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BisonOffice Seller Profile 800-893-4091 Email This SellerEmail This Seller  See all products from BisonOffice See all products from BisonOffice is a leading retailer in office supplies that prides itself on offering competitive prices without compromising quality.

How can we offer such great discounts on office supplies? We place value in building and maintaining strong relationships with our suppliers. These relationships along with continuous industry research and competitor price comparisons allow us to provide our customers with the best deals on the highest quality office supplies the market has to offer.

We recognize that our customers are the heart of and that is why we treat each and every customer as if they were our only customer. Our goal is to provide the highest level of customer service and overall satisfaction.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (88 Reviews ): Rating + 5
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 72 Reviews
Good Rating + 4 12 Reviews
Average Rating + 3 1 Reviews
Poor Rating + 2 1 Reviews
Very Poor Rating + 1 2 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Anthony B.
Order Date : 11/27/2015

Rating + 5 Provided prompty delivery

Ordered a backpack from them and had it in a timely fashion, I was pleased with the quality of the product as well.

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David S.
Order Date : 12/2/2015

Rating + 5 Excellent product Very Fast Shipping

They said 3 to 7 business days for delivery. it showed up in 2 days. excellent service

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Order Date : 10/28/2015

Rating + 5 Excellent Customer Service

Excellent Communication & Reasonable / fast Shipping

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Order Date : 4/5/2015

Rating + 5 Just as described....

Great service. Thanks

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Order Date : 3/16/2015

Rating + 3 Keyboard Packaging

My articulating keyboard tray arrived timely and in good shape, however it was covered in dust and not packaged in any plastic or Styrofoam. It was laying in a cardboard box covered in box dust. For a very expensive tray, I found that this should not be the case.

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Order Date : 3/11/2015

Rating + 5 Exactly what I was looking for

I ordered an ink roller for my desk calculator. It arrived on time and was well packaged. The product worked perfectly and it seems like I have a brand-new desk calculator.

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Order Date : 3/10/2015

Rating + 5 Speedy Service!

Order arrived quickly and ready to go! Very happy with service provided.

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Order Date : 2/23/2015

Rating + 5

Received the items promptly.

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Order Date : 2/27/2015

Rating + 5 Fantastic Seller

Ordered Friday around 2am, shipped on Saturday, arrived at my door on Monday. (Turns out the item shipped from only a few cities over -- a nice surprise)

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Order Date : 12/21/2014

Rating + 5 Great purchase

No negative comments to say about the seller or their product. The chair came on the estimated delivery day, intact with no missing parts or damage.

Chair itself is a chair. No special features besides height control and there is no way to adjust the back. Loosening the knob doesn't provide a noticeable difference in where it's positioned but that's to expect from a budget office chair.

The color was very vibrant and the mesh is durable and my prediction is that it will last years with proper care.

Mesh however is probably not the best idea if you have destructive children or pets. I could definitely see a cat easily shredding through the mesh back.

5/5 no complaints, great chair and well worth their marketed value.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 60 days
  • Restocking Fee: 15.00%

RMA Policy
    You have 30 days to return any unwanted items from the date of the order. If you ordered an incorrect item or changed your mind about an item you will not be eligible for a full refund (15% restocking fee will apply).
    You will also be responsible for the cost of returning the item to the address provided by us. Items shipped to any other addresses or without RMA number will not be considered for refund or returned to sender.

    You have 7 days to report damaged, defective, missing or wrong items from the date of the order. If there is an error on our part, we will arrange for the merchandise to be picked up and returned to us by issuing a UPS CALL TAG at our expense. We will replace the item or apply a full refund to your account.

    Due to limited shelf life, safety concerns, and potential for fraudulent claims, we do not accept returns on the following items:
    Dated products such as: calendars, appointment books and organizers, desk and desk pad calendars, and wall calendars and planners;
    All toner cartridges;
    Hygiene and consumable products (food, beverages, cleaning supplies, pharmaceuticals and paper);
    Computer software;
    Some electronic items;
    These products will only be accepted in the event of a manufacturer's defect or an error on our part.

    No returns will be accepted without Return Authorization (RMA) number.

    To obtain an RMA number with return address, please contact us and provide the following information:

    Your name and e-mail address
    Order number
    Item(s) and quantity you wish to return
    Reason for return
    Would you like item(s) to be reshipped or refunded
    We will e-mail you return instructions, including an RMA number and return address within 24 hours of receiving your request. Please note that RMA number will expire after 7 days.

    Items to be returned must be 100% intact, in the original packaging with all components, manuals, registration cards, software, cables and/or accessories, and UPC or bar-code clearly visible on the packaging. We cannot accept items not in the original packaging. If a product is being returned as new, but has clearly been used or damaged prior to its return, we reserve the right to refuse refund completely.

    Write the RMA number clearly on the outside of the shipping package. Do not write on the product packaging.

    To process your refund we require a return tracking number as a proof of delivery. We are not responsible for loss or theft before the merchandise is in our possession. For valuable items, you may wish to insure them to cover replacement costs in case the package is lost in transit.

    Please allow up to 14 business days for our warehouse to process your returned merchandise.

    Refund will be issued using the same method of payment you used to purchase the item(s). For example, if you used credit card A, then only that actual credit card will receive the credit for the refund. We cannot refund to credit card B, send a check or return to a different account.

    All types of refunds may take up to 14 business days to be processed.

    All our products are warrantied by the manufacturer, unless noted otherwise on our site. The warranty period and service may vary depending upon manufacturer and product. If you experience problems with an item after the 30-day period has expired, please contact the manufacturer. For help or information contacting a manufacturer, please contact us.
RMA instructions
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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