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Seller#: 0UHIQWIKKF2HHM792

Notebook Avenue Seller Profile 714-549-0700EXT7145 Email This SellerEmail This Seller  See all products from Notebook Avenue See all products from Notebook Avenue

Who we are

Located in beautiful Southern California, Notebook Avenue specializes in laptops, laptop parts and peripherals. Our customers trust our experience! Notebook Avenue aims to be recognized as a trusted solution provider in mobile computing market with an excellent track record of providing great customer service.

Returns & Warranty

Items purchased from Notebook Avenue are backed by our 30 day warranty. For more information, please visit our Returns and Warranty section.

Important Note to International Buyers:

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (11 Reviews ): Rating + 3
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 5 Reviews
newegg
46%
Good Rating + 4 1 Reviews
newegg
9%
Average Rating + 3 0 Reviews
0%
Poor Rating + 2 1 Reviews
newegg
9%
Very Poor Rating + 1 4 Reviews
newegg
36%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
N/A
Order Date : 1/31/2014

Rating + 5 Dell Latitude

Excellent refubished item. Work great. Recommend this seller for future purchase.

1 out of 1 people found this review helpful. Did you? Yes No

Arthur Fisher
Order Date : 2/20/2014

Rating + 1 Would not recommend

Does not ship the advertised product, a laptop with a 1080p screen, instead ships with a 1366x768 screen, far inferior to the one advertised. It shipped with an unactivated copy of Windows. When I go to get the activation code from under the battery, it's for the wrong version. Takes his time responding and drags out response times to bring you out of your return timeframe. Unwilling to ship correct product from the start, insisted that the issue was Windows and I should reinstall. I try to reinstall, but the recovery partition doesn't work. Takes over a week to ship a new hard drive, it still doesn't work, and won't respond until he received the original hard drive back. Would not allow me to RMA the product. Overall, an eye-opening experience as to the kind of people Newegg allows to sell on their website. Will be wary of Newegg purchases in the future.

1 out of 2 people found this review helpful. Did you? Yes No

Battery GUY
Order Date : 7/10/2014

Rating + 5 Happy Camper

Works like OEM, honored price change and also great customer service

Did you find this review helpful? Yes No

N/A
Order Date : 2/16/2014

Rating + 5 Great seller

Notebook Avenue was great to work with. The laptop arrived really fast, and it was packaged very securely.

Did you find this review helpful? Yes No

N/A
Order Date : 4/4/2014

Rating + 1 Item sucks

I sent the item back to be replaced and they sent it back without replacing it, there were scratches all over the item, there are pieces missing and the computer stopped working the next day I opened it.

Did you find this review helpful? Yes No

APM
Order Date : 1/16/2014

Rating + 5 Great Customer Service

Received the laptop earlier than expected.

Operating system was 32b. Called Notebook Avenue, and they worked with me to obtain a 64b version of Windows 7. New OS arrived on disc within a week.

Their customer service did not have to provide me with the 64b OS, as the order did not specifically state, but they took it upon themselves to correct an oversight on my behalf when ordering.

2 out of 2 people found this review helpful. Did you? Yes No

Urban Turban
Order Date : 2/25/2014

Rating + 5 All as advertised. Speedy delivery. Thanks!!

ordered ground shipping, got it next day, so far works amazing.

2 out of 2 people found this review helpful. Did you? Yes No

Bigbend49
Order Date : 2/11/2014

Rating + 1 Ran for five minutes.

Got windows 7 started. I shut it down for the first time and it never came back up. Can't make a recovery disk. Kind of a bummer.

0 out of 1 people found this review helpful. Did you? Yes No

Ambiguous
Order Date : 1/23/2014

Rating + 2 Could go either way...

Shipped fast, but windows 7 professional was not a legit copy. They offered for me to RMA the laptop, but I am a grad student and can't afford to not have a computer for 3 weeks or more. Reinstalled home premium (the sticker under the batt said that) and it activated fine and does everything I need. Computer runs well, but refurbished seagate momentus failed almost immediately (as seagate's usually do). I got an upgrade from seagate for free. Now I just need the seller to get me the previous owner's info so I can activate the 6 month warranty from Dell. If they get me this, I will change my review to 5 stars but they haven't emailed me back yet (3 business days later).

2 out of 2 people found this review helpful. Did you? Yes No

Derek F
Order Date : 2/7/2014

Rating + 4 Good Value

Seller shipped laptop with an inferior Hard Drive but responded quickly and replaced mistake within 3 business days. A great deal for a laptop with an SSD and an i5 processor.

3 out of 3 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 60 days
  • Restocking Fee: 15.00%

RMA Policy
    DEFINITIONS:
    Following is the definition of terms used in this and other pages on this website. The term "WE" and "US" refer to Notebook Avenue and its authorized representatives.
    The "PRODUCTS" refer to any used or refurbished or new notebooks or parts or accessories sold through this web site.

    Warranty
    Notebook Avenue provides a limited warranty to the first purchaser of the product(s) it sells and agrees that it will, at its option, either repair the defect or replace the defective product or part thereof at no charge to the purchaser for parts or labor as set forth below, excluding shipping the product back to us. The warranty is for repairs only or replacement at our discretion with equal or similar product after we determine that repair is not possible.

    USED / REFURBISHED NOTEBOOKS AND PARTS/ACCESSORIES

    All used or refurbished NOTEBOOKS and parts / accessories carry a 90 DAYS parts & labor carry in depot limited warranty from the date of original invoice unless published otherwise at the time of purchase.

    Batteries which come with the used/refurbished notebook computers or refurbished portable printers are used so the battery performance may vary. We do not give any guarantees on how long a computer will operate on a used battery and do not warranty the battery.

    The notebooks and parts which carry original manufacturer's warranty, only that warranty is applicable to those products and the manufacturer should be contacted regarding the defect including the batteries in manufacturer refurbished notebooks, covered under manufacturer’s warranty policy. We are not responsible for any delays in warranty handling by the manufacturer or the way manufacturer handles their warranty repair.

    NEW NOTEBOOKS AND PARTS/ACCESSORIES

    All New NOTEBOOKS and parts / accessories carry a one year parts & labor carry in depot limited warranty from the date of original invoice unless published otherwise at the time of purchase.
    New notebooks carry original manufacturer's warranty and only that warranty is applicable to those products. The manufacturer should be contacted regarding the defects covered under manufacturer’s warranty policy. We are not responsible for any delays in warranty handling by the manufacturer or the way manufacturer handles their warranty repair.

    “AS IS”

    We may sell some products "As is". The products sold "As is" do not carry any warranty.

    WHAT WARRANTY COVERS

    The warranty covers only malfunctions or defects occurred during normal use of products. Wear and tear of use, defects occurred under extraordinary conditions or climate are not covered by this warranty. This written warranty is final and cannot be altered or modified.

    All parts, covered under this warranty, including repaired and replaced parts, are covered only for the original warranty period. When the warranty on the product expires, the warranty on all replaced and repaired parts also expires.

    WHAT IS EXCLUDED

    The warranty does not cover:

    Product repair and/or part replacement because of misuse, accidents, abuse, electrical power surges, unauthorized repair, damage due to a cause not within the control of NOTEBOOK AVENUE., for example damage occurred during shipping the product back to us for repair/warranty service. The warranty does not cover the software support, including but not limited to, operating system or any other software installed or any hard ware added to a computer after the system is shipped by us.

    Problems caused by high static or other environmental conditions where the computer has been placed or used. · Any breakage on screen is not covered.

    Any alterations or additions done to the computer. Any modifications or adaptation to the computer to enable its operation in any country other than the country for which it was designed, manufactured, approved and/or authorized, or repair of product damaged by these modifications.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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