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Seller#: 0UHG6RKM1U4U572E5

ZoomUSA Seller Profile 718-395-3434 Email This SellerEmail This Seller  See all products from ZoomUSA See all products from ZoomUSA

Zoomusa has been in business since early 2003 and we are one largest stocking vendors of new, open box and refurbished computer computers, laptops, monitors, printers, digital cameras, software, TVs, MP3 Players & more. Most orders are shipped the same business day. Buy with confidence -your satisfaction is guaranteed!

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (15 Reviews ): Rating + 2
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 3 Reviews
newegg
20%
Good Rating + 4 2 Reviews
newegg
13%
Average Rating + 3 0 Reviews
0%
Poor Rating + 2 1 Reviews
newegg
7%
Very Poor Rating + 1 9 Reviews
newegg
60%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Stang
Order Date : 11/13/2014

Rating + 1 zoom usa

Newegg, you DROPPED THE BALL on this one.
the item advertised was nothing near what was sent out. the computer battery was dead on arrival and will not take a charge , no wireless card was in the computer so no internet access. After three calls I finally reached someone who stated that this would be corrected. It's been two weeks, nothin yet? Any items from this vendor should be avoided. The next time that I just want to take chances with my money , I'll try lottery tickets.
With me, ZoomUSA has put a blot on the Newegg name
Seller Response:Customer service is always very important to us. we always strive to correct concerns once we are notified.

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N/A
Order Date : 9/26/2014

Rating + 1 Sold damaged item and won't respond

Purchased a refurbished laptop. LCD back lighting will go out intermittently and battery did not lock in(would disconnect). Contacted ZoomUSA response was basic user error troubleshooting. Responded that it did not fix the issue.
ZoomUSA then choose not to respond to further inquiry about replacement. Have been trying to get it fixed for a month and they will not respond. ZoomUSA is now claiming it is outside of the 60 day return period, even though they were contacted 42 days after purchase(not delivery).

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nottegin
Order Date : 11/1/2014

Rating + 1 Dead Battery

The battery doesn't work. Several attempts to contact seller. No response
Seller Response:Customer service is important to us, upon notification of issue we promptly shipped customer new battery.

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Drew B
Order Date : 9/23/2014

Rating + 1 Bad Bad News

Stay clear these guy are the worst I ever dealt with real crooks They will send you some junk and good luck trying to undo their scam .Even newegg rep. could not believe it

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PhxBrad
Order Date : 7/23/2014

Rating + 4 DELL Latitude E6400 Laptop Computer - Intel Core 2 Duo, 2.2Ghz ,Wireless, Windows 7

Refurbished Laptop was in very decent shape considering the price. It had a stripe of 4 keys that didn't work initially, but then magically started working, must have been a bumpy ride or something. The seller was going to replace it, no problem, but didn't have to. Product was slightly used but for the price, this was an excellent buy. I would recommend this seller, ZoomUSA.

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RixterTech
Order Date : 5/24/2014

Rating + 1 Stay far away from this reseller!

I ordered a 'refurbished' T60 and expected as good an experience as I've had with other refurb IBM/Lenovo deals from Newegg, even though I bought from their 'NewEggFlash' site this time. Never Again! T60 arrived promptly but oddly dirty with non-functioning power supply due to frayed/split wiring between PS and laptop. Discussing with NewEgg I opted for NewEgg dealing with the reseller thinking they'd be more likely to get compliance; all I wanted was a replacement refurb PS. Reseller says they'll send one but it never happens. I call back and NewEgg contacts them again, and they again claim they'll send but don't actually ship. Meanwhile I opened the drive bay to see how old the HD is: grit and actual sand pour out of the bay into my hand. These aren't refurbs, they haven't even been cleaned up let alone refurbished and neither the reseller or N.Egg seems to have any intention of making good. NewEggs response so far offers to sell me (!) a PS 'at a discount'. Epic Fail.

3 out of 3 people found this review helpful. Did you? Yes No

N/A
Order Date : 5/24/2014

Rating + 1 Horrible

Received with DEAD battery. Documentation said battery wasn't covered by warranty. NewEgg said, "Sorry, not our problem." I've been a NewEgg customer for many years, but this will be my last purchase.

This doesn't deserve one egg, but it's the lowest rating I can give it.

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DantheMan
Order Date : 4/25/2014

Rating + 5 Great seller!!

Super fast delivery, item as described in perfect condition, quick communication response time.

I HIGHLY RECOMMEND THIS SELLER!!!!!

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fx1mark
Order Date : 4/8/2014

Rating + 4 pretty good deal

shipping was fast. overall I am happy with my purchase. the computer actually has a faster cpu and more ram than was advertised. that made me pretty happy. the computer was in good condition and came with a new non oem power supply. everything worked fine out of the box. it has a fresh install of windows 7, so there were around 175 windows updates to be installed. also you need to go to dell's website and install the updates they have for the computer. after all of that was done the computer performed well and I am happy with my purchase. I would recommend this to a friend.

1 out of 1 people found this review helpful. Did you? Yes No

N/A
Order Date : 4/11/2014

Rating + 5

Excellent customer service, great product!

0 out of 1 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 60 days
  • Restocking Fee: 15.00%

RMA Policy
    ZoomUSA provides a 60 day limited warranty on all products we sell, unless otherwise noted on original description of product. This warranty includes any hardware defects and EXCLUDES any software issues, neglect, or unauthorized repair. In addition we do not test laptop batteries therefore battery life will not be covered by any warranty unless otherwise noted on original description of product. The warranty date will start from the time your item has been invoiced. We will offer refunds only within the first 30 days of receipt. Under no circumstance will the original shipping charges be refunded. Buyer is responsible for return shipping. If you choose to return your item instead of using your warranty for repair or replacement you may be subject to a restocking fee. Any buyer remorse returns are subject to a 15% restocking fee,and shipping fees.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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