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Seller#: 0UHG6RKMANJWEY12A

OK,Online Seller Profile 626-2804888 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from OK,Online See all products from OK,Online

For returns only, please have seller name and RMA number ready when you call the number listed above. For other inquires, click “Email This Seller” button above.

Company profile
Led products trade co., LTD., cangshan district, fuzhou city in China in 2013, southeast coastal important trade port in fuzhou, the company is committed to brand promotion and marketing in China, at the same time to provide customers the best quality Chinese goods. Company's main:Electronic products, clothing, bags, home textiles, footwear and other products.
Company since its establishment, the company respect "the steadfast, perseverance, responsibility" spirit of enterprise, and with integrity, win-win and create a business philosophy, to create a good environment of enterprise, with new management mode, perfect technology, and thoughtful service, excellent quality for survival, we always adhere to customer first service to customers, insist on their own service to impress customers.
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To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (39 Reviews ): Rating + 3
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 15 Reviews
newegg
39%
Good Rating + 4 4 Reviews
newegg
10%
Average Rating + 3 2 Reviews
newegg
5%
Poor Rating + 2 0 Reviews
0%
Very Poor Rating + 1 18 Reviews
newegg
46%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
N/A
Order Date : 12/17/2014

Rating + 1 Terrible

They spammed my email with requests to rate them with 5 eggs. Here is your 1 egg.
Seller Response:Dear,
    We are very sorry, but we will go to review the corrections. We really need your help meet the suffering, I hope to encourage you to give us a new company, but,,, sincerely wish you a happy life!


Did you find this review helpful? Yes No

dannyd
Order Date : 11/11/2014

Rating + 5 2014 New Special Mouse Pad Lingdu D9500 Keyboard Wireless Keyboard and Mouse Set

I ordered the wireless keyboard/mouse but when I got it there was no transmitter in the box which made it kind of useless. I contacted the seller and they instantly issued me a refund. I was pleasantly surprised at their professionalism. It could not have gone any better. I would certainly buy from them again. Great customer service. thank you guys.
Seller Response:tkanks

Did you find this review helpful? Yes No

N/A
Order Date : 12/19/2014

Rating + 5 Excellent Customer Service

I ordered a keyboard from them, and it turns out that it was not a mechanical keyboard. I put in an RMA for a refund and got a very quick response from them.
Seller Response:thanks

Did you find this review helpful? Yes No

N/A
Order Date : 12/25/2014

Rating + 1 Lots of problems

ordered Christmas day, its now January 9th still dont have them. heard some people dont even get their products or if they do they are sometimes broken im really hoping the same doesnt apply to me
Seller Response:Dear,
    I am very sorry. This time to the United States express a lot slower. We feel very helpless. We feel very sorry. I wish you a happy life!


Did you find this review helpful? Yes No

N/A
Order Date : 12/1/2014

Rating + 1 Awful

Product was damaged and my order was cancelled and I was refunded 2 weeks after I placed an order. Then they emailed me asking for a five star rating.

The company is in japan. Don't expect you order to come quickly if It comes at all.
Seller Response:Dear,
    I am very sorry. We feel very helpless. We feel very sorry. I wish you a happy life!


Did you find this review helpful? Yes No

N/A
Order Date : 11/29/2014

Rating + 1 Hasn't shown up

Can't say anything about the keyboard itself, it has not arrived. Seller advertised 5-15 day shipping. At day 21 tracking shows keyboard has not left China. Incredibly disappointed since this was to be a Christmas gift and will not arrive in time. At this point I am trying to get a refund.
Seller Response:Dear,
    I am very sorry. This time to the United States express a lot slower. We feel very helpless. We feel very sorry. I wish you a happy life!


1 out of 1 people found this review helpful. Did you? Yes No

N/A
Order Date : 11/21/2014

Rating + 1 Poor Cust Svc

The sent the incorrect item. I informed them about it 5 days ago and have heard nothing from them since. Still waiting.
Seller Response:Dear,
    I am very sorry. We feel very helpless. We feel very sorry. I wish you a happy life!


Did you find this review helpful? Yes No

John Koop
Order Date : 11/17/2014

Rating + 1 Nev Got Product

I ordered speakers from new egg, on the 17 of November and it is now December 9th. USPS tracking still shows same status " Waiting Delivery in China". Maybe I can give it as a give next year, when it eventually arrives.

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Selva
Order Date : 10/9/2014

Rating + 5

Product was delivered on time!
Seller Response:thanks

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Flyer
Order Date : 10/19/2014

Rating + 1 Long delivery times

Took two weeks to get item. Did not know it was coming from a location in China. No airmail. By boat. Will not use again.
Seller Response:Dear,
    I am very sorry. This time to the United States express a lot slower. We feel very helpless. We feel very sorry. I wish you a happy life!


Did you find this review helpful? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 10.00%

RMA Policy
    Return for refund within: 30 days
    Return for replacement within: 30 days
    Restocking Fee: Yes
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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