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Seller#: 0UHG6RKM7NF2H3936

Lotos Technology Seller Profile 408-739-2329 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from Lotos Technology See all products from Lotos Technology

About Us
LOTOS Technology
Headquartered in Sunnyvale, California, USA, Lotos Technology supplies quality welding and cutting tools to small businesses and DIY buyers. Since 2007, it has gained recognition as a reputable source for affordable industrial and consumer based portable plasma cutters and welders. We are proud of our product, quality and after-sale service. One of our main goals is to establish a rep / distributor network. If you need a machine cutting/welding demo, or if you are interested in becoming a rep / distributor for us, please contact us. If you are new to welders and plasma cutters, or having trouble selecting the right model for your project, please visit the purchase guide section.

Inverter Technology from Lotos Technology
Lotos introduced inverter technology in welding and cutting machines. Lotos’ latest high frequency inverter technology utilizes V-MOSFETs along with PWM (Pulse Width Modulation) to deliver a far more constant, concentrated and precise current to the cutting surface. This technology enables compact and light weight Inverter Plasma Cutters. It helps our customers to easily achieve smooth, clean cuts on a wide range of surfaces and materials (e.g. stainless steel, alloy steel, brass, aluminum and other conductive materials) with less heat and reduces metal distortion. Our plasma cutters are designed especially for those DIY (do-it-yourself) users, while fully meet the needs of most professional users.

Lotos also introduced IGBT technology in welding and cutting machines. Compared to MOSFET technology, IGBT is more robust and better suited for industrial heavy duty cutting and welding.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (105 Reviews ): Rating + 5
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 84 Reviews
Good Rating + 4 13 Reviews
Average Rating + 3 3 Reviews
Poor Rating + 2 1 Reviews
Very Poor Rating + 1 4 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Mark B.
Order Date : 7/30/2016

Rating + 1 Still waiting a return shipping tag.

Ordered the wrong unit by mistake. Newegg took care of the refund quickly and promptly but the seller still has not sent a return shipping label after several weeks. The unopened package is still sitting in my floor waiting to be returned.

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Larry T.
Order Date : 4/24/2016

Rating + 3 Poor quality control

Handle was broker on top pf unit when received. Packing was not damaged. Replaced unit quickly but then air regulator did not work. Replaced that fast but feel they should check units better before shipping. Should not have this many problems with new unit.

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Order Date : 9/21/2015

Rating + 1 No customer support

I sent an email to '' on Oct 1, 2015 and 3 follow-up emails since with not one response. This equals no technical support. How do you stay in business?

2 out of 2 people found this review helpful. Did you? Yes No

Order Date : 6/24/2015

Rating + 1 no customer service

no response from emails
no one answers phone
or calls back

2 out of 2 people found this review helpful. Did you? Yes No

Order Date : 10/19/2014

Rating + 1

Shipped to "Billing" address - - -NOT "Shipping" address

1 out of 7 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 60 days
  • Restocking Fee: No

    30-Day Satisfaction Guaranteed

    At Lotos Technology, our first concern is your 100% satisfaction – Within 30 days, if the customer reports a defect on the product, which is confirmed after return inspection by Lotos, the customer will receive a full refund or replacement of the product, and Lotos will pay for the return shipping. If no product defect is reported but the customer chooses to return the product within 30 days, the customer will receive a full credit towards future purchases, and the customer must pay for the return shipping. The 30 day satisfaction guarantee applies to new Lotos machines only. It does not apply to refurbished products, products offered for trial, and other products with specific return policies stated within the product description.
HI - Welding Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 60 days

Return Instruction
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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