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Seller#: 0UHG6RKMFMWL54266

ErgoWorks Seller Profile 650-322-9775EXT15 Email This SellerEmail This Seller  See all products from ErgoWorks See all products from ErgoWorks

ErgoWareHouse is a full service ergonomics company, which was developed in response to the need for ergonomic workplace saftey.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (19 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 13 Reviews
Good Rating + 4 4 Reviews
Average Rating + 3 0 Reviews
Poor Rating + 2 1 Reviews
Very Poor Rating + 1 1 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Order Date : 9/12/2015

Rating + 1 Not good with returns

They did fine on the delivery of the product. Returns was a different story. I sent them back their product by UPS, following ErgoWorks instructions in their return email, and they never acknowledged receipt of the product, even though UPS showed it was delivered and signed for by their company. It took me hours of work to get a refund. ErgoWorks ignored my emails to them and ignored Newegg's emails to them. This is all documented. Newegg finally gave me a refund after I asked to speak to a supervisor on the phone on my fifth attempt to get a refund from ErgoWorks. It's still not clear to me if ErgoWorks ever acknowledged receipt of the returned product. If you think you might need to return your product, don't go with ErgoWorks. If you know you won't need to return the product, you're probably safe.

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Order Date : 4/23/2014

Rating + 5 no problems

Recently purchased a keyboard from ErgoWorks that did not work out for me. Ruturn went smoothly with no problems. Great seller.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 60 days
  • Restocking Fee: 15.00%

    Our return policy is thirty days from the invoice date.

    If you return the product in the original manufacturer's box with all contents in like new and resellable condition, we will refund the cost of the items.

    Return to:
    Ergo Warehouse
    Attn: Returns
    420 Olive Avenue
    Palo Alto, CA 94306

    - Include copy of Invoice/Packing slip with the return
    - Original freight charges are not refunded
    - The buyer is responsible for any costs related to the return of the product.

    Thank You,

    David Kramer
    Ergo Warehouse
    420 Olive Avenue
    Palo Alto, CA 94306
    tel: 650-322-9775
    fax: 650-322-9770

Return Instruction
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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