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Seller#: 0UHG6RKMHCCV5440B

Baxton Studio Seller Profile 630-238-8877EXT241 Email This SellerEmail This Seller  See all products from Baxton Studio See all products from Baxton Studio

Wholesale Interiors, Inc., began offering furniture online in the year 2002. With over 10 years of experience in the sofa manufacturing business , the founders of the company recognized the overwhelming value and convenience that the internet could provide consumers when purchasing made-to-order furniture. Wholesale Interiors, Inc. is an Internet "hybrid" in the sense that it controls the design and production of its line of furniture and offers it nationwide through it's website and locally through its Chicago land warehouse and showroom.

Wholesale Interiors, Inc.'s mission is to create a furniture ordering and delivery experience that provides customers with a sense of security, comfort, and loyalty. Wholesale Interiors, Inc. is committed to constantly providing stylish and unique furniture for the best value. We want to help you create a comfortable living space with ease and confidence. We do this with convenient online ordering processes, reliable Nationwide Delivery, and friendly customer service.

Whereas the online standard delivery time for made-to-order furniture is 14-16 weeks, Wholesale Interiors, Inc. can fulfill most orders in eleven weeks or less. Wholesale Interiors, Inc.'s customer service team is available five days a week to answer your questions and give advice on coordinating furniture and accessories for any home. Our hope is that you will find our service exceptional and our furniture a great value.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (6 Reviews ): Rating + 2
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 1 Reviews
Good Rating + 4 1 Reviews
Average Rating + 3 0 Reviews
Poor Rating + 2 0 Reviews
Very Poor Rating + 1 4 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Order Date : 8/3/2015

Rating + 1 Terrible experience

I ordered the bed from another company and received it via UPS. It arrived in damaged condition, and they were out of stock, so I ordered the same bed through Newegg. The seller would not send it via UPS. The local carrier didn't have a truck of the right size to deliver to my home. But instead of sending it back right away, they made me wait two weeks while they "looked for another truck." Finally, they admitted they couldn't fulfill the order. I have reordered the bed through Overstock.Com, since it is back in stock, and they will send through a reputable and competent carrier. I lost three weeks while I slept on the floor. And it took a few days for them to refund my money. I got nothing for my inconvenience, not even an apology. I am a very unhappy customer. I won't be back.

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Order Date : 12/5/2014

Rating + 1 poor service

So far I've been waiting almost 3 months for an almost $200 computer desk. Was on back order until 1/30, then 2/10, then 2/20, now 2/27. was never informed it was on back order until about 2 weeks after purchase when I inquired about the shipping. If it ships on 2/27 I will re-rate.
Seller Response:Hi Tracey,
I'm sorry to hear that you were not informed of this backorder. We have developed steps which will help to pervent this from happening in the future. Can you please advise if you have received the item you have purchased and the order#?

Thank you,

Baxton Studio

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    Wholesale Interiors will accept returns with a 15% restocking fee. The items must be returned in NEW condition in the original packaging. Customer agrees to pay for shipping both ways (shipping to the customer and return shipping to Wholesale Interiors’s warehouse). Wholesale Interiors will not pay any freight bills or shipping bills associated with returns. For any item which we can replace by sending parts or new cover set, we would send the parts or new cover set at our cost to you. However, if you insist on a refund, this will fall under our normal return policy and we would charge a 15% restocking fee and return shipping.

    Manufacturer defect claims and part requests must be sent to Wholesale Interiors within 30 days from the order delivery date to be processed. Wholesale Interiors will provide parts for the defective item(s) or issue partial refund depending on the condition. Wholesale Interiors will not be responsible for shipping cost of the replacement parts.

    In rare cases when wrong items are delivered, please contact Wholesale Interiors for RMA number for returns. Wholesale Interiors will not process refused shipments without Wholesale Interiors approved RMAs. For any return cases, Wholesale Interiors does not accept C.O.D. shipments. All return pieces must be returned to Wholesale Interiors warehouse facility before any credit or replacement could be issued.
RMA instructions
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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