Skip to: |

Newegg.com - A great place to buy computers, computer parts, electronics, software, accessories, and DVDs online. With great prices, fast shipping, and top-rated customer service - once you know, you Newegg.

If you are reading this message, Please click this link to reload this page.(Do not use your browser's "Refresh" button). Please email us if you're running the latest version of your browser and you still see this message.

Newegg.com - Computer Parts, Laptops, Electronics, HDTVs, Digital Cameras and More!

  • Back2School
  • Wish List
  • Feedback
  • Help
Search all
Search
Home
Home > 
Review Center > 
Seller#: 0UHIQWIKKF2HHM792

Notebook Avenue Seller Profile 714-549-0700EXT7145 Email This SellerEmail This Seller  See all products from Notebook Avenue See all products from Notebook Avenue

Who we are:

Located in beautiful Southern California, Notebook Avenue specializes in laptops, laptop parts, and peripherals. Our customers trust our experience! Notebook Avenue aims to be recognized as a trusted solution provider in mobile computing market with an excellent track record of providing great customer service.

Returns & Warranty

Items purchased from Notebook Avenue are backed by our 30 day warranty. For more information, please visit our Returns and Warranty section.

Important Note to International Buyers:

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (150 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 93 Reviews
newegg
62%
Good Rating + 4 26 Reviews
newegg
17%
Average Rating + 3 7 Reviews
newegg
5%
Poor Rating + 2 10 Reviews
newegg
7%
Very Poor Rating + 1 14 Reviews
newegg
9%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

Filter Results     apply changes
Reviewer Seller Review
N/A
Order Date : 7/3/2015

Rating + 5 AAA Refurbished: HP EliteBook 8440P Notebook

Great service, product prefect. Thank you

Did you find this review helpful? Yes No

N/A
Order Date : 6/27/2015

Rating + 5 Great deal

The only issue was the delete button fell off.

Did you find this review helpful? Yes No

JCC
Order Date : 7/1/2015

Rating + 1 Pirated OS???

The brand new Lenovo L540 came with a blocked or pirated Windows OS and can not be activated. No windows license sticker on the computer or elsewhere... Newegg customer service hung on us and the 3rd party sellers phone number was invalid. Be aware!
Seller Response:Windows 8 does not come with a COA certificate on the bottom of the machine, it is embedded on the MB.

Did you find this review helpful? Yes No

Z
Order Date : 6/12/2015

Rating + 5 refurbished laptops

I have recently ordered a refurbished T420 and T420s from Notebook Avenue. Both of them arrived in excellent condition, one can hardly tell they are not new. The battery capacities were 80% and 85%, respectively. Items arrived as described, in fact, the T420s was listed with 4GB memory but it actually came with 8GB, which was a nice surprise. Shipping was lightning fast, too. Looking forward to my next purchase from Notebook Avenue, thanks guys!

Did you find this review helpful? Yes No

spanky762
Order Date : 6/1/2015

Rating + 5 Great follow-up, resolved problem

Purchased an M6800 Laptop configured with 1 single 1TB HDD and 1 empty bay. Laptop came with 2 500GB HDDs instead. I called them and they shipped out a replacement 1TB HDD within 2 hours. They then followed up to make sure I received it. I will absolutely purchase from Notebook Avenue again -they are awesome.

Did you find this review helpful? Yes No

CJ
Order Date : 11/29/2014

Rating + 1 VERY POOR EXPERIENCE

Purchased 7 refurbished laptops (about $1200). 3 did not have active wifi (as described). Also in poor cosmetic condition with serial numbers and product keys missing from most laptops. Used tech support (who was helpful) but could not get wifi in all 7 laptops. Contacted them within 60 replacement policy. Denied they had such a policy, despite sending screenshots of Neweggflash where it said "60 replacement policy" in their product detail page. Contacted Newegg...Who after months of exchanged emails basically said they could not help even though they were sold in their marketplace.

About 5 months 30+ emails between myself newegg and notebook avenue and the issue is still not resolved.

Since I contacted them within the 60 replacement policy, shouldn't I be allowed to receive a replacement (or credit). In addition to the laptops being mislisted?

Right now I have 7 laptops, I am unhappy with that have been used for about 5 minutes each...Not acceptable..
Seller Response:Customer originally contacted us regarding wifi issues on all 10 laptops, when that was resolved by switching the wifis on these laptops by a single switch, a few days later, the customer wanted to return all 10 and this was after 3 months. We would take them back, but the customer did not want to pay for the restocking fee. after customer complained of other issues, we stated if no issues were found, we would still charge the restocking fee. Since then, the customer has left this feedback and has not contacted us for the return. NewEgg Support was involved on this customer RMA.

Did you find this review helpful? Yes No

Honest Joe
Order Date : 4/18/2015

Rating + 1 Never received merchandise

Yet I'm still being charged for it! Unbelievable! Do not trust this merchant!
Seller Response:We have been trying to reach the customer for quite some time, the packaged is signed for and received by the given address and name from new egg. We want to refund the money right way, but we need to confirm on the shipment and to let fedex know that we have spoken to you as well and did not receive it. we have been trying to get in touch with you since you first posted your feedback. We have calling & emailing, to even sending the customer linknd in msges.

Did you find this review helpful? Yes No

N/A
Order Date : 2/11/2015

Rating + 5

My laptop arrived in great condition, exactly as described. I had a windows 7 verification problem and the seller promptly called me and helped me resolve my issue. I couldn't be happier.

Did you find this review helpful? Yes No

Mike S.
Order Date : 3/6/2015

Rating + 1 terrible product

My tablet came without working speakers and back light issues. So far its had two failed in home repairs and was sent to the Dell repair depot, yet there are still issues. Thankfully Dell is replacing the system for me, but Newegg and their third party provider were less than helpful and I will NOT be purchasing from either again.

Did you find this review helpful? Yes No

Nancy
Order Date : 2/13/2015

Rating + 5 Fast Shipping, Easy transaction

Received it very quick, had an issue with a the fan contact the seller. Seller was quick to respond and replaced the fan. Laptop working like new. Thank You Notebook Avenue. Loved your service so much bough another from them.

Did you find this review helpful? Yes No

Filter Results     apply changes
Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 60 days
  • Restocking Fee: 15.00%

RMA Policy
    DEFINITIONS:
    Following is the definition of terms used in this and other pages on this website. The term "WE" and "US" refer to Notebook Avenue and its authorized representatives.
    The "PRODUCTS" refer to any used or refurbished or new notebooks or parts or accessories sold through this web site.

    Warranty
    Notebook Avenue provides a limited warranty to the first purchaser of the product(s) it sells and agrees that it will, at its option, either repair the defect or replace the defective product or part thereof at no charge to the purchaser for parts or labor as set forth below, excluding shipping the product back to us. The warranty is for repairs only or replacement at our discretion with equal or similar product after we determine that repair is not possible.

    USED / REFURBISHED NOTEBOOKS AND PARTS/ACCESSORIES

    All used or refurbished NOTEBOOKS and parts / accessories carry a 90 DAYS parts & labor carry in depot limited warranty from the date of original invoice unless published otherwise at the time of purchase.

    Batteries which come with the used/refurbished notebook computers or refurbished portable printers are used so the battery performance may vary. We do not give any guarantees on how long a computer will operate on a used battery and do not warranty the battery.

    The notebooks and parts which carry original manufacturer's warranty, only that warranty is applicable to those products and the manufacturer should be contacted regarding the defect including the batteries in manufacturer refurbished notebooks, covered under manufacturer’s warranty policy. We are not responsible for any delays in warranty handling by the manufacturer or the way manufacturer handles their warranty repair.

    NEW NOTEBOOKS AND PARTS/ACCESSORIES

    All New NOTEBOOKS and parts / accessories carry a one year parts & labor carry in depot limited warranty from the date of original invoice unless published otherwise at the time of purchase.
    New notebooks carry original manufacturer's warranty and only that warranty is applicable to those products. The manufacturer should be contacted regarding the defects covered under manufacturer’s warranty policy. We are not responsible for any delays in warranty handling by the manufacturer or the way manufacturer handles their warranty repair.

    “AS IS”

    We may sell some products "As is". The products sold "As is" do not carry any warranty.

    WHAT WARRANTY COVERS

    The warranty covers only malfunctions or defects occurred during normal use of products. Wear and tear of use, defects occurred under extraordinary conditions or climate are not covered by this warranty. This written warranty is final and cannot be altered or modified.

    All parts, covered under this warranty, including repaired and replaced parts, are covered only for the original warranty period. When the warranty on the product expires, the warranty on all replaced and repaired parts also expires.

    WHAT IS EXCLUDED

    The warranty does not cover:

    Product repair and/or part replacement because of misuse, accidents, abuse, electrical power surges, unauthorized repair, damage due to a cause not within the control of NOTEBOOK AVENUE., for example damage occurred during shipping the product back to us for repair/warranty service. The warranty does not cover the software support, including but not limited to, operating system or any other software installed or any hard ware added to a computer after the system is shipped by us.

    Problems caused by high static or other environmental conditions where the computer has been placed or used. · Any breakage on screen is not covered.

    Any alterations or additions done to the computer. Any modifications or adaptation to the computer to enable its operation in any country other than the country for which it was designed, manufactured, approved and/or authorized, or repair of product damaged by these modifications.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
Shop by Region: United States | Canada | China | Taiwan
VeriSign Click for the BBB Business Review of this Computers - Supplies & Parts in Whittier CAThis site protected by Trustwave's Trusted Commerce program Inc500
Policy & Agreement | Privacy Policy  © 2000-2015 Newegg Inc.  All rights reserved.
If the Adobe Reader does not appear when you click on a link for a PDF file, you can download Adobe Reader from the Adobe web site.