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Adorama Camera Seller Profile 800-223-2500 Email This Seller See Seller Store See all products from Adorama Camera
Adorama is one of the nation's largest Photographic retail and mail order suppliers. For over 35 years we have been serving professionals as well as amateurs in the photographic, video, digital imaging and Astronomy fields. We offer the best combination of quality services, vast selection, knowledgeable staff, and competitive pricing.
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Standard Return Policy
For the first 30 days after your purchase you may return merchandise for a full money back refund, excluding any shipping charges. Simply download and fill out the Return Merchandise form. All returns must meet our guidelines.
Returned or exchanged products must be in brand new, mint condition, and have all original manufacturer's packaging, materials, and accessories, including instruction booklets, packing inserts, and blank warranty cards.
Merchandise missing the original Universal Product Code (UPC) cannot be returned. The original manufacturer's labeled packaging should be enclosed within an outer shipping box. Please do not write or place shipping labels or stickers on the manufacturer's packaging.
Securely package the product and include the filled out Return Merchandise Form and a copy of the original invoice.
Ship the parcel back to us freight prepaid. We do not accept COD or freight collect shipments. We recommend a shipping method that provides tracking and insurance.
7 Slater Drive
Elizabeth, NJ 07206
Items that qualified for free shipping that are being returned will have our standard shipping charges deducted from the refund or credit. The return shipping cost (the cost to send an item back to us) is not refundable.
Please allow up to eight business days after we receive the package for your return/exchange/refund to be processed. An e-mail confirmation will be sent to you once the return is processed.
Important Note for international customers: Please mark the item as "VENDOR RETURN" to avoid duties and customs.
Items that cannot be returned
Items from the following categories may not be returned once opened:
•Software, Film, Paper, DVDs and video tapes, Bulbs and flash tubes, Batteries, Ink cartridges, Memory cards, Any item which has been removed from its "blister-pack"
TV Return Policy:
•TV's Up to and including 47" All TV's up to and including 47" that are sealed in the original manufacturer box (never opened) may be returned within 30 days for a refund. You will receive the purchase price less shipping charges (Items that qualified for free shipping that are being returned will have our standard shipping charges deducted from the refund or credit.) You must insure the product when you ship it back to cover possible damages that may occur during transit. Any free offers that you received along with this purchase must be returned. A fee will be charged for any items that were not returned.
•TV's over 47" cannot be returned. In the unlikely event a TV is defective the warranty is to be handled thru the manufacturer. When your TV is delivered please inspect the TV for any obvious damage. A broken or damaged outer box is a first sign that your TV may have been damaged in transit. Open the box immediately and inspect your TV. If the TV is damaged, have the driver note it on the delivery document and contact us immediately to report the damage and file a claim.
Items from the following categories may not be returned:
•Printers cannot be returned once toner, ink, or ribbon cartridges have been installed.
•Notebooks, Netbooks, Tablets, iPads and Computers cannot be returned or exchanged once opened or unwrapped.
•Underwater photography equipment cannot be returned once it has been used in water.
•Cell phones and smart phones will only be accepted for credit or exchange if they register less than 10 minutes cumulative talk time and show no sign of use. Defective phones will be exchanged for the same model only.
If the above conditions are not met, Adorama has the right to refuse the return or charge a restocking fee.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.