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Seller#: 0UHIQWIKKF2HJJF0F

Akust Seller Profile 800-390-1119 Email This SellerEmail This Seller  See all products from Akust See all products from Akust

Global seller enrolled in Newegg Return Service. Newegg will be responsible for processing RMA and general customer service.

Akust is a professional manufacturer of Memory Module RamSink, SSD Enclosure, USB Flash Drive Housing, Water Cooling System, Noise Absorption Solution and Wire / Cable, since the Year-2000.

Akust is always striving to ensure the latest cutting edge technology for world-wide clients. Akust creates and designs a wide variety of Memory Module RamSink by OEM / ODM for the new trend design and cost saving product proposal. Akust has highly qualified design engineers work tirelessly to ensure the best possible solution in meeting the demands of an ever growing technology market. In addition, Akust Research & Development team takes pride in the ability to meet world-wide customers' needs, with state of the art technology for the present, and powerful new products for all customers future needs.

Please feel free to send us further information of your requests. Furthermore, Akust is also sincerely inviting the world-wide Agents and Distributors to represent Akust retail / channel products. Akust is confident the present success in the technological market will bring many benefits and success to your company. It will be pleasure to hearing your interests and further discussion can be carried out by sending us an e-mail.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (112 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 76 Reviews
newegg
68%
Good Rating + 4 16 Reviews
newegg
14%
Average Rating + 3 8 Reviews
newegg
7%
Poor Rating + 2 2 Reviews
newegg
2%
Very Poor Rating + 1 10 Reviews
newegg
9%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Gilbert L.
Order Date : 4/6/2016

Rating + 1 Not Good.

I bought this water cooler from a vendor from Newegg. In March it was 6 months old, then it went bad I apply 2x for a RMA but had no returned email. Thereafter I called Newegg and they said that there are forwarding an email to there seller. After three days I call Newgg again and they then told me that they sold the water cooler without a warrant, in short I lost $129.00. This was a big surprise to because in the past they always satisfied me, but not this time. Beware what you buy from Newegg, they have change there customer satisfaction policy.

1 out of 1 people found this review helpful. Did you? Yes No

Sidharth C.
Order Date : 12/16/2015

Rating + 5 Very Good

The product was delivered in 7 working days which is pretty fast. The package was well protected in the shipment. I had no problems.

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Anonymous
Order Date : 10/2/2015

Rating + 1

I never received item!!!

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Lee
Order Date : 9/11/2015

Rating + 1 Akust Watercooler

Very bad customer service on Akust part. I bought an Akust Watercooler for my new computer build. I installed it per the instruction and when I powered on my computer it would not work. I sent the product back to New Egg and come to find out Akust would not take it back for a refund or exchange because I lost the box for the item. I e-mailed Akust over 3 days ago and haven't heard back from them yet. Not happy at all with Akust. I had to go buy another watercooler for my computer. Bad, bad customer service from Akust.

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Joe
Order Date : 8/29/2015

Rating + 5 Exactly as Expected

I ordered a set of anti-vibration rubber fan screws from Akust, as well as some case hardware from Newegg. The Akust product arrived first. Service was obviously good (undamaged products, timely shipping), and I'll review the mounting screws on its page.

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generalspace
Order Date : 6/28/2015

Rating + 4 akust cooler

well its a good kit for the money. Be smart and use your head. info book is small and short .
The one short coming to the kit is the wire to the fans for speed control is short. I have a whisper(NZXT) case its 22inch long. I had fine a way around it being to short. LONG STORY I got it . I would buy it again. mind you only been running 2 days.

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Boris I.
Order Date : 4/20/2015

Rating + 4 no problems

heed the delivery time warnings on products. otherwise, no-nonsense packaging, and items as advertised.

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B
Order Date : 4/1/2015

Rating + 5 Akdust covers

fast delivery

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BDKDozer
Order Date : 1/16/2015

Rating + 1 Not for VRAM USE!

Bought these to use on a XFX R9 290X That I water Blocked with the NXZT Kraken G10 and Corsair H75. Since the VRAM sits around the GPU and the G10 plate has the fan in back I wanted a little more cooling. I got these do to height clearance need under the G10 plate. They aren't milled level and the Heat tape is worthless. I cleaned VRAM Twice, a loud to set for 24 hours, installed and they all started falling off once I set the CPU up right and luckily they didn't cause a short to MOB. Next set is to find better tape and / or put stock cooler back on it. All these and waited for 3 weeks to arrive and got not ship notice until I inquired on where and when.

2 out of 2 people found this review helpful. Did you? Yes No

macdogdaddy
Order Date : 1/1/2015

Rating + 5 No Problems

Got a USPS tracking # next day. Item showed as being in USPS facility in L.A. where it sat in customs for 7 days and then was delivered as normal. Item was of good quality and exactly as described.

1 out of 1 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 90 days
  • Restocking Fee: 15.00%

    We offer only fine quality merchandise. If you are not completely satisfied, we will gladly accept returns within 30 days from receipt of merchandise. At your request, we will issue you a credit back to your account, or exchange the merchandise. By placing an order, you agree to the following return policies and Instructions.

    All returns must include the following or it will be rejected and returned back to you at your cost:
    • Product purchased from our Newegg Marketplace store ONLY
    • Original Condition, no physical damage (exclude damages sustained during transportation)
    • All accessories, manuals, warranty registration card, etc.
    • Original UPC/serial# intact on product and on retail package (Proof of Purchase)
    • Valid RMA number obtained from website or customer service for the correct product and order (follow below return instruction to apply RMA#)

    Additional Return Requirements and Policy:
    1. An RMA number must be requested within thirty (30) calendar days of the delivery date. Shipping charge is the cost of us sending the product to you and will not be refunded. No restocking fee will be applied on return for DOA/Defective and shipping damaged product. Shipment received with visible damages must be reported to us within seven (7) calendar days of the delivery date. In the event an item is sold with "free-shipping", we will refund the amount of sale.

    2. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.

    3. Customer is responsible for return shipping expenses unless otherwise explicitly states on the product. Replacements will be shipped at our expense.

    4. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation. Customer is responsible for any loss and damages in return shipping.

    5. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.

    6. Refund will be issued after our warehouse receives, inspects, and processes your return. We will refund back to your method of payment.

Return Instruction
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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