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Seller#: 0UHIQWIK9IY0LW1B7

BTExpert Seller Profile 714-255-0995 Email This SellerEmail This Seller  See all products from BTExpert See all products from BTExpert

Btexpert is a distributor for one stop solution for General Home and power related products and accessories. As an industry leader we having years of experience offering high quality at affordable prices. We are specialized in Long Life, Quality Power Pack Battery, Adapters, other parts for portable devices including Notebook and Laptop Computers, MP3 Devices (like iPod), PDAs, etc.

We are closely working with recognized manufacturers and suppliers worldwide. Our core product lines include Replacement Lithium-ion and lithium-polymer Laptop Batteries, PDA Batteries, Laptop AC Adapters, RPTV lamps, Projector Lamps, Universal AC Adapters, GPS Receivers, Digital Camera Batteries, Airplane Adapters, DC-DC Plugs, Printer Power Supplies, MP3 Batteries, Two Way Radio Batteries for leading brands including Sony, Dell, IBM, Toshiba, Canon, Palm, Apple, Compaq, HP, Benq, Acer, NEC, Apple, Gericom, Asus, Samsung, Uniwill, Fujitsu, Gateway, Clevo.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (15 Reviews ): Rating + 3
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 9 Reviews
newegg
60%
Good Rating + 4 0 Reviews
0%
Average Rating + 3 0 Reviews
0%
Poor Rating + 2 0 Reviews
0%
Very Poor Rating + 1 6 Reviews
newegg
40%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
N/A
Order Date : 8/11/2014

Rating + 5 Great Service

I had a problem getting the battery to work with my Latitude E6420, but upon their suggestion to upgrade my BIOS, it works like a charm.

Did you find this review helpful? Yes No

N/A
Order Date : 7/21/2014

Rating + 5 worked great

Received the adapter timely and was just what I needed.

Did you find this review helpful? Yes No

DisgustedW/BTExpert
Order Date : 7/14/2014

Rating + 1 Do NOT buy from them.

I'd give them 0 eggs if I could. They will not send you what you order, even after two tries. Avoid them like Ebola.

Did you find this review helpful? Yes No

whatcomesaround.....
Order Date : 8/1/2014

Rating + 1 Bad Customer Service!

Will not buy from this seller again or Newegg for that matter. I received the wrong battery and seller said I have to pay return shipping for something that was not my fault. Told Newegg about it and no help! They want me to take pictures send a tun of info. name rank and serial number! REALLY!

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Jacob K
Order Date : 7/14/2014

Rating + 5 Trustworthy seller!

So I made the mistake of not knowing there were 2 version of laptop power adapters for my Lenovo.

This company was super pro-active and called me to make sure that I was getting the right thing. As I accidentally ordered the wrong one they refunded me and I'm good to go!

To be fair, this just happened moments ago and I have not seen the paper trail to confirm the refund yet but I have no doubt that will be smooth sailing.

Anyway, I would most certainly order from these folks again!
I'll be extra careful next time however.

0 out of 1 people found this review helpful. Did you? Yes No

asp
Order Date : 6/19/2014

Rating + 1 Almost a month and no product

Reviewed other posts, thought I would give them a chance given some positive responses. Ordered battery on 6/19 and no battery. Have requested updates but no response. Have had no issues with Newegg direct so will be very cautions of market place purchases.

1 out of 1 people found this review helpful. Did you? Yes No

bob
Order Date : 4/21/2014

Rating + 1 DO NOT ORDER FROM THIS RESELLER!!!

Very dissatisfied with this reseller. I ordered a MacBook Pro A1321 battery, but they shipped a A1275. I called Newegg first, and was given the number for the reseller, and told that if I have any issues to call back to Newegg. I called the reseller and spent too much time on the phone explaining that they shipped the wrong part, and was finally asked for my contact info, and they would get back to me. Two days later with no returned call from the reseller I called Newegg and they were very helpful in getting the ball rolling. I got a call from the reseller, and had to go through the same long explanation of how they sent me the wrong part. The person there told me that they would ship the new battery and I should have it the next day. So, a few days go by, and I get an email from the reseller asking me to ship the first battery back, then they would ship the correct one. I'M STILL WAITING..

2 out of 2 people found this review helpful. Did you? Yes No

Jimmy
Order Date : 2/27/2014

Rating + 5 Handle a delievery issue

When I did not recieve my item, BTExpert... Had another one to me with in days. Thank you BTExpert for the Excellent Customer Service. Hassle Free!

0 out of 1 people found this review helpful. Did you? Yes No

Mr. D.
Order Date : 2/17/2014

Rating + 1 Never received item...

... instead, I got about 5 emails confirming the order, then 3 or so emails telling me of an RMA. I had to call Newegg to find out what the heck was going on. They could only *guess* that either the item was damaged in shipping or the 3rd party vendor ran out of said item. What the what? Why was I never told any of this via the 8 emails I got? Why would a replacement not AUTOMATICALLY be sent? Why did Newegg have to *guess* what was going on? I gave up - will never use Newegg again. I paid $10 more for the same thing on a website that rhymes with smamazon - but at least I got the darn thing! I even got it a day earlier than I was supposed to. Horrible experience all the way around.

3 out of 4 people found this review helpful. Did you? Yes No

N/A
Order Date : 2/4/2014

Rating + 5 professional, courteous, flexible

I bought a replacement battery from this company, ended up showing up a day earlier than promised. I thought I had an issue with my battery newly acquired battery, so he let me drive up to his warehouse with my laptop and swap out batteries and found one that worked. Eventually, it was determined that I had a bad motherboard in my laptop and that his batteries functioned completely normal. They didn't have a replacement laptop for me at the store I bought it from, so I had to get a whole different brand name. He let me return the battery with no hassle. Even though he didn't get a sale from me this time, he definitely has my business anytime I need electronics in the future. You can't put a price on excellent customer service.

0 out of 1 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    • Any item can be returned for replacement or credit with in 30 days from the date of purchase.

    • For returns or replacement, Item must be received in original condition along with documentation, manuals, and accessories, and free from any physical damage.

    • Shipping and Handling are non refundable.

    • Customer is responsible for RMA Shipping.

    • Return for credit must be made within 30 days with a 15% restocking fees.

    * PC parts is not Liable for any loss or damage.

    * Out of Warranty Item will be refused back to sender.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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