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Seller#: 0UHG6RKM7NF2JJ43A

LENSION Seller Profile 626-2804888 Email This SellerEmail This Seller  See all products from LENSION See all products from LENSION

For returns only, please have seller name and RMA number ready when you call the number listed above. For other inquires, click “Email This Seller” button above.

Lension is an online retailer offering a comprehensive range of accessories for products ranging from electric accessories,cellphone accessories, computer accessories,cars with many categories in-between.
We are located in GuangZhou, China where a vast number of exciting and innovative products are manufactured. We offer our customers amazing savings compared to prices offered by traditional retailers for similar or identical products.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (20 Reviews ): Rating + 3
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 8 Reviews
newegg
40%
Good Rating + 4 1 Reviews
newegg
5%
Average Rating + 3 0 Reviews
0%
Poor Rating + 2 2 Reviews
newegg
10%
Very Poor Rating + 1 9 Reviews
newegg
45%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
N/A
Order Date : 12/19/2014

Rating + 1 SLOOOOOOW DELIVERY

Ordered on 12-19-14.
WASN'T DELIVERED UNTIL 1-10-15!!!!
Seller sucks!
Seller Response:hi,
the tracking number has been changed to 9274899996307771410156 and the item has been delivered on 2015-01-06.you can track it on the website of USPS.


Did you find this review helpful? Yes No

N/A
Order Date : 12/9/2014

Rating + 1 Processor fan

I've yet to receive the product i ordered, and it has been well past the 15 day shipping time, probably about 22 business days since i ordered it
Seller Response:hi,we are sorry about the shipping time.maybe there is some delay in transport.and we see that the item has been delivered on January 12, 2015.
Tracking Number: LN614105705CN

DATE & TIME STATUS OF ITEM LOCATION
January 12, 2015 , 2:12 pm Delivered FORT CAMPBELL, KY 42223

we are so sorry for the delay and hope you can accept our sincere apology.


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musachi
Order Date : 11/21/2014

Rating + 1 cpu fan

mabe if i got my order i would have something to say!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Seller Response:hi,
the item has been return for us by post office at the first time.and we have resend the item for you.the tracking number is 9274899996307771565221 and the item has been delivered on January 6, 2015.
we hope you can accept my sincere apology.


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N/A
Order Date : 11/19/2014

Rating + 1

I would like to rate the item purchased from newegg, However, I haven't received the item that was purchased. Thanks
Seller Response:hi,
the item has been delivered on December 15, 2014.
we are so sorry for the delay and hope you can accept our sincere apology.


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Tommy
Order Date : 11/8/2014

Rating + 2 Should have known better

First off, don't cheap out on computer parts. I should have known better than to order something from china.
Waited over two weeks and still got no shipping updates. Emailed them several times and all they told me was to "Be Patient".
Demanded a refund and got it, that is about the only satisfying thing about this company, aside from them saying i can keep it for free if i actually even get it.
Seller Response:we are so sorry for the delay and hope you can accept our sincere apology.

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N/A
Order Date : 8/29/2014

Rating + 1 Bad Equipment.

The seller sent me a bad display port to HDMI cable that does not work. It came from China to the US. When it got here it did not work. I can not return it because the shipping costs are more expensive than the cable itself. I have replaced the bad cable with one bought from a retail outlet and thrown the cable from Lension in the trash. A complete waste of time and money.

0 out of 1 people found this review helpful. Did you? Yes No

N/A
Order Date : 8/6/2014

Rating + 5 Excellent customer service

The customer service is excellent. I got a near instant response and they were very helpful.
Seller Response:thanks

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Ranstop
Order Date : 8/6/2014

Rating + 5 Appreciates customer

Customer support is excellent. Got instant response from the team with no hassle. I would recommend to anybody!
Seller Response:thanks.

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N/A
Order Date : 7/30/2014

Rating + 1 Displayport VGA adapters

I ordered 20 of these displayport adapter for dual monitor setups at work and eight of them were DOA. Opened one up and half of the wires inside weren't even connected to the cicuit board.

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N/A
Order Date : 6/27/2014

Rating + 1 Slow and rude

When I asked if the company was open on Friday because I wanted to know why the item hadn't been shipped yet I was told in a reply e-mail. "Yes we are open on Friday's... Be patient." which came across as very rude considering I just wanted to know if they were open and if the item was going to ship soon. It turns out that my concerns were well founded. I now have every part for my new computer except for the CPU fan. The fan may be fine once it gets here but it has already been over a week since I ordered it. Order date was 06/27/2014 and today's date is 07/08/2014. I can only hope it arrives today. It may be that it has to ship from father away but I think the response given back in the e-mail could have indicated that rather than just telling me to be patient. What I was, was curious and now I am getting impatient.
Seller Response:hi,you can see that the item takes 5-15days to you when you make the order.we have shipped the item on 28/6/2014.you can track it on the website of the USPS.we hope you change the Feedback for us.thanks for your understanding.
Tracking Number: LN372448043CN
2014-07-06 07:11, Depart USPS Sort Facility, SAN FRANCISCO, CA 94128

best wishes!


0 out of 4 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 10.00%

RMA Policy
    Return for refund within: 30 days
    Return for replacement within: 30 days
    Restocking Fee: Yes
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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