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Seller#: 0UHG6RKMU6LNK06C6

Professional Security Seller Profile 800-390-1119 Email This SellerEmail This Seller  See all products from Professional Security See all products from Professional Security

International seller. Newegg will be responsible for all RMA and general customer service.

How to Track your package

We use the different shipping methods and normally it will take 5~15 business days ,please follow below to track your package

(1) If your tracking number is "LN......",please visit this website below to track the information (this is the Epacket tracking number,we ship by this)

(2)If your tracking number is ".......CN" ,please visit this website below to track the information:

(3)If your tracking number is ".......SG" .please visit this website below to track the information:

(4)If we ship your items via DHL,you can track your package in the official website :

Warranty & Return:
If you received an incorrect, damaged, defective, or item not as described, please contact us first, we can send you a replacement on our cost.
You did not need to return it, you can keep it.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (23 Reviews ): Rating + 3
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 9 Reviews
Good Rating + 4 2 Reviews
Average Rating + 3 2 Reviews
Poor Rating + 2 1 Reviews
Very Poor Rating + 1 9 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Order Date : 11/27/2015

Rating + 5 SADES SA-902 Gaming Headset

Order received quickly and in great condition. Packaged well for the elements. Haven't tried the item yet as it is a gift, but the service was top-notch.

Did you find this review helpful? Yes No

Order Date : 8/1/2015

Rating + 5 Professional Security Does Their Best

I ordered a Broway PCI-E to USB 3.0 Internal Card Reader/USB combo and the USB ports stopped working. I was just outside the NewEgg return period, so I contacted the manufacturer who never responded. Then I contacted Professional Security (the NewEgg Seller), and they offered to replace it but recognized that this was likely actually a design flaw and it would cost more than half the value of the product for me to ship back to them. I was pleased that Professional Security was very responsive to every inquiry I made, and they offered to refund me $20 out of the $42 it cost for the device without making me send them the partially functioning unit ($26 to mail to China from the US). This was a very reasonable action by them given the circumstances.

Did you find this review helpful? Yes No

Order Date : 4/16/2015

Rating + 1 Does not work.

Does not work.

Did you find this review helpful? Yes No

Order Date : 12/2/2014

Rating + 1 Very dissatisfied

Order took 9 full days before it even shipped.
Took FULL 21 days (15 business days) before it arrived.
Product arrived DOA.
Never again.

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Order Date : 12/1/2014

Rating + 1 I am Disappoint

I bought an android smart dock from this seller. It was advertised as being compatible with the Samsung Galaxy S3, and having 3 USB ports. I was disappointed to find that it only had 2 USB ports and neither of them were functional with my S3.

Did you find this review helpful? Yes No

Order Date : 5/2/2014

Rating + 1 Disappointed

I bought a device that was unworkable. The instructions includes a web site
That is no longer active with links labeled support that take you to the factory without any further reference to the specific device or even, after being translated into English, any reference to support.

0 out of 1 people found this review helpful. Did you? Yes No

Order Date : 3/20/2014

Rating + 5

good,great, I will shop again

1 out of 2 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 90 days
  • Restocking Fee: 15.00%
This is our Standard Return Policy. Items covered by this policy (those products for which Newegg states "This item may be returned for a replacement or refund within 30 days only") must be returned to Newegg within 30 days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by Newegg, and not the mere issuance of an RMA.

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