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For returns only, please have seller name and RMA number ready when you call the number listed above. For other inquires, click “Email This Seller” button above.
Company Profile Topbestsource is one of the leading photographic companies not only in China, but the entire world. We specialize in producing accessories for digital cameras, including triggers, flash guns, LED lights, remotes, battery grips, video rigs, and other studio lighting and photographic accessories.
Topbestsource grew quickly and became the supplier of choice for reputed photographic equipment distributors and retailers in Europe and North America. Known for the outstanding performance of our products at bargain price points, we export millions of units worldwide annually.
Product Line Topbestsource specializes in manufacturing high-tech photographic accessories for creative photographers. Creative Camera Accessories includes tools to assist your general photography, such as Battery Grip, Digital Timer Remote, gopro accessories etc. Topbestsource is always dedicated to providing the best photographic solutions for photographers around the world.
R & D Talent The Topbestsource R&D division concentrates on innovation when developing new products. This is essential to implement the latest technological advances, as well as customized clients requirements. Meanwhile, Topbestsource frequently works with professional photographers, listening to their needs, turning their wishes into reality. This is why you can find us at the forefront of the photography industry.
Manufacturing Our factory occupies about 2000 square meters, filled with hundreds of well trained employees, producing thousands of products every day. With that production capability, we can offer clients products of large orders in a short time according to their requirements.
Quality Guaranty Quality control is the weapon that makes us outstanding in business. We have completely production material control (PMC), and quality control (QC) flows. Topbestsource has many experienced engineers who ensure product reliability and devise new techniques to meet special customer requirements. Based on strictly QC, we have the confidence to provide our clients with top quality products.
Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.
Order Date : 4/2/2014
4/17/2014 12:55:07 PM
I ordered a protective cover for my Nikon D60 DSLR and it arrived cracked (constructed of glass). I have notified the retailer, but they have yet to respond, it has been two days. The protective cover is essentially useless as it is already cracked. Who knows what the eventual outcome will be, I hope this helps others in the future in deciding whether or not this retailer is worth the gamble. The product in and of itself appears to be of good quality, however the retailer would do well to correct the deficiency in the delivery of an unisable product.
Seller Response:Hello, very, very sorry because we did not reply timely, bring you trouble; We have sent you to a new product, and used a sturdy packaging; Please allow me to explain, we didn't mean to not reply you in time, because of recent home something happened, so had some time off, Now we has returned to normal work, and in the later will provide you with satisfactory service! Please choose to believe us, thank you!
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Standard Return Policy
Return for refund within: 30 days
Return for replacement within: 30 days
Restocking Fee: 10.00%
Return for refund within: 30 days Return for replacement within: 30 days Restocking Fee: Yes
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information. 2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button. 3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry. 4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us. 5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.