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Seller#: 0UHIQWIKKF2HHM792

Notebook Avenue Seller Profile 714-549-0700 Email This SellerEmail This Seller  See all products from Notebook Avenue See all products from Notebook Avenue

Who we are:

Located in beautiful Southern California, Notebook Avenue specializes in laptops, laptop parts, and peripherals. Our customers trust our experience! Notebook Avenue aims to be recognized as a trusted solution provider in mobile computing market with an excellent track record of providing great customer service.

Returns & Warranty

Items purchased from Notebook Avenue are backed by our 30 day warranty. For more information, please visit our Returns and Warranty section.

Important Note to International Buyers:

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (204 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 135 Reviews
Good Rating + 4 33 Reviews
Average Rating + 3 8 Reviews
Poor Rating + 2 11 Reviews
Very Poor Rating + 1 17 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Order Date : 9/1/2015

Rating + 5 Good seller

Product was delivered promptly, was exactly as described, and packaged safely. I didn't need to contact the seller for any reason. Would buy from them again. Thanks!

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Order Date : 8/24/2015

Rating + 5 Great Company - Great Product!

I had never bought a refurbished computer before but was encouraged to do so by a friend. I couldn't be happier with my experience with Notebook Avenue. I had a question and called them and they were quick to provide the information I needed. In addition, when I received the computer I couldn't even tell it wasn't brand new. EXCELLENT condition and exactly as described. Shop with confidence with Notebook Avenue!!

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Order Date : 8/24/2015

Rating + 5 Very Nice Dell Latitude

Order was delivered promptly. Our IT consultant, who helped us with our selection, took it out of the box and had it up and running on our network within an hour. He was very pleased with it, said it exceeded his expectations. Really like that Notebook Avenue reached out via email for feedback from us.

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Order Date : 8/26/2015

Rating + 5 Excellent laptop

The transaction went very smoothly and was prompt shipping. Laptop was exactly as described.

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Order Date : 8/2/2015

Rating + 5 Great seller

Notebook Avenue is a Great Seller. They provide the laptop quickly and it was better than expected. I purchased a refurb laptop from them and I cannot tell that it is a refurb. I wouldn't hesitate to conduct business with them again.

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Order Date : 8/11/2015

Rating + 5 Good seller.

Got the laptop I ordered in a few days. It was packed well and there were no issues with it.

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Order Date : 7/28/2015

Rating + 5 No issues

Uneventful ordering, prompt shipping, no issues with the order.

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Order Date : 6/14/2015

Rating + 5 Great product and great company to work with

Great product and company. Notebook Avenue followed-up to make sure I was happy with my product.

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MSWG Engineers.
Order Date : 7/1/2015

Rating + 1 Be aware very bad experience.

The brand new Thinkpad laptop we bought for our firm came with a pirated/non-genuine Windows OS. We spent a thousand dollars and ended up with an unusable computer. Be aware Newegg does not stand behind your purchase if it is a third party seller as this one. And this particular third party seller did everything but resolve the situation. Selling un-genuine Software is a serious matter and they should have replaced the defective computer at once, but no. Just be warned and be careful what you buy from Newegg.
Seller Response:the os installed was the original os of the manufacture, after ordereing original recovery cds from manufacture to the customer, customer was not able to install the os due to not knowing how to change the boot order in bios. we received the machine back, installed the OS again with same cds which the customer received from the manufacture and the laptop was back to original state and perfect. We still went ahead and refunded the customer.

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Order Date : 7/8/2015

Rating + 5 Awesome Service

Super fast shipping and accurate description. Exactly what you are looking for in a refurb seller.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 0 days
  • Restocking Fee: 15.00%

RMA Policy
RMA instructions
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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