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Baxton Studio Seller Profile 630-238-8877EXT241 Email This Seller See all products from Baxton Studio
Wholesale Interiors, Inc., began offering furniture online in the year 2002. With over 10 years of experience in the sofa manufacturing business , the founders of the company recognized the overwhelming value and convenience that the internet could provide consumers when purchasing made-to-order furniture. Wholesale Interiors, Inc. is an Internet "hybrid" in the sense that it controls the design and production of its line of furniture and offers it nationwide through it's website and locally through its Chicago land warehouse and showroom.
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Standard Return Policy
Manufacturer defect claims and part requests must be sent to Wholesale Interiors within 30 days from the order delivery date to be processed. Wholesale Interiors will provide parts for the defective item(s) or issue partial refund depending on the condition. Wholesale Interiors will not be responsible for shipping cost of the replacement parts.
In rare cases when wrong items are delivered, please contact Wholesale Interiors for RMA number for returns. Wholesale Interiors will not process refused shipments without Wholesale Interiors approved RMAs. For any return cases, Wholesale Interiors does not accept C.O.D. shipments. All return pieces must be returned to Wholesale Interiors warehouse facility before any credit or replacement could be issued.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.