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Seller#: 0UHIQWIKKF2HHM792

Notebook Avenue Seller Profile 714-549-0700 Email This SellerEmail This Seller  See all products from Notebook Avenue See all products from Notebook Avenue

Who we are:

Located in beautiful Southern California, Notebook Avenue specializes in laptops, laptop parts, and peripherals. Our customers trust our experience! Notebook Avenue aims to be recognized as a trusted solution provider in mobile computing market with an excellent track record of providing great customer service.

Returns & Warranty

Items purchased from Notebook Avenue are backed by our 30 day warranty. For more information, please visit our Returns and Warranty section.

Important Note to International Buyers:

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (178 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 112 Reviews
newegg
63%
Good Rating + 4 32 Reviews
newegg
18%
Average Rating + 3 7 Reviews
newegg
4%
Poor Rating + 2 11 Reviews
newegg
6%
Very Poor Rating + 1 16 Reviews
newegg
9%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Kamen
Order Date : 7/28/2015

Rating + 5 No issues

Uneventful ordering, prompt shipping, no issues with the order.

Did you find this review helpful? Yes No

Brad
Order Date : 6/14/2015

Rating + 5 Great product and great company to work with

Great product and company. Notebook Avenue followed-up to make sure I was happy with my product.

Did you find this review helpful? Yes No

MSWG Engineers.
Order Date : 7/1/2015

Rating + 1 Be aware very bad experience.

The brand new Thinkpad laptop we bought for our firm came with a pirated/non-genuine Windows OS. We spent a thousand dollars and ended up with an unusable computer. Be aware Newegg does not stand behind your purchase if it is a third party seller as this one. And this particular third party seller did everything but resolve the situation. Selling un-genuine Software is a serious matter and they should have replaced the defective computer at once, but no. Just be warned and be careful what you buy from Newegg.
Seller Response:the os installed was the original os of the manufacture, after ordereing original recovery cds from manufacture to the customer, customer was not able to install the os due to not knowing how to change the boot order in bios. we received the machine back, installed the OS again with same cds which the customer received from the manufacture and the laptop was back to original state and perfect. We still went ahead and refunded the customer.

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PKTSe7en
Order Date : 7/8/2015

Rating + 5 Awesome Service

Super fast shipping and accurate description. Exactly what you are looking for in a refurb seller.

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Mike
Order Date : 7/6/2015

Rating + 5 Lenovo Thinkpad T430

I received the laptop in amazing condition, it almost looked brand new. Amazing for a referb'd unit. Notebook Avenue even threw in an extended 9-cell battery which was not listed on the page but was a very welcome and appreciated bonus. 10/10 I would easily buy from them again, my expierence has overall been pleasant.

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N/A
Order Date : 7/3/2015

Rating + 5 AAA Refurbished: HP EliteBook 8440P Notebook

Great service, product prefect. Thank you

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N/A
Order Date : 6/27/2015

Rating + 5 Great deal

The only issue was the delete button fell off.

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JCC
Order Date : 7/1/2015

Rating + 1 Pirated OS???

The brand new Lenovo L540 came with a blocked or pirated Windows OS and can not be activated. No windows license sticker on the computer or elsewhere... Newegg customer service hung on us and the 3rd party sellers phone number was invalid. Be aware!
Seller Response:Windows 8 does not come with a COA certificate on the bottom of the machine, it is embedded on the MB.

0 out of 1 people found this review helpful. Did you? Yes No

Z
Order Date : 6/12/2015

Rating + 5 refurbished laptops

I have recently ordered a refurbished T420 and T420s from Notebook Avenue. Both of them arrived in excellent condition, one can hardly tell they are not new. The battery capacities were 80% and 85%, respectively. Items arrived as described, in fact, the T420s was listed with 4GB memory but it actually came with 8GB, which was a nice surprise. Shipping was lightning fast, too. Looking forward to my next purchase from Notebook Avenue, thanks guys!

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spanky762
Order Date : 6/1/2015

Rating + 5 Great follow-up, resolved problem

Purchased an M6800 Laptop configured with 1 single 1TB HDD and 1 empty bay. Laptop came with 2 500GB HDDs instead. I called them and they shipped out a replacement 1TB HDD within 2 hours. They then followed up to make sure I received it. I will absolutely purchase from Notebook Avenue again -they are awesome.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 60 days
  • Restocking Fee: 15.00%

RMA Policy
    DEFINITIONS:
    Following is the definition of terms used in this and other pages on this website. The term "WE" and "US" refer to Notebook Avenue and its authorized representatives.
    The "PRODUCTS" refer to any used or refurbished or new notebooks or parts or accessories sold through this web site.

    Warranty
    Notebook Avenue provides a limited warranty to the first purchaser of the product(s) it sells and agrees that it will, at its option, either repair the defect or replace the defective product or part thereof at no charge to the purchaser for parts or labor as set forth below, excluding shipping the product back to us. The warranty is for repairs only or replacement at our discretion with equal or similar product after we determine that repair is not possible.

    USED / REFURBISHED NOTEBOOKS AND PARTS/ACCESSORIES

    All used or refurbished NOTEBOOKS and parts / accessories carry a 90 DAYS parts & labor carry in depot limited warranty from the date of original invoice unless published otherwise at the time of purchase.

    Batteries which come with the used/refurbished notebook computers or refurbished portable printers are used so the battery performance may vary. We do not give any guarantees on how long a computer will operate on a used battery and do not warranty the battery.

    The notebooks and parts which carry original manufacturer's warranty, only that warranty is applicable to those products and the manufacturer should be contacted regarding the defect including the batteries in manufacturer refurbished notebooks, covered under manufacturer’s warranty policy. We are not responsible for any delays in warranty handling by the manufacturer or the way manufacturer handles their warranty repair.

    NEW NOTEBOOKS AND PARTS/ACCESSORIES

    All New NOTEBOOKS and parts / accessories carry a one year parts & labor carry in depot limited warranty from the date of original invoice unless published otherwise at the time of purchase.
    New notebooks carry original manufacturer's warranty and only that warranty is applicable to those products. The manufacturer should be contacted regarding the defects covered under manufacturer’s warranty policy. We are not responsible for any delays in warranty handling by the manufacturer or the way manufacturer handles their warranty repair.

    “AS IS”

    We may sell some products "As is". The products sold "As is" do not carry any warranty.

    WHAT WARRANTY COVERS

    The warranty covers only malfunctions or defects occurred during normal use of products. Wear and tear of use, defects occurred under extraordinary conditions or climate are not covered by this warranty. This written warranty is final and cannot be altered or modified.

    All parts, covered under this warranty, including repaired and replaced parts, are covered only for the original warranty period. When the warranty on the product expires, the warranty on all replaced and repaired parts also expires.

    WHAT IS EXCLUDED

    The warranty does not cover:

    Product repair and/or part replacement because of misuse, accidents, abuse, electrical power surges, unauthorized repair, damage due to a cause not within the control of NOTEBOOK AVENUE., for example damage occurred during shipping the product back to us for repair/warranty service. The warranty does not cover the software support, including but not limited to, operating system or any other software installed or any hard ware added to a computer after the system is shipped by us.

    Problems caused by high static or other environmental conditions where the computer has been placed or used. · Any breakage on screen is not covered.

    Any alterations or additions done to the computer. Any modifications or adaptation to the computer to enable its operation in any country other than the country for which it was designed, manufactured, approved and/or authorized, or repair of product damaged by these modifications.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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