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Sudden NINJA Seller Profile 604-2837815 Email This SellerEmail This Seller  See all products from Sudden NINJA See all products from Sudden NINJA

SELLER ACCOUNT DEACTIVATED: This seller is no longer affiliated with

Global seller enrolled in Newegg Return Service. Newegg will be responsible for processing RMA and general customer service.

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To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (2 Reviews ): Rating + 2
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 0 Reviews
Good Rating + 4 0 Reviews
Average Rating + 3 0 Reviews
Poor Rating + 2 1 Reviews
Very Poor Rating + 1 1 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Order Date : 3/30/2014

Rating + 2 Xbox Live Gold 12 Month Card

Over 20 days shipping for this gift card. Had to call newegg customer service to see where it was, or if it was coming. THEN, required a signature which I did not request. Ended up 24 days and had to get it at the post office because I was not home to sign. Over packaged for the item. Its a cardboard gift card with a code, and came in a bulky padded envelope. A paper envelope and 42 cent stamp may have fixed this.

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Order Date : 3/29/2014

Rating + 1

This seller never sent me a tracking number. after 14 business days, I havent received my item. POOR RATING . VERY DISSATISFIED. WILL NOT RECOMMEND THIS SELLER TO ANYONE, not even my enemy.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 90 days
  • Restocking Fee: 15.00%

    We accept returns for refund and exchanges within 30 days from receipt of your order.

    1. All returns must be in their original packaging and in like-new condition. All accessories and manuals must also be included.
    2. Any shipping and handling fees incurred by us to send your purchase to you will not be refunded.
    3. Returns with missing items (including, but not limited to, original manufacturer packing materials) will not be processed until the missing items are received.
    4. Customers are responsible for return shipping expenses unless the item is defective or damaged. Replacements will be shipped at our expense and discretion.
    5. Refunds will be issued after our warehouse receives, inspects, and processes your return. This process can take up to 7 business days.

Return Instruction
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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