track your item. USPS keep your item for only about 3 weeks. after then it may return to sender for reason of UNCLAIMED item by addressee.
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Any customer service and RMA inquiries are available via email taplanet.inc@gmail.com
Please contact us, taplanet.inc@gmail.com before request RMA or any return/refund process.
Please do not return the item to Newegg shipping address.

27 Korea Monitors Store offers only fine quality merchandise. If you are not completely satisfied, we will gladly accept returns within 30 days from receipt of merchandise. At your request, we will issue you a conditional credit back to your account, or resend the merchandise. Any customer service and RMA inquiries are available via email taplanet.inc@gmail.com Please contact us before request RMA or any return/refund process. Attached some pictures or a video will be better to have us make out the problem and to solve it promptly.
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Please tap 'Return Policy' below for more details and instructions of RMA.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (36 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 29 Reviews
newegg
80%
Good Rating + 4 1 Reviews
newegg
3%
Average Rating + 3 0 Reviews
0%
Poor Rating + 2 1 Reviews
newegg
3%
Very Poor Rating + 1 5 Reviews
newegg
14%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
N/A
Order Date : 10/26/2014

Rating + 5 Great seller

The seller was responsive to my emails when I raised my concerns. My order got delayed by a week but only because of USPS mistake. I would buy from them again.

Did you find this review helpful? Yes No

Ken
Order Date : 10/9/2014

Rating + 5 NANOBLIND Privacy Screen Filter Film for 19-inch LCD Monitor

Shipped very fast!

Did you find this review helpful? Yes No

Robspace1
Order Date : 10/3/2014

Rating + 5 Great Service!

The seller was great. They put this order on a fast track to me as they were out of stock, for a few days. It was delivered very fast! I got it today, and this Zalman mouse is fantastic. And, this seller did alot to make sure I got it fast. Need more people like this selling products. Very good job -Thank You

Did you find this review helpful? Yes No

Jason
Order Date : 9/29/2014

Rating + 5 Awesome product with fast shipping!

Awesome monitor at an amazing price. I don't understand how they can ship within 2-3 days to the US from S.Korea....but I like it!

Did you find this review helpful? Yes No

ISIAndy
Order Date : 9/18/2014

Rating + 5 Shipped amazingly FAST

Ordered on Thursday 9/18, showed up on my doorstep Monday 9/22 in Atlanta, GA. They beat another monitor I ordered that is coming from within the US!! Monitor worked as promised. No dead pixels. Great looking and very bright.

Did you find this review helpful? Yes No

N/A
Order Date : 9/15/2014

Rating + 5 Fast shipper

Ordered Monday - got the item on Wednesday.

Did you find this review helpful? Yes No

N/A
Order Date : 7/17/2014

Rating + 1 Stay away

I bought two 4K monitors from this seller and one had a flickering scanline. I request an exchange. They asked for video proof of the problem. I provided that and the list of steps I tried to fix the issue. They have not responded to that email nor my follow up email.
Seller Response:We've heard your problem went away after changing the refresh rate to 30Hz. We always try to solve the buyers problem first before sending RMA. Providing pictures or a video showing your problem will let us make out the problem and to solve it promptly.
Thank you.


0 out of 1 people found this review helpful. Did you? Yes No

N/A
Order Date : 6/18/2014

Rating + 5 Very good

Excellent quality. Product was delivered from Korea in 1 day with a handwritten thank you attached. Can't recommend this company enough!

Did you find this review helpful? Yes No

Chris
Order Date : 6/15/2014

Rating + 5 Fast shipping and very nice

I love newegg because of the fast shipping and no hassle buying process. BUT I have never gotten a personal note from newegg. This seller left a nice personal note with some Korean writing on it. Nice touch.

Did you find this review helpful? Yes No

nick
Order Date : 5/3/2014

Rating + 5 excellent service

not only did i get an immediate response to my e-mail , i got my package from Korea to Philadelphia in 3 days!

Did you find this review helpful? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: Yes

RMA Policy
    By placing an order, you agree to the following policies:
    Your return must meet the following criteria or it will be rejected and returned back to you at your cost.
    Basic Criteria:

    All returns must include the following:
    1) Original Condition
    2) All accessories
    3) Manuals, warranty registration, etc.
    4) Return Merchandise Authorization (RMA) obtained from site or customer service for the correct product and not yet expired
    Basic Policy
    Check the Special Returns Policy below to see if it applies to your return. If not, then the following Basic Returns Policy applies:
    (1) Defective product should be reported within 14 days of delivery. An RMA number included Damaged/DOA/Defective shipments must be requested to taplanet.inc@gmail.com within (30) days of the delivery date. Items should be returned in their original product packaging. Shipping and handling fees are the costs of us sending the product to you and will not be refunded. In the event an item is sold with "free-shipping", we will refund the amount of sale deducted shipping cost.
    (2) 15% handling fees will be charged from the selling price and not refundable. All original return items will have to be packed and shipped back to our warehouse at buyer cost.
    (3) All returns with missing part (including, but not limited to, original manufacturer packing materials) will not be processed until all part is received. Return item may be subject to 20% or more restocking fee based on item condition.
    (4) Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and basic returns policy, the purchase price will be credited to the credit card used for the original purchase.
    (5) Refund will be issued after we receive, inspect, and process your return. Newegg will refund back to your method of payment.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your back your RMA
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