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Seller#: 0UHG6RKM9IY0JJ559

Atlanta Electronics LLC Seller Profile 770-369-0536 Email This SellerEmail This Seller  See all products from Atlanta Electronics LLC See all products from Atlanta Electronics LLC

We restore previously owned electronics such as laptops and handhelds back to their original fully functional condition. We test all components and perform a fresh installation of the operating system and primary drivers. Any listed addittional software will also be freshly installed. The original battery is typically included therefore we can not guarantee the charge time. A power cord will also be included. These devices will typically have slight signs of wear but they will be cosmetic only and will not affect functionality. We guarantee that all primary components will be working normally out of the box.

Any device that arrives at your location with a defect must be reported to us within 5 days of it's receipt. We will than offer you the option of a return with a full refund or a replacement. We will pay for return shipping. The unit must be returnd in the condition in which we shipped it. If you add or upgrade any software including the operating system you may void our warranty if we discover you have not done so correctly.We reserve the rite to charge a 15% re-stocking fee on all items that are found to have been tampered with or that are returned with alterations or modifications that we did not authorize.

Hardware defects that occur during the first 30 days are covered by our standard repair or replace warranty. Batteries are not covered by this warranty. We will either repair your unit or ship you a replacement of equal or greater value. This warranty does not cover software that we did not include, or viruses.

We will not warranty any device that has been shipped outside of the continental USA. Any devices shipped to a third party will only be covered by a repair or replace warranty that begins when the purchasing party originally takes delivery.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (84 Reviews ): Rating + 5
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 67 Reviews
newegg
80%
Good Rating + 4 10 Reviews
newegg
12%
Average Rating + 3 2 Reviews
newegg
2%
Poor Rating + 2 3 Reviews
newegg
4%
Very Poor Rating + 1 2 Reviews
newegg
2%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Matt Davis
Order Date : 4/7/2015

Rating + 5 Perfect!!!!!

Atlanta Electronics is one of the best merchants to deal with. They provided me with a little bonus just for purchasing from them. Not only that their product was exactly as described and even exceeded my expectation. The communication, purchase and shipping were all top notch!!! Will for sure do business with again..
Seller Response:Thanks for both taking the time to leave feedback and to write something kind and descriptive of your experience with us. There are over 20 Positive feedbacks that are not showing on the retail newegg site as these customers clicked on the five star rating but did not write anything.. So we thank you not once but TWICE for this review and feedback! Feel free to contact us if you need anything further.

0 out of 1 people found this review helpful. Did you? Yes No

Bob in Rochester
Order Date : 2/27/2015

Rating + 5 Excellent Product & Service

Purchased refurbished through Atlanta Electronics.
Clean & in good shape, everything works, runs well, Win7 Pro 64bit ready to use, no bloatware. Shipped quickly & securely. Great price for bulletproof biz laptop.

I will order another one in a few days.
Seller Response:Thanks for the kind review and for calling to buy a second one just now. As promised we will ship it with a free upgrade to a 500 gig hard drive as a thank you. SO FEW PEOPLE LEAVE FEEDBACK it is the least we can do!

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Tony
Order Date : 2/28/2015

Rating + 5 Good Product Good Service

Got what I ordered in good shape at a good price. Shipped quickly
Seller Response:Thanks for the great feedback. Very few take the time. We are happy to say we have over 2,000 Happy Newegg customers. The happy ones rarely thank us the way you have. Greatly appreciated!

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Blake
Order Date : 2/17/2015

Rating + 5 Excellent seller

Fast and professional customer service, and overall a pleasure to do business with. Highly recommended.
Seller Response:Thanks for taking the time to write a feedback comment. We are proud to say that we have over 2,000 Happy Newegg Customers. Unfortunately only a very small handful (63 as of today) have takent the time to help us the way you have. Good luck with your laptop and do not hesitate to call us if you need anything.
Regards,
Matt L
Owner
Atlanta Electronics


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N/A
Order Date : 2/15/2015

Rating + 5 Good customer service

This seller provides fast shipping. Item received as described. Highly recommended!!
Seller Response:Thanks for writing a review along with the feedback. We have about 10 Positive feedbacks from customers who are not showing up on the Newegg site since they did not also fill in the comments section. Greatly appreciated!

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Bee Tee
Order Date : 2/6/2015

Rating + 5 Great Customer Service!

Matt at Atlanta Electronics has been a pleasure to work with. I placed an order and within 4 hours he had called and emailed to let me know the laptop I ordered was unavailable for a few days, but that he would send out a comparable (actually better!) model. Once I agreed, I received the laptop much sooner than was estimated. 10/10 would buy from again! Thanks Matt!

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KW
Order Date : 2/11/2015

Rating + 5 Great Deal

The seller made it a great buy and was very helpful in the process. Great item, very fast shipping.

Thanks

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Jason
Order Date : 12/18/2014

Rating + 5 Great seller - Excellent Communication!

Great transaction, fast shipper. Thanks!

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Satisfied Customer!
Order Date : 1/8/2015

Rating + 5 Customer service!

I don't think I have ever had a better customer service experience, within my 12 years or so of shopping at Newegg. The product was received, just as described, but when my daughter received it, she wasn't skilled in the Apple OS system. I should blame myself because at 14, I shouldn't have let her make the decision. But, when I contacted customer service, the staff of Atlanta Electronics were very compassionate to my problem, and issued a full refund, without question. I WILL do business with this Market Place vendor again in the near future!

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N/A
Order Date : 1/15/2015

Rating + 5 Dell D530

Purchased this laptop for my daughter for use at college, received it quickly and in nice condition with all software loaded. Had a minor issue which the seller quickly and professionally resolved, will do business again, recommended.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    If item is reported as Defective on Arrival within 5 business days of reciept we will pay return shipping and offer a full refund. After 5 days but in under 30 days the buyer must pay return shipping for a repair or replacement. The item must be in substantially the same condition with no software modifcations, viruses or physical damage. After 30 days the warranty is over but we may offer a discouned repair as long as the buyer pays all shipping costs.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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