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DSHL Seller Profile 626-2804888 Email This SellerEmail This Seller  See all products from DSHL See all products from DSHL

For returns only, please have seller name and RMA number ready when you call the number listed above. For other inquires, click “Email This Seller” button above.

Welcome to DSHL. We offer a wide selection for Home Garden ,Business Industrial,Car Accessories.Also Providing Camera,PC (Laptop),Phone,Mp3 Player,PDA ,Video Game,Musical Instrument,Sports Accessories,Jewelry Display, Pet Supplies, Halloween Christmas Supplies, Wedding Decoration Supplies,Earrings. We are delighted to see you get what you need !
Our friendly and knowledgeable staff is ready to assist you with your order and any product related questions.Hope you have a satisfied experience and build a long term cooperative relationship or friend-ship with us. if you have any need ,please fell free contac us:

Our work hours: 8:30 AM-6:00 PM pacific time. Mon-Fri. Office closes on holidays.
Email: Tel:+86 13926521472

About Shipping
Most domestic orders are shipped by china epacket post way(like via USPS Standard shipping). Most items leave our warehouse within 1-2 business days after we got your full payment. As soon as it ships, we inform you shipping details, including a tracking number. The delivery takes 7~15business days based on your location. Please make sure you provide valid physical address when you check out.

About Customer Service
You can shop with confidence because we are dedicated to quality and customer service. If you need an immediately help, please send a message. Your question will be answered in 8 hours.

Return Policy
We accept return or exchange within 30 days after package delivered. Contact us first for Return Merchandise Authorization (RMA) before you ship back the package.
Please pack the returned parts in original packing and insure the package when you ship it back. No refund will be made for damaged parts.
If we send the wrong or defective item, we will cover all the cost for exchange; If buyer places the wrong order or just don't need the item, we accept return with 15% restocking applied.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (226 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 146 Reviews
Good Rating + 4 34 Reviews
Average Rating + 3 7 Reviews
Poor Rating + 2 10 Reviews
Very Poor Rating + 1 29 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Order Date : 8/6/2015

Rating + 1 slow to deliver

Would like to rate this product but I'm still waiting for product to arrive.
Seller Response:Dear buyer,
the delivery from china to the US by EMS takes about 7-15days.You droped the order on aug 7th,the product arrived your place on aug 17th ,10 days,so it's normal,hope you can understand matter what,thanks for your buying,we will consider about the delivery problem in the future.with your comment we will be better and better.thanks.

0 out of 2 people found this review helpful. Did you? Yes No

Order Date : 4/14/2015

Rating + 1 No Instructions, No Help

The product was shipped on time and arrived in seemingly good condition but that's the only positive thing I can say. There were no instructions on connections although they could be figured out fairly easy. The biggest problem was the lack of info on setting the high and low temperature limits and how to use the front buttons (reset, set and up). I contacted the vendor for information and ultimately got a picture with the wiring labeled in Chinese; no help.
I'm going to request a RMA.

1 out of 2 people found this review helpful. Did you? Yes No

Order Date : 4/21/2015

Rating + 1 Terrible excuse

After almost a complete month all I heard was lies and excuses, still haven't gotten anywhere with this company. No product, no refund, steer clear.

Did you find this review helpful? Yes No

Order Date : 4/17/2015

Rating + 1 Sales order number: 180432669

Product did not work as advertised. Magnets produce about 5lbs force instead of 110lbs. Please replace with working products or issue full refund.

1 out of 1 people found this review helpful. Did you? Yes No

Order Date : 2/19/2015

Rating + 5 Awesome Pump!!

For the price I paid, this is an excellent quality pump. I had a couple questions about configurations, and the vender was quick to respond with helpful tips and advice via for mounting. Very happy with my purchase and would definitely buy from again...

1 out of 1 people found this review helpful. Did you? Yes No

Order Date : 3/20/2015

Rating + 5 Excellent Product

Excellent product, fast shipping, just as described

1 out of 1 people found this review helpful. Did you? Yes No

Order Date : 3/10/2015

Rating + 1 Terrible shipping

Ordered on 3/11 it's now 4/1 and I still have no cables. This may not be Neweggs fault since I made the mistake of buying these on the Newegg Marketplace, but I believe Newegg should drop vendors like this.

At this point I've already purchased the cables I need from a different vendor and have been using them for awhile now. If the cables I ordered through Newegg EVER arrive they'll go into the pile of parts that is my office.

1 out of 2 people found this review helpful. Did you? Yes No

Order Date : 2/9/2015

Rating + 1 no delivery

been almost a month ago no delivery

Did you find this review helpful? Yes No

Order Date : 1/3/2015

Rating + 5

Product arrived quickly and was well packaged.

Did you find this review helpful? Yes No

Order Date : 12/1/2014

Rating + 5 Excellent service

Original shipment was lost in the mail, but seller reshipped promptly and without complaint. Very pleased with both the item I ordered and the service I received from DSHL.

2 out of 2 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 10.00%

RMA Policy
    Return for refund within: 30 days
    Return for replacement within: 30 days
    Restocking Fee: Yes
RMA instructions
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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