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Seller#: 0UHIQWIK9IY0LW1B7

BTExpert Seller Profile 714-255-0995 Email This SellerEmail This Seller  See all products from BTExpert See all products from BTExpert

Btexpert is a distributor for one stop solution for General Home and power related products and accessories. As an industry leader we having years of experience offering high quality at affordable prices. We are specialized in Long Life, Quality Power Pack Battery, Adapters, other parts for portable devices including Notebook and Laptop Computers, MP3 Devices (like iPod), PDAs, etc.

We are closely working with recognized manufacturers and suppliers worldwide. Our core product lines include Replacement Lithium-ion and lithium-polymer Laptop Batteries, PDA Batteries, Laptop AC Adapters, RPTV lamps, Projector Lamps, Universal AC Adapters, GPS Receivers, Digital Camera Batteries, Airplane Adapters, DC-DC Plugs, Printer Power Supplies, MP3 Batteries, Two Way Radio Batteries for leading brands including Sony, Dell, IBM, Toshiba, Canon, Palm, Apple, Compaq, HP, Benq, Acer, NEC, Apple, Gericom, Asus, Samsung, Uniwill, Fujitsu, Gateway, Clevo.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (251 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 171 Reviews
Good Rating + 4 23 Reviews
Average Rating + 3 9 Reviews
Poor Rating + 2 6 Reviews
Very Poor Rating + 1 42 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Irene C.
Order Date : 10/14/2016

Rating + 5 Very Good.

I would buy from BTExpert again. The item was delivered by the time promised and came in appropriate packaging.

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mark g.
Order Date : 5/13/2016

Rating + 1 will never buy from newegg again because of this seller.

been over a month since I purchase product, have yet to receive it, worse experience I have had online shopping...
Seller Response:Tracking shows 9400115901239686971971 item was delivered to you already.
feel free to email or call us for any question
please revise the feedback

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J U.
Order Date : 5/24/2016

Rating + 1 Shipping is Slow!

Ordered the product 10 days ago, paid extra for "Expedited Shipping (3-5 days)" and still do not have the product.

This is the "expedited shipping" info:

LANSDALE, PA Thursday, June 02, 2016 1:02:00 PM Out for delivery
LANSDALE, PA Thursday, June 02, 2016 12:11:00 PM At U.S. Postal Service facility
LANSDALE, PA Thursday, June 02, 2016 5:27:00 AM In transit
Thursday, June 02, 2016 2:21:00 AM Shipment information sent to U.S. Postal Service
FEDEX SMARTPOST BREINIGSVILLE, PA Thursday, June 02, 2016 2:17:19 AM Departed FedEx location
FEDEX SMARTPOST ALLENTOWN, PA Wednesday, June 01, 2016 3:38:17 PM Arrived at FedEx location
GROVEPORT, OH Tuesday, May 31, 2016 10:19:28 AM In transit
GROVE CITY, OH Sunday, May 29, 2016 6:13:38 PM In transit
CRESTWOOD, MO Saturday, May 28, 2016 9:11:09 PM In transit
AMARILLO, TX Saturday, May 28, 2016 9:05:23 AM In transit
JOSEPH CITY, AZ Friday, May 27, 2016 7:04:49 PM In transit
FEDEX SMARTPOST LOS ANGELES, CA Friday, May 27, 2016 6:49:15 AM Departed FedEx location
FEDEX SMARTPOST LOS ANGELES, CA Thursday, May 26, 2016 10:29:12 PM Arrived at FedEx location
Tuesday, May 24, 2016 10:32:50 PM Shipment information sent to FedEx

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naveen b.
Order Date : 4/20/2016

Rating + 1 What had happened?

Ordered the item to come about a week after ordering. After being charged and given a tracking number for the item a couple days later, I was told the order was canceled and the money put back on my card. What was I tracking??

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Karen Y.
Order Date : 4/15/2016

Rating + 1 Find another supplier.

The last thing I ever buy from this store. The laptop won't boot with the new battery "fixes" they suggested didn't work. With a 15% restocking fee and cost to ship it back, I'll just have to take loss.

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Stephen J.
Order Date : 2/29/2016

Rating + 1 Wrong Battery Sent; Too Short.

I was sent the wrong battery. No refund was offered unless I returned the erroneous shipment at my expense. I returned it six weeks ago. Still no refund. The Battery for my Dell Laptop was ordered with the brand and model suggested on the website. When I received it, it was two inches too short.

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Order Date : 4/28/2016


AVOID THIS SELLER AT ALL COSTS. Sold me broken laptop battery, does not have an RMA # or label system, will not reply to my question when asked who will pay for return shipping. Read all this sellers reviews and do not buy from them. Many, many buyers all having same terrible experience. Just look at their reviews.

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Kraig B.
Order Date : 12/28/2015

Rating + 1 Severely dissapointed in BTExpert

TL;DR: Don't buy products from BTExpert unless you're willing to risk having to spend the money to ship the item back to them regardless of whether or not you work on an RMA within the 30 day return policy. Also, they could use someone who at least attempts to put forth effort into grammar when responding to customer's RMA inquiries.

I decided to purchase a battery for my MSI GX660R Gaming laptop from BTExpert only to find that the battery either was bad, or incompatible with my laptop even though they list compatibility with my exact model of laptop. That in and of itself does not necessarily warrant a 1 start rating but you'll see where it begins to deserve the 1 star rating.

I contacted the vendor through Newegg's RMA inquiry system and receive a copy/pasted response recommending things I should try first which is fine. So, I go through and follow all of the directions from making sure my laptop firmware is up to date, that the battery is properly seated, hibernation/sleep mode disabled, and that I try to calibrate the battery by letting it drain and charge to full. The battery doesn't seem to hold a charge at all because it shows 100% charge and then literally after 10-20 seconds the laptop goes to critical battery and then shuts off. Now I've been in the IT industry for over 10 years and building my own systems for over 20 years (since middle school) so I know when something isn't right. Now here's where the 1 star is deserved for the company.

I contacted them again and this was well within 30 days of purchase and after giving the due diligence of following their recommendations they refuse to provide reimbursement or provide a pre-paid shipping label to ship the battery back to them. So I buy a battery for $32 that doesn't work, and then they expect the customer even though it's reported the "NEW" product is not working expect them to spend $17 to ship the defective item back to them. That is what I consider to be robbery.

Another thing that contributes to their 1 star is their complete lack of professionalism. When I asked them to provide me a return shipping label, here was the exact word for word response I got from them and if I could include a screenshot to prove this wording trust me I would.


we donot have labels

for return or replacement please send unit back

Thank you

Notice the grammatical errors and lack of a professional signature? Then when I responded to them again asking how they intend to reimburse me for the shipping costs, instead of responding to me to inform me of the bad news that they're expecting me to cover all of the costs, they just ignore it entirely until I end up shipping the item back to them and asking for a full refund. I still got no further response from them until they received the shipment and tested the product. They state nothing is wrong with the battery and blamed my laptop asking me, and I quote, "is the laptop on your computer working properly". I'm not sure what they mean by is my laptop "on my computer" working properly, but I'm going to guess they're asking me if I'm sure the laptop is not the problem. Fortunately due to my Newegg premier account Newegg was able to come through for me on the shipping costs. So major kudos to Newegg for standing by their customers.

To answer this question I had already immediately while I was shipping this battery back to them purchased a replacement battery for the laptop from a competitor company off another site and that battery works flawlessly on the laptop, so I am positive it's not a problem with my laptop and it just seems to be an issue probably of compatibility and lack of proper QA testing on the full range of laptops that battery is supposed to be compatible with.

I felt like this company was so shady in the way they handled lack of paid return shipping and their poor grammatical responses that I felt the need to take extra precautions. What I mean by that is I took multi angled pictures of the product to prove there was no "customer damage", a picture of the note I taped to the battery specifying in large font that I would like a refund, and waited to write this review until I have in writing from both Newegg and BTExpert that I was getting my refund for the product purchased so they couldn't claim I did something and try to refuse the refund.

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Order Date : 12/19/2015

Rating + 1 defective part -- I have to pay to return

They shipped me a defective part. They make me pay for shipping to return and only allow 7 days to return. This was a christmas present. Scumbags

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Order Date : 11/11/2015

Rating + 1 Awful

The battery worked, but I needed to return it for personal reasons. They didn't get back to me within the return period - so I got ripped.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

    • Any item can be returned for replacement or credit with in 30 days from the date of purchase.

    • For returns or replacement, Item must be received in original condition along with documentation, manuals, and accessories, and free from any physical damage.

    • Shipping and Handling are non refundable.

    • Customer is responsible for RMA Shipping.

    • Return for credit must be made within 30 days with a 15% restocking fees.

    * PC parts is not Liable for any loss or damage.

    * Out of Warranty Item will be refused back to sender.

Return Instruction
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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