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iRun's Power Seller Profile 626-2804888 Email This Seller See Seller Store See all products from iRun's Power
For returns only, please have seller name and RMA number ready when you call the number listed above. For other inquires, click “Email This Seller” button above.
★ To our dear customer, we find that there are some stores state their items is manufactured by "OUTDO Electronics Company Limited" and contact information is the same as ours.
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Standard Return Policy
Return for replacement within: 30 days
Restocking Fee: 15%
1. We accept exchange/replace item within 30 days when customer receive merchandise.
2. We do not allow returns without first requesting an RMA (Returned merchandise authorization).
3. Only if the item is DOA (Defective On Arrival) or not as described, the buyer can return the item(s) for replacement or refund.
4. Shipping charges will not be included in the refund.
5. We will send the refund only if all the following conditions apply:
* The buyer must notify me via email within 3 days of item(s) receipt;
* Item(s) must be returned within 5 days of receiving them;
* Item(s) must be returned complete, and in the same condition as received.
6. Refund would not be valid if any of the following conditions apply:
* Product is returned incomplete.
* Product is returned damaged or not in the same condition due to improper installation, use or packing by the buyer.
* No longer needed item(s) or customers change mind;
* Made wrong purchase; if you purchased the wrong item, replacement is the only option.
7. We will send the refund shortly after item(s) receipt.
8. Return policy is for exchange only, in all cases, buyers pay for shipping at their own cost to return products for exchange or refund, sellers pay for the resending fee.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.