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MNW GLOBAL Seller Profile 714-657-3849 Email This Seller See all products from MNW GLOBAL
MNW GLOBAL, INC is a fast-growing online retailer of the brand new technology products and electronic devices around the world.
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Standard Return Policy
These are MNW GLOBAL's Standard Return Policies applicable only to products purchased by you directly from the Newegg.com website.
•All product returns require a Return Merchandise Authorization (RMA) number. You may obtain an RMA number by contacting MNW GLOBAL.
•Any return for a refund may be subject to a 15% restocking fee.
•Products that are not eligible for return and will be sent back to you at your cost and expense if received by us
•Any product not purchased from Newegg.com
•Any product without a valid, readable serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number
•Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product
•Any product from which the UPC code has been removed from its packaging
•Any product that exhibits physical damage
•Any product for which you have submitted a mail-in rebate
International Order Return Policy
•Return for refund: 30 days
•Return for replacement within: 30 days
•If a monitor is returned to us due to any compatibility issues with a buyer's PC computers or user environment, the return shipping cost + 15% restocking fee are on the buyer.
For example, the monitor model "QNIX QX2710 LED Evolution II 27" QHD Samsung PLS Matte Panel PC Monitor" with only DVI-D input is not compatible with laptops or on-board graphics card. If the buyer returned the monitor because it did not work when connecting it with a laptop or on-board graphics card, the return shipping cost and 15% restocking cost would be charged to the buyer. Please read thoroughly the compatibility issue of the monitor that you are going to buy. The compatibility issue is explained on the product information page.
•Restocking fee: 15%
Maintain all of the original packaging in the event you need to return a product, including the retail box, manuals, cables, and all other items originally included with the product.
Do not write or place stickers on the original manufacturer’s packaging.
"DOA" (Dead-on-Arrival) Products
If a product arrives and is completely non-functional (DOA or Dead-On-Arrival), contact us immediately or fill out the online RMA request form.
Most DOA products (excluding software and consumables) can be returned for refund within thirty (30) days of invoice.
DOA merchandise must be returned with all original packaging and accessories for the return to be accepted.
Full refunds are given only in the case of non-functional products.
If the products work well, shipping cost is non-refundable.
A new, unopened PC monitor can be returned within 30 days of the invoice date for a full refund.
No restocking fee will be charged.
However, customer will be responsible for the return shipping cost.
An opened PC monitor is free from defects in materials or workmanship can be returned
(in new condition with original product packaging) within 30 days of the invoice date for a refund,
subject to a restocking fee of up to 15% of the purchase price and related shipping expenses are buyer's responsibility.
Please kindly contact MNW GLOBAL before returning any product to get the return instruction and return address.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.