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Seller#: 0UHG6RKM9IY0U3D3A

Heart Rate Monitors USA Seller Profile 800-403-8285EXT1 Email This SellerEmail This Seller  See all products from Heart Rate Monitors USA See all products from Heart Rate Monitors USA

HRM USA INC. was founded in 2001, and has grown and flourished into the reputable company it is today. HRM USA, Inc is an authorized dealer of the products we sell, making sure our customers have the benefit of the product warranty through the manufacturer. HRM is located in Warminster, which is a suburb outside of Philadelphia, PA.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (3 Reviews ): Rating + 2
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 0 Reviews
0%
Good Rating + 4 1 Reviews
newegg
33%
Average Rating + 3 0 Reviews
0%
Poor Rating + 2 0 Reviews
0%
Very Poor Rating + 1 2 Reviews
newegg
67%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
vkevt
Order Date : 5/7/2014

Rating + 1 As if they didn't exist

No reply to 2 emails about the product they sold me through Newegg. Newegg answered in 18 hours.

Did you find this review helpful? Yes No

duckthurr
Order Date : 6/27/2014

Rating + 1 Heart Rate Monitors USA sucks!

The seller initiated the RMA without informing me. Several attempts to contact the seller turned out to be futile - did NOT respond at all. Seller is insensitive to customer's concerns!

Did you find this review helpful? Yes No

ccagan
Order Date : 5/14/2014

Rating + 4 Solid Service

HRM USA did a fine job of shipping out my Garmin Edge 510. Shipping was prompt. Had no reason to reach out for customer service as this was a smooth transaction.

Did you find this review helpful? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 10.00%

RMA Policy
    30 Days for returns / exchanges. 10% restocking fee applied to orders (min charge 2.95 / Max charge 24.95)
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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