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Seller#: 0UHIQWIK2CZIVD27D

DSHL Seller Profile 626-2804888 Email This SellerEmail This Seller  See all products from DSHL See all products from DSHL

For returns only, please have seller name and RMA number ready when you call the number listed above. For other inquires, click “Email This Seller” button above.

Welcome to DSHL. We offer a wide selection for Home Garden ,Business Industrial,Car Accessories.Also Providing Camera,PC (Laptop),Phone,Mp3 Player,PDA ,Video Game,Musical Instrument,Sports Accessories,Jewelry Display, Pet Supplies, Halloween Christmas Supplies, Wedding Decoration Supplies,Earrings. We are delighted to see you get what you need !
Our friendly and knowledgeable staff is ready to assist you with your order and any product related questions.Hope you have a satisfied experience and build a long term cooperative relationship or friend-ship with us. if you have any need ,please fell free contac us:

Our work hours: 8:30 AM-6:00 PM pacific time. Mon-Fri. Office closes on holidays.
Email: szdshlltd@hotmail.com Tel:+86 13926521472

About Shipping
Most domestic orders are shipped by china epacket post way(like via USPS Standard shipping). Most items leave our warehouse within 1-2 business days after we got your full payment. As soon as it ships, we inform you shipping details, including a tracking number. The delivery takes 7~15business days based on your location. Please make sure you provide valid physical address when you check out.

About Customer Service
You can shop with confidence because we are dedicated to quality and customer service. If you need an immediately help, please send a message. Your question will be answered in 8 hours.


Return Policy
We accept return or exchange within 30 days after package delivered. Contact us first for Return Merchandise Authorization (RMA) before you ship back the package.
Please pack the returned parts in original packing and insure the package when you ship it back. No refund will be made for damaged parts.
If we send the wrong or defective item, we will cover all the cost for exchange; If buyer places the wrong order or just don't need the item, we accept return with 15% restocking applied.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (293 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 186 Reviews
newegg
64%
Good Rating + 4 45 Reviews
newegg
15%
Average Rating + 3 9 Reviews
newegg
3%
Poor Rating + 2 15 Reviews
newegg
5%
Very Poor Rating + 1 38 Reviews
newegg
13%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
ARTHUR D.
Order Date : 2/1/2016

Rating + 5 Excellent for the product

DSHL shipped almost immediately (way before Newegg shipped anything), and the product (ten 120mm and ten 140mm fan filters) arrived prior to the expected delivery date. You can't ask much more than that from an Asian seller; I've added them to my "trusted" list. Excellent. Recommend.

NOTE: I dunno how the Newegg rating for sellers go, but I bought two products, and so I'm leaving the same rating for each.

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Matthew L.
Order Date : 11/30/2015

Rating + 5 Very responsive seller!

My product was held up by US Customs for five weeks, seller was willing to ship a second product for free even though the delay was no fault of their own. Seller followed up on the progress several times while I was waiting. In the end product was received later than expected but was exactly as ordered.

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Steven J.
Order Date : 12/28/2015

Rating + 1 5 days later all i have is an email invoice and a tracking number that doesn't tell me anything.

I bought an item from this company with other stuff from other companies. Other stuff have been delivered and installed, but I can't finish the job because I bought from this company. Upon purchase, I got an email saying it was shipped and and USPS tracking number that tells me nothing. No estimated delivery date. Very disappointed. NewEgg always has prompt delivery. I didn't realize that they were subletting their website space to savory characters like this company. Will have to pay special attention from this point forward if/when I do business with NewEgg in the future.
Seller Response:Hello,i would like to say sorry about that,but we would like to explain why,shipping for china to usa takes about 10-15 days by EUB,you bought it on 12/29/2015,that's why you can't have your item in 5 days,by the way,the shipping info update when the item arrived the usa,there is no info about travel in china.usually takes about 5 days to update.we are telling the truth,please understand that.thanks.

1 out of 1 people found this review helpful. Did you? Yes No

Tom
Order Date : 11/2/2015

Rating + 2 Not secure

This sleeve might block the RFID however when the credit card is compressed in my wallet, the credit card number is imprinted through and is readable. How secure is that ?? The ease of reinserting the credit card into the sleeve is not easy. Delivery time took longer than expected but arrived in good shape.

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meric
Order Date : 12/10/2015

Rating + 1 Seller system not real

Realized I placed an order by mistake, I called newegg to have an order cancelled just about 5 minues after order placed online ... this seller already report packaging ... then charge me about 6 hours later.
This is bogus ... Avoid.
Seller Response:Hello buyer,actually we didn't received any message from newegg that you want to cancel the order,we're telling the truth,about the packaging part,we will ship all the package on the day you place the order,but there is time difference,so when we ship the parcel,the date written is different,for example,in the morning we will write the date of yesterday ,in the afternoon the date would be the same day in china,cause in china the date is 12 hours early than america,in a word,the date is the same with america.sorry for the inconvenience,if we received the cancellation inform,we will cancel,but nothing.Sorry again.Regards

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campinjim
Order Date : 11/5/2015

Rating + 5 Good experience.

I had a problems with one of the voltage regulators I purchased. The seller replaced it with no problems. The seller answers my emails and solved the problem in a reasonable amount of time.

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N/A
Order Date : 10/29/2015

Rating + 1 Wrong

This is not a momentary switch, this is a latching/toggle push button and a waste of 10 bux

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Alex
Order Date : 9/24/2015

Rating + 2 Canceling order within 5 minutes fails

The problem with the Marketplace is that Newegg cannot cancel an order.
I placed the order then saw the product would take weeks to reach me. I attempted to cancel the order immediately but Newegg informed me that they cannot cancel a marketplace order but they could notify the seller. I ended up paying for the order and receiving it, over a week after the server has been up and running.... Not helpful. I now spend the extra time to avoid the marketplace and often purchase from other on-line retailers to save time when ordering.
Seller Response:Hello buyer,The truth is that we didn't receive any message form newegg inform us to cancel the order.i'm telling the truth.cross my heart.hope you can understand that,we would cancel the order for you if we got the message,but we didn't.for the inconvenience ,we would like to say sorry for that.Thanks for your understanding.Regards.

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N/A
Order Date : 9/9/2015

Rating + 1

My package never got delivered
Seller Response:Hello buyer,atually the logistic company failed to update the tracking information,after we contact with them,now you got your parcel.As a conpensation we return all the money to you for the long waiting.we are trustworthy,hope you will be satisfied with our service.Regards.

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themom38
Order Date : 8/6/2015

Rating + 1 slow to deliver

Would like to rate this product but I'm still waiting for product to arrive.
Seller Response:Dear buyer,
the delivery from china to the US by EMS takes about 7-15days.You droped the order on aug 7th,the product arrived your place on aug 17th ,10 days,so it's normal,hope you can understand that.no matter what,thanks for your buying,we will consider about the delivery problem in the future.with your comment we will be better and better.thanks.


0 out of 2 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 10.00%

RMA Policy
    Return for refund within: 30 days
    Return for replacement within: 30 days
    Restocking Fee: Yes
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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