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Seller#: 0UHG6RKM9IY0JJ559

Atlanta Electronics LLC Seller Profile 770-369-0536 Email This SellerEmail This Seller  See all products from Atlanta Electronics LLC See all products from Atlanta Electronics LLC

We restore previously owned electronics such as laptops and handhelds back to their original fully functional condition. We test all components and perform a fresh installation of the operating system and primary drivers. Any listed addittional software will also be freshly installed. The original battery is typically included therefore we can not guarantee the charge time. A power cord will also be included. These devices will typically have slight signs of wear but they will be cosmetic only and will not affect functionality. We guarantee that all primary components will be working normally out of the box.

Any device that arrives at your location with a defect must be reported to us within 5 days of it's receipt. We will than offer you the option of a return with a full refund or a replacement. We will pay for return shipping. The unit must be returnd in the condition in which we shipped it. If you add or upgrade any software including the operating system you may void our warranty if we discover you have not done so correctly.We reserve the rite to charge a 15% re-stocking fee on all items that are found to have been tampered with or that are returned with alterations or modifications that we did not authorize.

Hardware defects that occur during the first 30 days are covered by our standard repair or replace warranty. Batteries are not covered by this warranty. We will either repair your unit or ship you a replacement of equal or greater value. This warranty does not cover software that we did not include, or viruses.

We will not warranty any device that has been shipped outside of the continental USA. Any devices shipped to a third party will only be covered by a repair or replace warranty that begins when the purchasing party originally takes delivery.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (36 Reviews ): Rating + 5
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 31 Reviews
newegg
86%
Good Rating + 4 0 Reviews
0%
Average Rating + 3 1 Reviews
newegg
3%
Poor Rating + 2 1 Reviews
newegg
3%
Very Poor Rating + 1 3 Reviews
newegg
8%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
ITP
Order Date : 11/18/2014

Rating + 5 Great seller! Stand behind his Products

I got the laptop I ordered really quickly, I noticed a problem and seller sent USPS return label and replaced item at no charge. Great Seller, will buy again!

Did you find this review helpful? Yes No

DP
Order Date : 11/27/2014

Rating + 1 No communication

Seller does not communicate. If you have an issue, you will not get it resolved. Do not purchase anything from this seller.
Seller Response:This customer left a negative feedback because his powercord was missing from his box. We also have had issues with our e-mail system so it took 48 hours instead of 24 to send him a powercord. We have resolved this issue and are asking this customer to remove this rather harsh feedback whcih is not appropriate for what amounts to a missing powercord which may not be our fault.

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RIKRIK
Order Date : 11/25/2014

Rating + 5 GOOD GUYS

Ordered a Lenovo Refurb. Great price, sat shipping. Laptop arrived damaged - probably shipper - because the package looked squished. Contacted them. they sent a replacement ASAP, without going thru the hassle of filing a claim with the shipper!! As a Newegg Expert reviewer, a long time Newegg customer, this level of service, where I talked to a real human, who took care of the big problem correctly - offered me several options - sent a pre-paid UPS Return label, which I didn't need. WOW. 5 STARS !!

I would order from them again. Good job. Thanks.

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N/A
Order Date : 12/1/2014

Rating + 1 Terrible Company

List of issues:
1. Fake tracking number from Fedex
2. Item arrived after I got NewEgg involved. UPS shipping
3.Wrong operating system / couldn't activate.
4.Microsoft office 2007 was never installed on it.
5.In device manager / over 8 drivers where not installed.
6.Zero support from company.(numerous emails and calls).

I had to reformat the laptop and put the correct operating system on it so I could use the supplied COA certificate.

Purchased a Microsoft Office to install on it.

So after I spent over $100.00 of my own money and another 6hrs. of reinstalls and tracking down the correct drivers..my customer that I bought this for was satisfied weeks later.

This Atlantic company is impossible to deal with and should be avoided at all costs.

I wish there was a zero egg rating for this company.

I will put this behind me now.

As always ...thank you NewEgg for stepping in and at least getting my purchase to me.

Eric P.

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N/A
Order Date : 11/27/2014

Rating + 5

Refurb laptop battery was DOA, not under warranty. Vendor replaced free of charge anyway. Works for me

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Bradley
Order Date : 11/25/2014

Rating + 5 Good people

I ordered 28 refurbished laptops from 3 different sellers. The laptops I ordered from Atlanta Electronics arrived on time and in good condition. Unlike some of the other refurbishers, their laptops didn't have a single issue.
Seller Response:Our pleasure. Let us know if you need more.

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N/A
Order Date : 11/4/2014

Rating + 5 Completely Satisfied

I bought a refurbished laptop from this seller. I was not satisfied with the performance of the hardware and asked for an equivalent replacement. The seller was completely professional. After a couple attempts to resolve the issue, I was able to return the laptop and had a replacement in a week. I would do business with Atlanta Electronics again.
Seller Response:Thanks for taking the time to leave this feedback. We always glad to resolve customer issues quickly.

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Matt
Order Date : 11/17/2014

Rating + 5 Lenovo R400 Laptop

Seller was very quick in responding to my emails, and taking care of my questions/needs. Seller was also very quick in shipping the item.
Seller Response:Thank you. We hope you enjoy your laptop. Happy Holidays.

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concerned
Order Date : 11/15/2014

Rating + 1 win 7 pro

Illegal copy no product ID Code
Seller Response:We just called you and e-mailed you a product key. You did not give us a chance to respond. We checked our e-mail and there is nothing from you about this at all. Please remove this feedback by e-mailing newegg.

1 out of 1 people found this review helpful. Did you? Yes No

Rafa
Order Date : 11/2/2014

Rating + 5 Great product for the price!

Bought a lower end Dell for my Dad as he wants to start getting more familiar with using computers and software, laptop came quick and on time, and had office 2007 installed which is awesome! Dell was refurbished but looked brand new very happy with my purchase threw newegg and Altanta Electronics, like always.

1 out of 1 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    If item is reported as Defective on Arrival within 5 business days of reciept we will pay return shipping and offer a full refund. After 5 days but in under 30 days the buyer must pay return shipping for a repair or replacement. The item must be in substantially the same condition with no software modifcations, viruses or physical damage. After 30 days the warranty is over but we may offer a discouned repair as long as the buyer pays all shipping costs.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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