Skip to: | | - A great place to buy computers, computer parts, electronics, software, accessories, and DVDs online. With great prices, fast shipping, and top-rated customer service - once you know, you Newegg.

If you are reading this message, Please click this link to reload this page.(Do not use your browser's "Refresh" button). Please email us if you're running the latest version of your browser and you still see this message. - Computer Parts, Laptops, Electronics, HDTVs, Digital Cameras and More!

Home > 
Review Center > 

Laptop Experience Seller Profile 813-253-3334 Email This SellerEmail This Seller  See all products from Laptop Experience See all products from Laptop Experience

Laptop Experience is a Microsoft Authorized Refurbisher that is dedicated to protecting the environment by eliminating any business process that is harmful to the earth. We are positioned on maximizing IT Asset Disposition for companies with a focus on protecting the earth by avoiding the unethical disposal of computers into landfills, oceans, lakes, and rivers.

We are only 1 of 25 Microsoft Authorized Refurbishers in the U.S., which means each and every computer we ship to you will include a genuine copy of Windows with a brand new refurbished COA!

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (158 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 106 Reviews
Good Rating + 4 23 Reviews
Average Rating + 3 8 Reviews
Poor Rating + 2 6 Reviews
Very Poor Rating + 1 15 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

Filter Results     apply changes
Reviewer Seller Review
Order Date : 10/28/2016

Rating + 3 Do the job right the first time

I purchased a refurbished HP laptop which had a bad connection at the charge port (either the fitting at the end of the cable or the port in the laptop itself were bad) and also a battery which lasts for literally 30 minutes.

The company was willing to accept the product back for repair/replacement at their cost, so they get 3 stars for that. But what a hassle. Refurbish the product correctly the first time! There is no way these problems were missed in your shop as they were apparent within minutes of opening the box.

Did you find this review helpful? Yes No

Matthew M.
Order Date : 5/14/2016

Rating + 5 Great Customer Service!

I had a question about the laptop after I had it a few days, and I emailed them.

Laptop Experience emailed me back quickly, with exactly the answer I needed.

I'm very happy with the laptop, and the help.

Did you find this review helpful? Yes No

Linda J.
Order Date : 2/19/2016

Rating + 5 Excellent Service

I love their philosophy: take older laptops and revamp them, rather than add to our landfills. I did contact the seller and they were quick to reply and give me advice.

Did you find this review helpful? Yes No

Jose R.
Order Date : 12/1/2015

Rating + 4 Good Effort by the seller, great bargain for those with the knowhow.

The sellers were helpful and responsive. The first T410 they sent was shutting off intermitently; I had to send it back to them. A couple weeks later, a different one arrived and performed as advertised. I then upgraded the OS to windows 10 - 32 bit, then downloaded the 64 bit ISO, burned the DVD, did a clean install, and upgraded the memory to 8gb. The machine is screaming along now. If you know what you are doing, this is a great value. If you don't maybe get something more 'turnkey'.

Did you find this review helpful? Yes No

Order Date : 10/31/2014

Rating + 1 I would give it 0 eggs if I could

These People are absolutely HORRID I bought a tablet from them for Christmas and they sent me a broken one. After sending it in for repairs TWICE and getting it back in the same state as before I sent it was the last straw for me. I called Laptop Experience to ask for a refund and was told ''no'' I asked to speak to a manager and was STRAIGHT UP TOLD ''no'' DO NOT BUY FROM LAPTOP EXPERIENCE!! I Am out 130$ and you will regret it!!
Seller Response:We apologize. We have always and will always provide excellent customer service. We helped buyer numerous times. Lenovo K1 tablet was purchased on 10/31/14 and included a 30 day warranty. On 1/4/15 buyer stated tablet had charging issue. We helped replace the tablet. On 3/7/15 buyer had a screen issue with the tablet and we replaced the screen. Although there were no issues with the tablet, on 5/5/15 buyer wanted a refund. We apologize but there are no refunds 6 months after purchase date. Thank you for your understanding.

0 out of 1 people found this review helpful. Did you? Yes No

Order Date : 3/8/2015

Rating + 4 Pretty good machine

I purchased this for just over $200 with 2gb of memory and a 160gb hd. I ordered some 1600 memory which should have been backwards compatible, but wound up returning it, in lieu of some 1066 of 2 x 4gb to the max for this machine of 8gb. This helps the speed quite a bit. I also cloned the 160gb onto a 500gb ryhmes with getsome SSD. Works perfectly EVO 850, and is as fast as 'modern' machines. Only complaints are the screen is only 1280 x 800 and 14", but I use it for CAD 3D modeling and it is a great machine with the included Win7 x64 OS. I am even typing this review on the machine. The order arrived quickly and included the PS and cord, but the battery is very weak. It does not last 10 minutes unplugged, so a new battery will be in order. I am very satisfied with my purchase and with only a little upgrade have a very capable machine.

0 out of 1 people found this review helpful. Did you? Yes No

M. Jung
Order Date : 4/14/2015

Rating + 5 Great success with Laptop Experience

My company purchased (32) refurbed Dell D531's and D630's from this vendor and they were all in great shape. The units shipped as described and were in above average to great condition.

After we purchased our initial (13) D531's last year, we were really happy with them and wanted some more cheap laptops with Win7Pro. I bought some from a different seller on Newegg and had to send them back for full refund due to the condition of the D630's and incorrect OS installed from the description.

I looked up my initial order with Laptop Experience and ordered (19) D630's from them instead. They were slightly more expensive but units were great (as described earlier) and I would buy more if we end up needing them.

1 out of 2 people found this review helpful. Did you? Yes No

Order Date : 10/16/2014

Rating + 5 excellent service

Came exactly as described and on time.

0 out of 1 people found this review helpful. Did you? Yes No

Order Date : 3/13/2015

Rating + 5 Prompt shipping, nice item

Item was as advertised. The packed a new, sealed, power adapter (OEM Lenovo) wih it. Battery life is great!

0 out of 1 people found this review helpful. Did you? Yes No

Order Date : 12/1/2014

Rating + 3 Update

The re-conditioned Lenovo tablet would not re-charge after the initial charging. I requested a return from NewEgg. There was a disconnect between NewEgg and Laptop Experience because over the following 3 weeks I called NewEgg twice and still no RMA.
I came across the original shipping confirmation email from Laptop Experience and replied to that. Next day response from Laptop Experience - RMA no problem, phone support was great. NewEgg could learn from these guys. I would purchase from Laptop Experience again.

0 out of 1 people found this review helpful. Did you? Yes No

Filter Results     apply changes
Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 60 days
  • Restocking Fee: 5.00%

    We offer a full refund within 30 days. Please mail the item back to us and we will send a full refund. Returns and exchanges of merchandise must take place within 60 days of receipt of products. All products to be returned must be in original condition, including packaging, software, documentation, and accessories.

Return Instruction
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
If the Adobe Reader does not appear when you click on a link for a PDF file, you can download Adobe Reader from the Adobe web site.