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WONDERFUL Seller Profile 626-2804888 Email This Seller See all products from WONDERFUL
For returns only, please have seller name and RMA number ready when you call the number listed above. For other inquires, click “Email This Seller” button above.
Genesis established in September, 2011. A Reliable China wholesale and retail Online Shop with Diverse & High Quality Products where you can buy China Products at Best Price. We mainly deals various of articles for daily use products. We are specialize in LED lighting products,video games,computer accessories, Mobile phone accessories, clothing, home and garden items, jewellery, media player, car accessories and so on. In the future. we will constantly enrich our items and try to do the best for the customers.
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Standard Return Policy
Return for replacement within: 30 days
Restocking Fee: Yes
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.