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Seller#: 0UHIQWIKC9RJS4ED9

Laptop Experience Seller Profile 813-253-3334 Email This SellerEmail This Seller  See all products from Laptop Experience See all products from Laptop Experience

Laptop Experience is a Microsoft Authorized Refurbisher that is dedicated to protecting the environment by eliminating any business process that is harmful to the earth. We are positioned on maximizing IT Asset Disposition for companies with a focus on protecting the earth by avoiding the unethical disposal of computers into landfills, oceans, lakes, and rivers.

We are only 1 of 25 Microsoft Authorized Refurbishers in the U.S., which means each and every computer we ship to you will include a genuine copy of Windows with a brand new refurbished COA!

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (120 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 79 Reviews
newegg
66%
Good Rating + 4 16 Reviews
newegg
13%
Average Rating + 3 5 Reviews
newegg
4%
Poor Rating + 2 5 Reviews
newegg
4%
Very Poor Rating + 1 15 Reviews
newegg
13%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Puzzle
Order Date : 10/31/2014

Rating + 1 I would give it 0 eggs if I could

These People are absolutely HORRID I bought a tablet from them for Christmas and they sent me a broken one. After sending it in for repairs TWICE and getting it back in the same state as before I sent it was the last straw for me. I called Laptop Experience to ask for a refund and was told ''no'' I asked to speak to a manager and was STRAIGHT UP TOLD ''no'' DO NOT BUY FROM LAPTOP EXPERIENCE!! I Am out 130$ and you will regret it!!
Seller Response:We apologize. We have always and will always provide excellent customer service. We helped buyer numerous times. Lenovo K1 tablet was purchased on 10/31/14 and included a 30 day warranty. On 1/4/15 buyer stated tablet had charging issue. We helped replace the tablet. On 3/7/15 buyer had a screen issue with the tablet and we replaced the screen. Although there were no issues with the tablet, on 5/5/15 buyer wanted a refund. We apologize but there are no refunds 6 months after purchase date. Thank you for your understanding.

0 out of 1 people found this review helpful. Did you? Yes No

vondeliusc
Order Date : 3/8/2015

Rating + 4 Pretty good machine

I purchased this for just over $200 with 2gb of memory and a 160gb hd. I ordered some 1600 memory which should have been backwards compatible, but wound up returning it, in lieu of some 1066 of 2 x 4gb to the max for this machine of 8gb. This helps the speed quite a bit. I also cloned the 160gb onto a 500gb ryhmes with getsome SSD. Works perfectly EVO 850, and is as fast as 'modern' machines. Only complaints are the screen is only 1280 x 800 and 14", but I use it for CAD 3D modeling and it is a great machine with the included Win7 x64 OS. I am even typing this review on the machine. The order arrived quickly and included the PS and cord, but the battery is very weak. It does not last 10 minutes unplugged, so a new battery will be in order. I am very satisfied with my purchase and with only a little upgrade have a very capable machine.

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M. Jung
Order Date : 4/14/2015

Rating + 5 Great success with Laptop Experience

My company purchased (32) refurbed Dell D531's and D630's from this vendor and they were all in great shape. The units shipped as described and were in above average to great condition.

After we purchased our initial (13) D531's last year, we were really happy with them and wanted some more cheap laptops with Win7Pro. I bought some from a different seller on Newegg and had to send them back for full refund due to the condition of the D630's and incorrect OS installed from the description.

I looked up my initial order with Laptop Experience and ordered (19) D630's from them instead. They were slightly more expensive but units were great (as described earlier) and I would buy more if we end up needing them.

1 out of 1 people found this review helpful. Did you? Yes No

baab
Order Date : 10/16/2014

Rating + 5 excellent service

Came exactly as described and on time.

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WD0FIA
Order Date : 3/13/2015

Rating + 5 Prompt shipping, nice item

Item was as advertised. The packed a new, sealed, power adapter (OEM Lenovo) wih it. Battery life is great!

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TomG
Order Date : 12/1/2014

Rating + 3 Update

The re-conditioned Lenovo tablet would not re-charge after the initial charging. I requested a return from NewEgg. There was a disconnect between NewEgg and Laptop Experience because over the following 3 weeks I called NewEgg twice and still no RMA.
I came across the original shipping confirmation email from Laptop Experience and replied to that. Next day response from Laptop Experience - RMA no problem, phone support was great. NewEgg could learn from these guys. I would purchase from Laptop Experience again.

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bobby5832708
Order Date : 1/7/2015

Rating + 5 Highly Recommend This Seller

There's not much to say -- and that's a GOOD thing! The refurb Lenovo T410 arrived looking essentially like new and was preloaded with a new copy of Windows 7, just like a brand new computer would be, and works perfectly.

It still works and looks like new 6 weeks later. I am very happy with my purchase and would recommend Laptop Experience to others.

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scorpio1064
Order Date : 1/8/2015

Rating + 5 Laptop Experience

As described... Booted up with no issues and performs great... Packaged well... Overall great experience... Would buy from again!

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Jumpin'
Order Date : 12/1/2014

Rating + 5 Nice Little Computer

Got this for one of my friend's kids for Christmas, and it was a swell deal. Nice laptop for the price.

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TomG
Order Date : 12/1/2014

Rating + 1 Lenovo tablet

The refurbished Lenovo tablet I received would not re-charge using the 120V AC adaptor provided and is completely dead. Expensive e-waste. I requested a refund 3 weeks after purchase and again 10 days later but there has been no response.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 60 days
  • Restocking Fee: 5.00%

RMA Policy
    We offer a full refund within 30 days. Please mail the item back to us and we will send a full refund. Returns and exchanges of merchandise must take place within 60 days of receipt of products. All products to be returned must be in original condition, including packaging, software, documentation, and accessories.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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