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Seller#: 0UHG6RKMOTBD10801

Front Source Tech Seller Profile 973-772-1616 Email This SellerEmail This Seller  See all products from Front Source Tech See all products from Front Source Tech

Our firm specializes in Refurbishing and Restoring computer systems. We also sell new computers. We can design the specific computers to meet your needs and design a system for the single user to the corporate installation. “Let Front Source be the Green Source” for your technology needs.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (99 Reviews ): Rating + 3
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 32 Reviews
newegg
33%
Good Rating + 4 7 Reviews
newegg
7%
Average Rating + 3 7 Reviews
newegg
7%
Poor Rating + 2 9 Reviews
newegg
9%
Very Poor Rating + 1 44 Reviews
newegg
44%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
N/A
Order Date : 4/5/2015

Rating + 1 Be careful...

Received a Dell laptop from them, just not the one I had ordered. They NEVER told me about substituting what I wanted with what they had to sell.

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Anth
Order Date : 10/10/2014

Rating + 3 Almost good for the price

Yes, it's refurbished so i don't expect too much. Price was great. Computer works well for the most part. BUT when I finally got around to using the DVD Player after owning it for 6 months I find it will not work. Disappointed. Initially I was excited to get a 1 year warranty but looking at the details I would need to send the thing in and that is just not worth the hassle. Everything else on the set has been very good. If that DVD player had worked this would have been great for the price.

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N/A
Order Date : 1/27/2015

Rating + 5

A very clean computer! Well packaged with quick delivery.
OS issue resolved promptly with a phone call. Will use this website again. Would highly recommend.
Thank you

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Bigcardave
Order Date : 12/24/2014

Rating + 1 Cutting my losses

After receiving a refurbished laptop I found it obviously had a bad battery which I verified using the BIOS diagnostic tools. After reporting it and receiving a replacement which wouldn't charge properly, I found that they had sent the incorrect power adapter with the laptop. After reporting what output was required by the computer I was sent the exact same adapter as a replacement. Then I discover that the unit was advertised as having 1 GB RAM, but it actually had 512 MB. At this point I felt enough was enough so I sent it back only to be refunded for the purchase price alone. They kept what I had paid for shipping. I'm making sure that everyone I know is aware of Front Source Tech's unethical business practices. Do yourself a favor & avoid dealing with these people at all.
Seller Response:We exhausted every possible option to satisfy our customer. the charger was a standard Dell 65 watt adapter and was brand new. We replaced the battery and incurred 3 additional fees. Despite offering a replacement, our service team did all possible and explained clearly the options for the inexpensive laptop. We value integrity in conduction business an feel that our staff behaved honestly and professionally.

1 out of 1 people found this review helpful. Did you? Yes No

Pistoff
Order Date : 12/10/2014

Rating + 1 Recycled Junk

I Bought a Dell Laptop for my kid for Christmas. It was not as the Ad said. It was not refurbished it was modified. The PC tells you as soon as you plug the power cord in that it's the wrong one and the voltage may damage the Laptop. It originally had Windows Vista but when I got it, it had Windows 7 loaded on a hard drive that still had the Vista OS on it. It was sold as having 80 gigs on the hard drive but only has 50 and only 14 of that available. Then Wifi was working but suddenly stopped and now will only connect by a USB cable. It also will not take Windows updates and says that the software will have to be registered shortly or the OS will not work. Now of course I have to either toss it and lose the 160 I spent or spend even more to get it right.
Seller Response:We will replace this computer for the customer as this was not intended and had we been contacted right away, we would have immediately replace and or repaired any defective components.

1 out of 1 people found this review helpful. Did you? Yes No

Marco
Order Date : 12/23/2014

Rating + 1 Unit not what I ordered.

I ordered a Dell Latitude D510 Laptop, 2g memory, 60g hard drive, Windows XP Professional, DVD-ROM Item #9SIA4EK2CA3916.

I recieved a Dell D610 with only 1GB of ram instead of 2, and a 14.1" screen instead of the 15.4 screen noted under the Specifications tab at newegg. My fault I guess for not reading the seller reviews before buying. This seems to be a common problem with these people. Lousy QC!

Will not hassle with returning the unit. I will sell it for what I have in it and move on. Front Source, You had your chance and blew it. Will not buy from you again.
Seller Response:We gave the customer great free upgrade to the D610 which has a much faster processor and is a much more powerful and faster computer. We always tryto give the best product for no added charge when we can and we will inform the customer of the specs.

1 out of 1 people found this review helpful. Did you? Yes No

nuclearcowboy
Order Date : 11/30/2014

Rating + 1 Front Source Tech

Received the wrong computer, the computer they sent won't boot. They will not respond to requests for a return. Avoid this seller
Seller Response:We have spoken to this customer and he found the label that had been emailed to him before he left the comment. It was in a different folder and all is good. he has agreed to remove these comments as they were made is haste and not reflective of the service rendered.

1 out of 1 people found this review helpful. Did you? Yes No

LEN
Order Date : 11/17/2014

Rating + 5 Dell 760

The computer arrived quicker than expected, popped the cover and squeaky clean. Everything was as advertised except I got a pleasant surprise, the advertised dvd rom was a burner and the 32 bit win 7 was win 7 pro 64 bit. I also got a call from a Front Source rep asking if I was satisfied with the system reminded of the 90 day warranty
don't hesitate to call with any problems. .

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Ben
Order Date : 11/18/2014

Rating + 5 Unexpected awesome follow up!

I just had to buy a DMS-59 to VGA adapter and thought nothing much of it, it came the mail a few days afer I ordered it and worked!

A month later or so around the December Holiday time, I was caught off guard when I got a phone call from one of their representatives. They wanted to see how the product I bought from them was doing, and that everything met my standards.

I thought this was very cool that they called to follow up with me, even over a $9(USD) purchase.

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WillG
Order Date : 11/8/2014

Rating + 5 Excellent quality refurb

This is the second refurb Dell I've gotten from Front Source. The unit had a very minor scuff on the case, but other than that was cosmetically new. Functionally, it was perfect. A clean install of the OS with Office suite. Even received a follow-up call to make sure I was happy with the unit. Now THAT is customer service! Pro-actively reaching out after shipping a 1st quality refurb shows a top notch organization. This was a personal purchase, but as IT Director for a law firm, I'm going to be recommending Front Source based on both the quality of the equipment and the excellent customer service.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 90 days
  • Restocking Fee: 10.00%

RMA Policy
    We will accept returns for a refund within 30 days of the order date. We will accept returns for a replacement within 90 days of the order date. Pre-paid return labels will be provided for the return of units received defective or damaged.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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