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Seller#: 0UHG6RKM7NF2U3A80

Brownbox Seller Profile 605-422-1325EXT101 Email This SellerEmail This Seller  See all products from Brownbox See all products from Brownbox

Our company was established in 2004 in North Sioux City, South Dakota, the heart of the Midwest. We understand the importance of our customers, and the trust you put in us to bring the best value and service.

Over the years we expanded our product offering to include recertified and open box computers, consumer electronics, as well as other products that compliment these items. Focusing on recertified products allows us to bring you the latest technology you crave at great value pricing. We know the rush we get from getting a great deal, and we want to bring that "rush" and those great deals to you. Based on this founding principle, our core value position is providing you with the deals you are looking for by delivering quality products that have the performance you want while saving you money.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (257 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 189 Reviews
Good Rating + 4 34 Reviews
Average Rating + 3 7 Reviews
Poor Rating + 2 4 Reviews
Very Poor Rating + 1 23 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Jenkins C.
Order Date : 9/16/2016

Rating + 5 Fast shipping, top-notch packing

The item arrived before I expected it with the most caring and expert packing imaginable. I want to use this vendor all that I can.

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Order Date : 8/9/2016

Rating + 1 Quit Working after 1 Week

Refurbished HP laptop that I purchased quit working after 1 week of moderate use. And refurbished it really looked. Started going to self-restart and then the keyboard quit working.
Newegg should watch who they work with, as with sellers of low quality electronics they will loose their name and faith of their customers, like myself. S
Seller Response:Sorry for the problems.

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Order Date : 7/23/2016

Rating + 5

I've got a TV from this seller and it was safely shipped with sturdy packaging in a properly labeled box (fragile, upper side). The shipping was right on time. I was very satisfactory with this seller.

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Michael A.
Order Date : 6/10/2016

Rating + 5 Very impresser

Although the refurbished TV I ordered was initially missing the stand that is supposed to come with it, newegg and brownbox customer service rectified the issue very quickly and painlessly. I ordered this TV to match an identical model in the same room for symmetry. The only difference I noticed is that the other one, which I bought new a couple of years ago, has a glossy finish on the screen. The refurb has more of a matte appearance. Anyway - I am satisfied.

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Deidrich T.
Order Date : 4/30/2016

Rating + 5 Smart TV

Yes; to all questions - fast shipping, great packaging, good communications; and the Smart TV applications setup and interface are working great!

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Order Date : 4/3/2016

Rating + 5 Fast shipping, great deal, would buy again.

Very good experience with this seller. Incorrect remote was sent with the TV, but shortly after contacting the seller they sent me the correct remote. Very happy with my purchase and experience with the seller.

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Order Date : 3/8/2016

Rating + 3 Good Product - Fast Delivery - Slow on Service

I received my refurbished HP Notebook and found the Windows 10 Operating System to have problems. I tried to contact Newegg Customer Service but had problems getting less than a quoted four hour wait. When trying to get tech support on OnLine chat I had trouble getting access because did I not have an RGA number. Finally I got on HP Customer Service and found that the computer was so new that it still had most of its new product warranty left. So, they took it back and corrected is problems.

1 out of 1 people found this review helpful. Did you? Yes No

Norman M.
Order Date : 3/8/2016

Rating + 1 Non-Responsive

The computer came with Windows 10 but was not activated. I tried several times to activate but to no avail. There was no product key on the computer or power supply. Other than that, it worked great. I emailed Brownbox but have heard back nothing.

1 out of 1 people found this review helpful. Did you? Yes No

Mr. S.
Order Date : 1/2/2016

Rating + 1 Missing parts

Missing Owner's Manual and Quick Start Manual as well as no assistance from Newegg. Never again!!

1 out of 1 people found this review helpful. Did you? Yes No

h l.
Order Date : 1/14/2016

Rating + 4 excellent seller.

item came as described and came with manuals in two languages. Item was easily configured out of the box and picture was excellent.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: No

    All product returns require a return merchandise authorization number (RMA). An RMA number must be issued within 30 calendar days after the date of purchase. To qualify for return all products require a Return Authorization (RMA) number prior to being returned, must be 100% complete, in the same condition as when sold, and in the original packaging as provided by the manufacturer. All packing materials, manuals, diskettes, CDs, digital media, blank warranty cards and other accessories and documentation must be included. Kits and other items assembled after purchase must be unassembled and returned in the manufacturer's original packaging. All returns must have original intact UPC barcode and Serial number. All return and warranty terms will initiate on the day of delivery and all return merchandise must be received by our warehouse within 10 days of RMA issue.

    Software and Software downloads may not be returned.

    Shipping: Shipping costs are non-refundable. In many cases the manufacturer will offer an in-home repair service when using the term of the manufacturer warranty. This is the most efficient and quickest method of correcting any items with functional issues.

    Shipping Damage: Freight damage covered within our carrier shipping insurance. Please notify us of all shipping and box damage within 48hrs of item receipt so we can contact the carrier to arrange pick up and inspection of the damaged items. Original packaging must be available for insurance inspection at the original address of delivery.

    Fraud: Return fraud such as altered, counterfeit and/or switched product will be prosecuted to full extent of the law.

    Tech Support: When contacting the manufacturer, please be prepared to provide the following information: Date of purchase, Copy of invoice, Serial number and Manufacturer Part Number of the product that you would like to exchange or have serviced.

Return Instruction
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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