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Seller#: 0UHG6RKMANJWEY12A

OK,Online Seller Profile 626-2804888 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from OK,Online See all products from OK,Online

For returns only, please have seller name and RMA number ready when you call the number listed above. For other inquires, click “Email This Seller” button above.

Company profile
Led products trade co., LTD., cangshan district, fuzhou city in China in 2013, southeast coastal important trade port in fuzhou, the company is committed to brand promotion and marketing in China, at the same time to provide customers the best quality Chinese goods. Company's main:Electronic products, clothing, bags, home textiles, footwear and other products.
Company since its establishment, the company respect "the steadfast, perseverance, responsibility" spirit of enterprise, and with integrity, win-win and create a business philosophy, to create a good environment of enterprise, with new management mode, perfect technology, and thoughtful service, excellent quality for survival, we always adhere to customer first service to customers, insist on their own service to impress customers.
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To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (20 Reviews ): Rating + 3
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 9 Reviews
newegg
45%
Good Rating + 4 2 Reviews
newegg
10%
Average Rating + 3 0 Reviews
0%
Poor Rating + 2 0 Reviews
0%
Very Poor Rating + 1 9 Reviews
newegg
45%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Tammy
Order Date : 8/16/2014

Rating + 5 Bought mislabled keyboard but they redemmed themselves.

So my boyfriend wanted a backlit keyboard, so I purchased him one from this company. Much to our dislike it wasn't actually backlit. So once we communicated this concern (they don't seem to be native English speakers) they agreed to give us a full refund, keep the keyboard and rename the product to a more accurate name. I do not think it was mal-intent on their part, just a language barrier. That being said, they were very fast to reply to emails. As far as the keyboard it is just fine.
Seller Response:Dear,
    Thank you very much to our evaluation, we also appreciate your tolerance of mistakes. Thank you! Sincerely wish you a happy life!


Did you find this review helpful? Yes No

DaveC
Order Date : 9/3/2014

Rating + 5 Attentive Seller

Gave 5 stars due to prompt (more like immediate) response as well as addressing the discrepancy between the product description and actual product.

Description was for a silent mouse. Product that arrived was not silent (buttons clicked as well as the scroll wheel).

Contacted the Seller to point out the discrepancy between description and actual product. The Seller thanked me, stated that they would modify the description and gave me a processing credit which was a nice surprise (I didn't ask/request for any type of a refund).

The Seller just needs to be a little better regarding the description to match the actual product. Otherwise, no issues with this Seller. Product arrived well wrapped and within an acceptable shipping time frame.
Seller Response:Thank you for your evaluation. We have been changed. Always in the pursuit of quality service!

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Dan
Order Date : 8/15/2014

Rating + 5 Seller was very helpful!

I had an issue with the seller about a keyboard and he resolved it quick. Ships products fast!
Seller Response:Dear
   Very pleased to be able to get your sure that we will continue to work hard! I wish you a happy life!


Did you find this review helpful? Yes No

Mike Jonez
Order Date : 8/8/2014

Rating + 4 Good 'nuf

The product came as described. It arrived in a reasonable time as well, considering the origination point. Though this seller operates more than one store they do offer great prices if you can accept the international shipping issues. Keep things like customs and shipping in mind when ordering from overseas and give yourself an extra few days. The days of ordering from Newegg to find the package at your doorstep when you get home have long since passed. Prepare for Newegg to become a rival to eBbay and Amazone now instead of your direct from warehouse tech shop.
Seller Response:Dear
   Thank you very much evaluation, we will continue our efforts to become an honest, efficient seller. I wish you a happy life!


Did you find this review helpful? Yes No

N/A
Order Date : 7/16/2014

Rating + 1 Awful...

Emailed them 5 days ago about them sending me the wrong case for my GoPro LCD screen. I asked for the correct one to be sent and so far I've heard nothing but silence.

I know that NewEgg partners with these companies to broaden their product base, but using these folks is a mistake and tarnishes NewEgg's good name.

Beware....
Seller Response:Dear Kevin Marsh,
    First of all I am very pleased to receive your letter, but I do not understand, how can say that I did not give you deal with it? I gave you the first time sent two messages. Solicit your treatment advice, is not your reply. Please go to view the message. The product in question is our responsibility, we are very ashamed, but because we do not deal with you, leaving such a bad evaluation, my shop because your evaluation will be closed, I am very worried. Waiting for your reply. I wish you a happy life!


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Martin
Order Date : 7/26/2014

Rating + 1 Don't buy from this seller.

Recently I ordered a HBS-730 from this seller.

I happen to own a HBS-730 before. The quality of that one is significantly better. Unfortunately, I lost it. That is why I ordered one from this seller. This one is in much worse shape. Low quality material, low quality manufacture. Classic unauthorized know-off. Newegg should ban this reseller. I highly doubt whether LG authorized this reseller.
Seller Response:Dear,
   I feel very ashamed. Very sad. I must have with suppliers to verify the situation. My God cargo punish me. I hope you can understand! I wish you a happy life!


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Kyle
Order Date : 7/18/2014

Rating + 1 Shipping problems

I have yet to recive my shipment and it has been over the 15 day time period that shipping suggested. Also I cannot see the shipping because the shipping number doesn't link to anything. I checked on ups and fedex and they both rejected the shipping number.
Seller Response:Dear
   I am very confused and puzzled, product display 2 August has arrived and sign. Repeatedly to communicate with you both reply. I feel very sad. Of course, we do not good enough, we will learn to seriously change back. We also hope that customers can understand our difficulties, a problem that we can communicate, negotiate deal! I wish you a happy life!


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N/A
Order Date : 7/18/2014

Rating + 1

MADE IN CHINA.
DO NOT BUY. ALL PRODUCTS MADE BY THIS COMPANY ARE OF THE CHEAPEST AND WORST QUALITY PARTS.
THIS IS THE WORST PRODUCT I HAVE EVER PURCHASED AND I REGRET IT.
Seller Response:Dear Kyle Contant,
    Very pleased to receive your letter, very sorry! We will strive to achieve customer satisfaction. Maybe it really was an accident. We've given you a full refund! Sincerely apologize to you!


0 out of 1 people found this review helpful. Did you? Yes No

Fermin
Order Date : 7/19/2014

Rating + 5 Great seller

Had a problem with my order, but the seller resolved the issue.

Thanks
Seller Response:Dear
   Thank you for giving praise, we will continue to work hard! I wish you a happy life!


Did you find this review helpful? Yes No

Olleh
Order Date : 6/29/2014

Rating + 5 Good Seller

Prompt Shipping, quick response to inquiries. Highly Recommended.
Seller Response:Dear,
   Thank you for your recognition of our work, we will continue to work hard, do a customer satisfaction integrity of the seller. I wish you a happy life!


Did you find this review helpful? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: Yes

RMA Policy
    Return for refund within: 30 days
    Return for replacement within: 30 days
    Restocking Fee: Yes
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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