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Seller#: 0UHG6RKMKF2HL7475

Killer Motorsports Seller Profile 817-284-4800 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from Killer Motorsports See all products from Killer Motorsports

Killer Motorsports LLC has been in business selling Powersports products since 2003.

Providing the Best Customer Service! Everyone employed with Killer Motorsports is personally involved with the motorsports industry. We only hire people who have a passion for riding, teaching and helping other riders get into vehicles that will fit their needs! Our staff is truly focused on your SATISFACTION.

Our riders and technicians are always available to make sure that Killer Motorsports is your One Stop Shop for all everything you need. If you need stock replacement parts, performance parts, or custom work done, CALL US TODAY. WE DO IT ALL.!!

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (16 Reviews ): Rating + 3
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 5 Reviews
newegg
32%
Good Rating + 4 1 Reviews
newegg
6%
Average Rating + 3 0 Reviews
0%
Poor Rating + 2 1 Reviews
newegg
6%
Very Poor Rating + 1 9 Reviews
newegg
56%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
N/A
Order Date : 2/13/2015

Rating + 1 Horrible Customer Service (Continued)

(...continued)

At 15:27, I spoke with a customer service representative from Killer Motorsports who had stated that I had surely misunderstood and that they weren't saying it was unavailable, but that it was unavailable through USPS. She then stated that UPS Next Day Saver was going to be over fifty dollars, which I was fine with paying, and that she would have to transfer me to a different representative to take my card information. I was then transferred to Jackie who claimed that it was too late, my package had already been sent (in the past thirty minutes... isn't it magical?) and Ashlea and some other customer representative had been trying to reach me all day. This is 2015... we have Call Logs... not one call from any number had been made to my phone all day.

Call me out on any of this... say I'm making this up... I keep recordings and records of everything and will be glad to share them, including the transcript of the conversation with UPS.

Try to make an excuse for this...

Did you find this review helpful? Yes No

N/A
Order Date : 2/13/2015

Rating + 1 Horrible Customer Service.

At 14:59, I spoke with Ashlea asking why she had sent me an email saying my Manufacturer's Certificate of Origin (MCO) was being sent to me via Two Day Air after being told that it would be sent overnight. They stated that it was not available and that the price would be the same so none of my money was being refunded. Odd, right? Gets worse; I tell them that it would be pointless for it to arrive on a Saturday as the DMV is closed on that day, so I asked them to change it to regular shipping. They said they could do that but to be aware that the MCO could not be mailed out till Friday, so it might not even get there till the end of next week.

At 15:15, I spoke with Manuel from UPS Live Chat who reassured me that Next Day Air Saver was available between our addresses and that it would cost me $39.27; as an estimated rate.

Don't worry... it gets worse...

(To be continued...)

Did you find this review helpful? Yes No

Moped Mo' Problems!
Order Date : 10/26/2014

Rating + 5 Not A Problem Here!

I ordered my moped when Newegg teamed up with Killer Motorsports. I had absolutely no problems but I could see how some people might so I shall explain.
~ If you order an item that is a few hundred dollars or more, expect to sign for it and have it shipped where you can sign for it.
~ In my case, I purchased a moped. Be prepared to do a little assembly work because it comes in a crate.
~ To register my vehicle I had to have a MCO. Killer Motorsports furnishes these upon request for you on their website.
~ I found that the folks at Killer Motorsports had ample customer service and explained the MCO process and were easy to get in contact with, during regular business hours of course.

I rarely leave reviews but I figured this may help someone who is on the fence because of posts from disgruntled or inept customers.

0 out of 2 people found this review helpful. Did you? Yes No

javagal
Order Date : 1/2/2015

Rating + 1 SCAM - TaoTao ATM50-A1 Scooter

Ordered this and waited for delivery. When we finally got in touch with the company to check on the status, they said it had been returned after it wasn't accepted - not true, we were home both days, and they didn't call or send any correspondence - stay away from this company. When we sent tariff information for the shipping company, they ignored us. WORST Experience ever!

1 out of 1 people found this review helpful. Did you? Yes No

Grey
Order Date : 12/31/2014

Rating + 1 Failure to communicate

How do you find out that there is a problem with your shipment? When your shipper is Killer Motorsports, you don't! When it's sitting on the dock, waiting to be shipped, apparently Killer Motorsports doesn't feel that it's important for you to have that information.
I ordered my scooter the end of December, and waited 4 week for an email or postal notice of some sort on the status of my order. I finally decided to contact KM about the lack of information on 1/28/15, at which point they supplied me with a tracking number, but they apparently felt it unimportant to actually provide a website with which to USE said tracking number. However I finally managed to use google to find that the tracking number status said "in transit"
Only on 2/11/15 do I receive a notice from the shipping company saying that the package had been on their docks since 1/7/15 and they were now shipping it BACK to KM. KM never bothered to inform me of ANY of the problems the shippers had been having contacting me.

1 out of 1 people found this review helpful. Did you? Yes No

Dmartin95
Order Date : 1/21/2015

Rating + 1 Seller shipped damaged item and will not respond.

I purchased a TaoTao Quantum Tour scooter from killermotorsports and the item arrived damaged. I submitted a claim through killermotorsports claims division and they will not even respond.

DO NOT ORDER FROM THIS COMPANY.

2 out of 2 people found this review helpful. Did you? Yes No

aunty
Order Date : 12/30/2014

Rating + 1 Bad seller Bad Sale

Had shipping damage Reported to Newegg within 24 hrs, with pics. Seller said there was no damage and sent a battery. Battery sent was old, used dead, dated 2013-09. The seller never sent bill of sale or sales contract. The MCO sent had incorrect body style not recognized by Texas or my state. Had to request a new MCO. Seller Response was they are all that way. Really? The dealer license P102360, on the back of the MCO expired as of 10-31-2014. Requested a refund of $150 to cover parts, seller refused! No parts sent and No partial refund. No MCO, No bill of sale, No Valid Sale. DON’T ASSEMBLE THE SCOOTER UNLESS YOU ARE A CERTIFIED MECHANIC! Although killermotosports tells you assembly is required in the advertisement, what they don’t tell you is you must be a certified mechanic to assemble the scooter or they will void your warranty. Killermotorsports requires you send a copy of certification. Saved my soc sec for a year to buy this scooter. Google - ripoffreport & BBB killermotorsports

2 out of 2 people found this review helpful. Did you? Yes No

N/A
Order Date : 12/22/2014

Rating + 1 Customer Service is MIA

I made a purchase but then had second thoughts a few minutes after clicking purchase. Immediate emails to the seller were never responded and it took 3 days of calling to finally get somebody to cancel the order in the shop. Apparently they just stopped the scooter from shipping, but did nothing to to cancel the purchase and I have since had to file a dispute with my credit card as they will not refund the purchase
Seller Response:When your email is received your order is canceled with us, however, new egg is the company that has to refund your money as they are the one that collects it. We do not get our money for any of the orders until 30 days after the unit ships.
Thanks
Brandi
Killer Motorsports


3 out of 4 people found this review helpful. Did you? Yes No

Raf
Order Date : 11/29/2014

Rating + 1 TaoTao ATM50-A1 Gas Street Legal Scooter - Black

Ordered scooter which was not delivered. Tracking # is untrackable and is useless. It looks like a bogus tracking was put on the tracking info. Seller never responded to any inquiries. Newegg promptly refunded my money. Thank You Newegg. I wouldn't buy anything from this third party seller.
Seller Response:In order for anyone at our company to email you, you have to email us directly not through NEw Egg

Thanks
Brandi
Killer Motorsports


3 out of 4 people found this review helpful. Did you? Yes No

$c00ter2388
Order Date : 11/16/2014

Rating + 1 Junk

This item was dropped at sometime in the shipping process and when I tried to contact the seller via email and phone I got no response. I'm shipping it back paying the shipping cost myself to hopefully get a refund. I've also sent pics of the damage with no response and told the truck driver to make note of it, which I don't think that he did.
Seller Response:Who were you emailing? We do not charge shipping so Im not sure who informed you to do that... also please contact New Egg for your refund as we do not collect money on the sales at the time the customer makes the purchase, we are paid 30 days after the unit ships

Thanks
Brandi
Killer Motorsports


15 out of 16 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    For more terms and policies visit http://www.killermotorsports.com/terms.asp. There you can find all our terms and policies.


    Lost or Shipping Damages

    If you get a product from us, then you have to let us know about the damage within 2 days of receiving it. Products may not be refused for delivery under any circumstance or you, the buyer, will be responsible for shipping to and from our warehouse as well as return fees and an additional 20% restocking fee. Sometimes a unit will receive cosmetic damage while in transit from the shipping company, 99% of the time it is just a piece of plastic here or there and we will file a claim with the shipping company and send your new parts out asap. Once the product has been assembled, fueled, used in any way, it WILL NOT be allowed for return for ANY reason. If a claim is not filed within the first 48 hours, I, the customer, understand Killer Motorsports does not have to accept the claim and it will be the customers responsibility to file a claim with the shipping company at that point for reimbursement of damages. If the claim is filed in the first 48 hours, Killer Motorsports will file the claim with the shipping company and send any damaged parts needed. If the customer orders a part and the part shows it left Killer Motorsports warehouse, the customer releases Killer Motorsports from any and all liability and/or association if the part is lost during shipping transit. If the part is lost in transit the customer needs to file a claim with the shipping company.


    Complimentery Shipping

    Complimentery shipping only applies to the 48 Continental United States. Complimentery shipping applies to ANY order over $99. Complimentery shipping does not apply to International orders, Hawaii, Alaska, or Puerto Rico. There is an up charge in shipping because it has to go by plane instead of by freight truck. We do not ship vehicles out of the United States.


    Returns/Refunds/Cancellations

    Returns are simple. If you want to return a vehicle or part, it must still be in the crate/box, in new condition, and be returned within 48 hours of delivery. The customer must pay the freight back, original shipping is not refunded, and we charge a 20% restocking fee.
    Products may not be refused for delivery under any circumstance or you, the buyer, will be responsible for shipping to and from our warehouse as well as return fees and an additional 20% restocking fee.

    Refunds are not processed until the product has been received into our warehouse and the paperwork has been completed. Once this is done we will issue a refund check.

    You can cancel your order within 24 hours as long as the unit or parts have not shipped. There is a 6% cancellation fee per company policies.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
    6. We cannot accept any power sports products if it has been assembled or gassed. All return power sports product request must follow appropriate warranty claim protocols and be documented accordingly.

    Warranty claim link: https://fmswarranty.zendesk.com/access/unauthenticated?return_to=https%3A%2F%2Ffmswarranty.zendesk.com%2Fhc&theme=hc
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