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Seller#: 0UHG6RKMKKC3H3F23

MNW GLOBAL Seller Profile 503-746-7686 Email This SellerEmail This Seller  See all products from MNW GLOBAL See all products from MNW GLOBAL

MNW GLOBAL, INC is a fast-growing online retailer of the brand new technology products and electronic devices around the world.
We are committed to becoming the most trusted provider on the e-commerce market.
We always pursue this goals by offering fast-shipping, superior customer service, and best products at best price.
Since we have started selling the electronic devices and goods on Newegg, we have built trusting relationship with our customers.
With all this, we became a top rated seller and could actively sustain our business on Newegg.
Our mission is to ensure 100% customer satisfaction and to strive to provide you the best shopping experience.
Customer satisfaction is our top priority. We look forward to serving you with our best.
Thank you.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (247 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 180 Reviews
newegg
72%
Good Rating + 4 24 Reviews
newegg
10%
Average Rating + 3 4 Reviews
newegg
2%
Poor Rating + 2 5 Reviews
newegg
2%
Very Poor Rating + 1 34 Reviews
newegg
14%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
N/A
Order Date : 8/22/2015

Rating + 5 Excellent Monitor

Monitor as described - loving it. Shipping was lightning fast!

Did you find this review helpful? Yes No

N/A
Order Date : 8/12/2015

Rating + 1 Seller not letting return happen

Seller is from South Korea & won't let us return a product even if we have to pay the shipping & 15% stocking fee, keeps trying to negotiate some kind of deal

1 out of 1 people found this review helpful. Did you? Yes No

ScrewQnix
Order Date : 7/8/2015

Rating + 1 Horrible/abomination

The company that sells this monitor is the most horrible company I have ever had to deal with. The monitor was sent to me DOA. I went back and forth with their "customer service" for 2 weeks! Yes I said 2 weeks. Because they don't respond but for every other day with one stupid question at a time.

Bottom line is the freaking monitor does not work. (I tried it on 3 separate computers) All working computers mind you. I am an engineer/machinist who owns my own company, I think I can plug in a dang monitor. They finally asked me to return it. So I did. 2 more weeks goes by with no contact, I emailed them 2 days ago, now they say "oh sorry it got here awhile ago and it works" that is a load of crud!!! I'm peeved if you cant tell.

I told them I want a new monitor or a refund but I have gotten neither. Buyer beware, monitor was cheesy any how. Guess I got taken for $160 bucks:(

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DM
Order Date : 8/14/2015

Rating + 5 Exelent

Got my Wasabi Mango hd420 really fast from Korea, ordered the pixel perfect version. No dead pixels as described, and it was well packaged. I highly recommend this seller.

Did you find this review helpful? Yes No

Cask
Order Date : 8/2/2015

Rating + 5 Excellent Monitor

Fast Delivery. Monitor is beautiful and no dead/stuck pixels.

Did you find this review helpful? Yes No

Mdbdoc
Order Date : 8/13/2015

Rating + 5 Gave me what I asked for

Ordered a pefect pixel monitor, and 4 days later (30hrs waiting in customs) I had my monitor. The monitor was on sale for a stupid cheap price, and the shipping was fast. They held up thier end and did everything excepted. Will be happy to order from them again.

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Gerry
Order Date : 7/16/2015

Rating + 1 DOA and impossible to return

Unit showed up well packaged. Turn it on and it turns itself back off in 10-15 seconds - even while in the menu. Not even long enough to switch inputs. Their support keeps wanting to know pointless stuff (whats the video card when it's not even connected yet). Then claims that everthing is normal (it's supposed top just shutoff in 10-15 seconds). I've dealt with monitors for 20+ years and I'm aware of auto-power down, but not while actively using the menu.

They are impossible to communicate with (you can tell something like Google Translate at work) and regardless of the problem or test results, they keep saying "it's supposed to do that".

I'm sure a working unit is great and would love to have one. But their support is like yelling at a wall.

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SiAScORCH
Order Date : 7/18/2015

Rating + 1 Avoid

I ordered a "pixel perfect" monitor and received one with dead pixels. I think they took more of a guess to actually hope it was pixel perfect, but once I contacted them about this twice they offered me a partial refund. That's what makes it seem like they're just taking a gamble and then with the partial refund that makes me wonder if it's not a strategy they use to charge more for a monitor.

Communication with this seller is horrible. I would receive an e-mail and within 5-10 minutes I would respond to it but yet they wouldn't send another e-mail until the following day. So me personally I'll avoid this seller at all costs because I'm thinking if I have problems it's going to take days to get this resolved because of the lack of communication.

1 out of 1 people found this review helpful. Did you? Yes No

N/A
Order Date : 6/24/2015

Rating + 1 Bad seller ever

I ordered 6 monitors on 6/24/2015 and only received 4 next week. they give me 6 tracking numbers and found two of them were missing on the way. I conacted them on 7/1/2015 and they said they will need to contact ups first and no any updates.I contacted them on 7/6/2015 again and they said they need more days and no any updates again. I contacted them on 7/15/2015 again and they said they will ship me replacements and no updates. today is 7/25/2015 and I still didn't receive anything. What a seller ! What a liar !!!

1 out of 1 people found this review helpful. Did you? Yes No

Mark K
Order Date : 7/1/2015

Rating + 5 Great Product!

Unbelievably fast shipping (2 days international).
Great Product

1 out of 1 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    General Policy

    These are MNW GLOBAL's Standard Return Policies applicable only to products purchased by you directly from the Newegg.com website.

    •All product returns require a Return Merchandise Authorization (RMA) number. You may obtain an RMA number by contacting MNW GLOBAL.

    •Any return for a refund may be subject to a 15% restocking fee.

    •Products that are not eligible for return and will be sent back to you at your cost and expense if received by us

    •Any product not purchased from Newegg.com

    •Any product without a valid, readable serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number

    •Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product

    •Any product from which the UPC code has been removed from its packaging

    •Any product that exhibits physical damage

    •Any product for which you have submitted a mail-in rebate



    International Order Return Policy


    •Return for refund: 30 days

    •Return for replacement within: 30 days

    •Restocking fee: 15%


    Maintain all of the original packaging in the event you need to return a product, including the retail box, manuals, cables, and all other items originally included with the product.
    Do not write or place stickers on the original manufacturer’s packaging.


    "DOA" (Dead-on-Arrival) Products

    If a product arrives and is completely non-functional (DOA or Dead-On-Arrival), contact us immediately or fill out the online RMA request form.
    Most DOA products (excluding software and consumables) can be returned for refund within thirty (30) days of invoice.
    DOA merchandise must be returned with all original packaging and accessories for the return to be accepted.
    Full refunds are given only in the case of non-functional products.
    If the products work well, shipping cost is non-refundable.


    A new, unopened PC monitor can be returned within 30 days of the invoice date for a full refund.
    No restocking fee will be charged.
    However, customer will be responsible for the return shipping cost.


    An opened PC monitor is free from defects in materials or workmanship can be returned
    (in new condition with original product packaging) within 30 days of the invoice date for a refund,
    subject to a restocking fee of up to 15% of the purchase price and related shipping expenses are buyer's responsibility.


    Please kindly contact MNW GLOBAL before returning any product to get the return instruction and return address.
    Thank you.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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