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OMPBS Seller Profile 551-223-1073 Email This Seller See all products from OMPBS
OMPBS is North Americas largest broad-line wholesale distributor of business products. We represent over 1,000 manufacturers, providing distribution and marketing expertise to a broad spectrum of resellers in a number of product categories including: Restaurant Supplies & Party Supplies & Store Fixtures and Displays & Imaging Supplies.
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Standard Return Policy
There are two types of returns - - Regular Returns and Damaged Returns. Below is our specific policy and procedure for each of these types of returns:
This type of return is for items that you have ordered in error, no longer need, or have since changed your mind. Once the product is received back at our designated warehouse, you will receive a refund for your purchase, minus any shipping and handling fees that may apply. Refunds for product returns will be issued after below criterias are met:
The item must be returned within 30 days of shipped date via our website.
Tracking information must be provided to us within 2 days for return packages.
The item must be returned in its original packaging.
The item must be returned in the condition it was received
Please note that you will be responsible for shipping charges back to our warehouse on this type of return.
Damaged Product Returns
This type of return is for items that have arrived to you in a damaged or defective condition or the warehouse has sent you the wrong item (not the item on your order). These returns are eligible for a full monetary refund as long as the following criteria is met:
You must complete a return request at our website or call customer service within 3 business days of receipt of the product, including the details of the reason for return.
The product is returned in its original packaging.
Refunds will be issued after :
Your item is received back at our designated warehouse.
The item has been inspected and has met all return criteria above based on the type of return.
In case of damage or error return, the damage will be inspected or the error verified. A refund or re-ship will be made based on customer request.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.